Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Cristian gave this product an overall rating of 2 / 5

Not so happy

I have two policies with Aviva but NCD (3 years) was accepted just for one even if it's on the same person. I think I will look for an insurer who can accept NCD for my both cars (one can and one small car).

By:
Policy features and benefits
4 / 5
Value for money
4 / 5
Ease of purchase
3 / 5

Hello. I'm sorry to see your post today. We can only accept no claims on one vehicle at a time, that's correct. IT' a shame that you aren't looking to stay with ourselves. So I can log your concerns and look into this for you further, please could you email us on social@aviva.com with your policy number.

Liv, Aviva Online Team

Cristian

Reggie gave this product an overall rating of 4 / 5

Car renewal

My car insurance was up for renewal and I looked around the market and the cover offered was good value and easy to set up. I also liked the price promise on renewal.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Reggie

Petfre gave this product an overall rating of 5 / 5

Excellent service!

Very hood range of options. Friendly people to help. Even got discounts as I’m an existing customer for other products!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
1 / 5

Petfre

Sandy gave this product an overall rating of 5 / 5

Better than ok

Great customer service, very good response to my request. Wanted to disengage and it was made simple. How good is that?!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sandy

Samm gave this product an overall rating of 5 / 5

Very Easy

Easy, quick, no fuss, and very good price. I would definitely recommend to friends.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Samm

Beano gave this product an overall rating of 5 / 5

Excellent

Monthly payments that don't cost extra at a very good price.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Beano

dave gave this product an overall rating of 5 / 5

quick,easy ,and great value

car and home insurance.it was all done online,and it was clear and straightforward

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

dave

MANJITLALL gave this product an overall rating of 5 / 5

Excellent customer services

I Bought car insurance from Aviva I found the staff were polite and motivated in sorting my car insurance for me. I would rate them to be an excellent organisation.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MANJITLALL

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