Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Jolo gave this product an overall rating of 4 / 5

Good admin . Hope it continues.

Good admin and customer service. I hope it continues. Worth an enquiry.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jolo

Silvia gave this product an overall rating of 4 / 5

Good deal

I put my insurance with Aviva and I am happy! Good staff

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54

Silvia

Royalty gave this product an overall rating of 5 / 5

Efficient and straightforward.

Car insurance made simple, cost effective and efficient .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Royalty

xerxes gave this product an overall rating of 5 / 5

Easy and no traps

The online insurance purchase for my newly acquired car went with no hassle or hidden rules. It was simple, fast and working almost immediately. THANK YOU!!! :-)

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

xerxes

Snowy gave this product an overall rating of 5 / 5

Exellent

Easy site to navigate,excellent cover at an excellent price. Would recommend.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Snowy

Ashley gave this product an overall rating of 5 / 5

Awesome, very efficient, no messing around, quick, easy and effective service by a top company whom all my family use

Awesome, very efficient, no messing around, quick, easy and effective service by a Aviva whom all my family use and reccomend highly to me as I will to anyone.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ashley

DP1957 gave this product an overall rating of 5 / 5

Great price and good customer service

Car insurance for two cars fully comprehensive. Acceptance of no claims history without any issues

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

DP1957

Johno gave this product an overall rating of 5 / 5

Great price for top notchcover

Easy to fill in application. Price of better policy from Aviva cheaper than previous insurer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Johno

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