Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3439 customer reviews

Cally gave this product an overall rating of 5 / 5

Good value

Good value, multi car that is collected at the same time to avoid confusion.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Cally

noddy gave this product an overall rating of 5 / 5

Very good helpful staff

I bought car insurance and got an excellent deal. The person I spoke to was very helpful as I had tried to purchase on line but needed more information before committing to take out this insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

noddy

Tanya gave this product an overall rating of 5 / 5

Car Insurance

Purchased Avia Plus Car Insurance, even though it was 20 pounds more expensive. The benefits was that you don't pay for any changes over the duration of policy i.e change of vehicle or adding a person to the policy. They also offered 10 percent off of other products such as Home Insurance and Life Insurance. My only concern is paying by continuing card payment as I have not done this previously.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tanya

Alan27 gave this product an overall rating of 5 / 5

No Brainer Car Insurance Change

When I received my renewal notice from current car insurer I noted increase in price again. Went into Aviva web page and obtained quote from them. Same cover (some bits better) with quote much cheaper than current provider. Also monthly payments without charging any extra! Very easy to get quote and all in all very easy to change.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Alan27

Maggiemay gave this product an overall rating of 5 / 5

Easy peasy

Simple and easy application form to complete and instant cover. The most reasonable and competitive cover I found.

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Maggiemay

mutley2000uk gave this product an overall rating of 5 / 5

Fantastic

Straight forward forms. Easy to fill out. The cheapest quote by far. Saved me several poundsfrom my last insurer who I had been with for years.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

mutley2000uk

susi9000 gave this product an overall rating of 5 / 5

good price easy to deal with great customer service

i purchased my car insurance from aviva and was very satisfied with the way it was conducted

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

susi9000

Amanda gave this product an overall rating of 5 / 5

So easy to take out and love the interest free monthly payments as well as the option to cancel free if necessary.

Motor insurance for 2 cars along with home insurance.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54

Amanda

Back to top