Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3000 customer reviews

Rating breakdown

3000 reviews

  • 5 stars awarded by 1423 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 40 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3000 customer reviews

AJZM gave this product an overall rating of 5 / 5

Easy to sign up

The online application for AvivaPlus was very ready to navigate and their customer service by phone was quick and thorough with my questions.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

AJZM

Tk22 gave this product an overall rating of 5 / 5

Excellent experience

Excellent service . Polite helpful staff. Ease of using the web based system.

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tk22

ChrisBam gave this product an overall rating of 5 / 5

Excellent service

Having private number plates I have had to make amendments. These were done promptly and without fuss and any further expenses.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ChrisBam

Bjszx14r gave this product an overall rating of 5 / 5

Good price multicar policy

I was needing a multi car policy this year, the online quote was easy to fill in , I got a good price too for the 2 cars, would definitely recommend.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bjszx14r

Justme gave this product an overall rating of 5 / 5

Had other quotes and this was half price Fantastic!!

Will definitely come back again 10 out of 10 Even asked them to check that it was correct as so cheap

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Justme

Grego gave this product an overall rating of 2 / 5

Difficult and annoying

L Aviva obviously want customers to pay using continuous debit On their credit card. They also give the impression that it is interest free. To pay by a different method is difficult. The page name isn’t immediately obvious and when found questions from the initial application are repeated giving the impression that this is a new application or that you may pay twice. The price was also different which also led me to believe I had made a mistake.I phoned for advise in the end and wouldn’t have continued but I had got so far and every penny counts!

By:
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Hi Grego, I'm sorry to see you feel this way and I do apologise if our website was confusing in any way. The policy you took out is on our classic model, which has a monthly option. Our interest-free car policies are called AvivaPlus, which is a different product that has underwriting in addition to payment/contract scheme differences. From what you have described, it appears that you initially started an AvivaPlus quote, but selected to complete a quote for our classic-style policies at the end of it so you could pay by a different method. Because this is a different product, some questions have to be re-asked. I do hope this helps explain the situation and apologise for any confusion caused. I will see to it that your concerns are recorded and get fed back. We hope you value our cover & service and continue insuring with us, but I have contacted you further to discuss the policy going forth.

Yannis, Aviva Web Team

Grego

Tallboy gave this product an overall rating of 4 / 5

Looks good

Until I have to make a claim on this policy, I cannot fully review it. However, so far, it looks OK. I just hope that Aviva's admin on managing car insurance is much better than their management of SIPPS - which is terrible!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
5 / 5

Tallboy

Star gave this product an overall rating of 5 / 5

Great deal on insurance

Very pleased with quote. Far cheaper than previous insurer for same cover. Feel confident in this insurance.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Star

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