Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

1111111111111111111111111 gave this product an overall rating of 4 / 5

Good service fron the ladies who answered the phone. Good price and discount for already being an Aviva member

It was fine. Ladies who answered were friendly and useful. But it would be even better if you didn't ask us to rate you. It is insurance. A necessary evil we need to do. Every company now asks us to do a survey. More time out of my schedule. If it wasn't ok O would have bought my insurance elsewhere. Thanks

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

1111111111111111111111111

Adam gave this product an overall rating of 5 / 5

Easy Purchase

Easy to use and understand system. Payment process simple and documents received quickly.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Adam

MrBean gave this product an overall rating of 5 / 5

Looks good!

As yet my new Fully Comp Aviva Plus motor insurance policy hasn't started, but if it lives upto expectations it should be good and well priced. Of course the proof is in the pudding and hopefully I will not need to claim but my dealings with Aviva whilst setting this policy up have all been good. I've also been with Aviva before and had a good experience. It's half the price of my last insurer renewal so let's see how it goes...

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MrBean

Johnsdrive gave this product an overall rating of 5 / 5

Great service

After trolling through a few web sites and getting the quotes i was looking for . I turned to Aviva everything was so easy to navigate and was very surprised and pleased at how much cheaper my quote was.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Johnsdrive

Kamal gave this product an overall rating of 4 / 5

Great customer service

Good, could be better. Aviva should allow customers to change address before hand and an option should be available for customers to know cost/change in premium due to address change before hand.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kamal

J123 gave this product an overall rating of 5 / 5

So easy!

Was really easy to eat a quote and purchase my insurance, so cheap with such good cover!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

J123

Fleet gave this product an overall rating of 5 / 5

Excellent customer service. Staff are efficient , polite, professional and deal with all questions thoroughly

I bought car insurance on line with Avila. It was a good deal and paperwork was immediate

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Fleet

Thomasdw gave this product an overall rating of 5 / 5

Great service, flexible product

I happen to have changed my car 3 days after renewal of my policy normally, this would be a recipe for disaster. Not for Aviva, put old car on cover, got quote for new car and then re-quoted once new car arrived. It was cheaper to just cancel old policy and rely upon the separate quote for new car . Aviva cancelled old policy without any charges. Would recommend just for the flexibility shown.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Thomasdw

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