Overall rating
This product has been awarded an overall rating of from 3439 customer reviews
Rating breakdown
3439 reviews
- 5 stars awarded by 1740 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 81 reviewers
- 2 stars awarded by 47 reviewers
- 1 stars awarded by 85 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Adam gave this product an overall rating of
Great customer service
30/08/2019
Easily the best customer service I have had from a car insurance provider
I would recommend Aviva to a friend
- By:
- Adam
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Adam
lisa gave this product an overall rating of
Fabulous customer service
30/08/2019
I called up to speak to a advisor when I found car insurance on they website and thought I’d missed things out because it was so quick and easy but the gentleman was like no that’s all done. He went though everything with me to give me peace of mind and was happy to help. He even helped me set up MyAviva app. I am very please with Aviva.
I would recommend Aviva to a friend
- By:
- lisa
- Gender:
- Female
- Age:
- 25 to 34
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
lisa
krolebod gave this product an overall rating of
Excellent quote and service
30/08/2019
Speedy quote,minimum of fuss Quote couldn't be beaten
I would recommend Aviva to a friend
- By:
- krolebod
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
krolebod
Casey gave this product an overall rating of
Good value
29/08/2019
Bought car insurance excellent value, helpful staff, would recommend.
I would recommend Aviva to a friend
- By:
- Casey
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Casey
Jacko gave this product an overall rating of
So easy
29/08/2019
Getting my car insurance has never been so easy or so quick and let's not forget a lot cheaper than anyone else.
I would recommend Aviva to a friend
- By:
- Jacko
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Ease of purchase
- 5 / 5
Jacko
Ramsam gave this product an overall rating of
Car Insurance
29/08/2019
Purchased car insurance which covers all my needs without having to buy seperate Breakdown cover.
I would recommend Aviva to a friend
- By:
- Ramsam
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Ramsam
Andre gave this product an overall rating of
Fast & Simple Application Process
29/08/2019
Recently purchased car insurance from Aviva and the on-line application process was fast & simple. The price was competitive with no additional charges for monthly installments - unlike my wife's insurance where we found that we had effectively taken out a personal loan for the monthly payments with interest!
I would recommend Aviva to a friend
- By:
- Andre
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Andre
Steve gave this product an overall rating of
Best Cover And Cheaper Than Rest
29/08/2019
Bought Car Insurance.Really quick and easy form to fill out. Checked all other comparison sites like normally do and wasn't going to check Aviva but glad I did as better cover and was cheaper. Sign up,direct debit(interest free) all simple to set up.
I would recommend Aviva to a friend
- By:
- Steve
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Steve