Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

Bubblybrunette gave this product an overall rating of 4 / 5

Efficient

Very efficient with the car insurance, kept informed

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Bubblybrunette

Phil gave this product an overall rating of 5 / 5

Helpful

I don't really care about much when it comes to insurance as long as I'm covered and the customer service team are helpful and there are enough people to answer the phone. Price is the most important factor and always will be.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
2 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Phil

Pinno gave this product an overall rating of 5 / 5

Very easy and efficient

I recently bought car insurance on line from Aviva.The whole process was very straight forward and efficient. My previous supplier who I joined last year hiked their renewal price by 15 percent.I am confident Aviva will reward my loyalty next year.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pinno

Lozzer gave this product an overall rating of 5 / 5

Would recommend

Just taken out a new policy including breakdown cover. The whole process was straight forward and easy to complete. Added bonus of interest free monthly payments. Would recommend

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lozzer

Moyn gave this product an overall rating of 3 / 5

Aviva

Car insurance. Negatives: Insist on policy needing to be renewed when house & contents policy expires. Insist on debit card payment, will not accept direct debit. Policy quote is very repetitive, hard to follow and will not show all excesses etc on final quote - makes comparison impossible unless you request a total quote pdf. Positive: cheaper. Easier to tweak to suit my needs.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
2 / 5
Ease of purchase
3 / 5

Moyn

MikeCT gave this product an overall rating of 5 / 5

Good, professional and efficient Customer Service

Pleased with Aviva Plus policy comparable with and exceeds the majority of competitors cover. Customer service extremely professional having had to make contact ref. to N.C.D evidence reinforces why I have stayed an Aviva customer for motor insurance since 2015.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MikeCT

JDR001 gave this product an overall rating of 5 / 5

Intelligent, knowledgeable and friendly telephone staff. The forms are very easy to complete. Very good service overall

I purchased fully comprehensive motor car insurance, but I will now but other products from Aviva. I was left with an overall impression of reliability and integrity.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JDR001

Kritigirl gave this product an overall rating of 5 / 5

Very satisfied with the experience

Setting up My car insurance was very easy. The cost was good, and no extra charge for monthly payments was a bonus.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kritigirl

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