Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

Adam gave this product an overall rating of 5 / 5

Great customer service

Easily the best customer service I have had from a car insurance provider

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Adam

lisa gave this product an overall rating of 5 / 5

Fabulous customer service

I called up to speak to a advisor when I found car insurance on they website and thought I’d missed things out because it was so quick and easy but the gentleman was like no that’s all done. He went though everything with me to give me peace of mind and was happy to help. He even helped me set up MyAviva app. I am very please with Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

lisa

krolebod gave this product an overall rating of 5 / 5

Excellent quote and service

Speedy quote,minimum of fuss Quote couldn't be beaten

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

krolebod

Casey gave this product an overall rating of 5 / 5

Good value

Bought car insurance excellent value, helpful staff, would recommend.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Casey

Jacko gave this product an overall rating of 4 / 5

So easy

Getting my car insurance has never been so easy or so quick and let's not forget a lot cheaper than anyone else.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Ease of purchase
5 / 5

Jacko

Ramsam gave this product an overall rating of 5 / 5

Car Insurance

Purchased car insurance which covers all my needs without having to buy seperate Breakdown cover.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ramsam

Andre gave this product an overall rating of 5 / 5

Fast & Simple Application Process

Recently purchased car insurance from Aviva and the on-line application process was fast & simple. The price was competitive with no additional charges for monthly installments - unlike my wife's insurance where we found that we had effectively taken out a personal loan for the monthly payments with interest!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Andre

Steve gave this product an overall rating of 5 / 5

Best Cover And Cheaper Than Rest

Bought Car Insurance.Really quick and easy form to fill out. Checked all other comparison sites like normally do and wasn't going to check Aviva but glad I did as better cover and was cheaper. Sign up,direct debit(interest free) all simple to set up.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Steve

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