Overall rating
This product has been awarded an overall rating of from 3000 customer reviews
Rating breakdown
3000 reviews
- 5 stars awarded by 1423 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 40 reviewers
- 1 stars awarded by 75 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
ScruffyGeorge gave this product an overall rating of
Make Life Easier
07/11/2019
I got a car insurance quote on line approx 3-4 weeks before renewal. Despite being able to retrieve my quote nearer the time, your website would not find / recognise my quote using the reference number given. Even your chat operative couldn't and when I tried to get a new quotation, it had, of course, gone up! Eventually I was able to get the quote back down to the first figure and was ready to buy but your web site is not easy to work through especially when adding drivers and add-on options. Also, I wanted to pay in one transaction but had to settle for instalments (albeit interest free). Almost lost patience and went elsewhere.
I would recommend Aviva to a friend
- By:
- ScruffyGeorge
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 2 / 5
I'm really sorry to see you haven't got the level of service we aim for when trying to get a quote, but thank you for pursuing the quote and insuring with ourselves. We do value your feedback and I have ensured that this has reached the relevant team to help improve our online journey.
Liv, Aviva Online Team
ScruffyGeorge
Grandad4KJS gave this product an overall rating of
Excellent cover, value and customer service
07/11/2019
I purchased the Aviva Plus car policy, having obtained several insurance quotes from other providers. The Aviva Plus policy gave me all the cover I required with very reasonable excess payments at a competitive price. The real decider for me is the fact that if you are unlucky and involved in an accident you can choose the repairer without an additional excess payment
I would recommend Aviva to a friend
- By:
- Grandad4KJS
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Grandad4KJS
Mike gave this product an overall rating of
Excellent Service
07/11/2019
I purchased car and building/contents insurance Very satisfied with the premiums, particularly the car insurance where I saved a significant amount compared to the figure quoted by my previous insurer.
I would recommend Aviva to a friend
- By:
- Mike
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mike
NigelK gave this product an overall rating of
Easy Purchase of the Right Motor Insurance
07/11/2019
Two car policy easily done on line, the offer stood up for comparison, great buy, and backup messaging has been good
I would recommend Aviva to a friend
- By:
- NigelK
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
NigelK
Pamela gave this product an overall rating of
Great service
07/11/2019
I was looking for reasonable yet reliable car insurance. I usually just get quotes from the comparison websites but I got a quote from Aviva too and I was really pleased with the price. And it was a good policy. Easy website to use and got my paperwork very quickly! Thankyou x
I would recommend Aviva to a friend
- By:
- Pamela
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Pamela
Davmac gave this product an overall rating of
New car policy
07/11/2019
The website was easy to use and customer services a pleasure to speak to
I would recommend Aviva to a friend
- By:
- Davmac
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Ease of purchase
- 4 / 5
Davmac
Wozzell gave this product an overall rating of
Excellent service
07/11/2019
When i got through the lady was very polite, talked me through my options, She was very polite, professional
I would recommend Aviva to a friend
- By:
- Wozzell
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Wozzell
Smart gave this product an overall rating of
Easy process
06/11/2019
It was an easy process from quotation to payment . I will recommend Viva to everyone
I would recommend Aviva to a friend
- By:
- Smart
- Gender:
- Male
- Age:
- 45 to 54
Smart