Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1749 reviewers
  • 4 stars awarded by 412 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3448 customer reviews

Adee gave this product an overall rating of 3 / 5

Renewal not straight forward but got there eventually

At the renewal of my Aviva car insurance, I eventually obtained a competitive price by following Aviva's representative advice (on the phone) to get a quote as a new customer. This was considerably more competitive on price and with a better level of cover. I would love one day to find an organisation that treated me with respect so that I could be loyal to it! However meantime it pays to shop around and be an active checker of costs both at renewal and during the term. Putting the above aside, I was very happy with the level of cover provided.

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
2 / 5
Ease of purchase
1 / 5

Adee

Mercedes gave this product an overall rating of 5 / 5

Car insurance

Bought car insurance for my Mercedes SLK convertible. Telephone call was efficient,

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mercedes

Puzzler gave this product an overall rating of 5 / 5

Efficient service by email, post and phone

Motor insurance. See above re aspects of high quality performance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Puzzler

DD49 gave this product an overall rating of 4 / 5

New Customer

I have taken out Car Insurance. Straightforward form to complete online and the whole process took only a short time complete. Very competitively priced and providing all the features you would expect.

I would recommend Aviva to a friend

By:

DD49

Lozzy gave this product an overall rating of 4 / 5

Good service.

I from the get go was helped every step of the way to my quote. And I have been satisfied with the results I have had. I would recommend Aviva to friends and family.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lozzy

Olayinka gave this product an overall rating of 5 / 5

A GREAT CUSTOMER EXPERIENCE ON MY CAR INSURANCE PURCHASE WITH AVIVA INSURANCE. I WILL RECOMMEND THE INSURANCE COMPANY TO ALL AND SUNDRY. IT IS AMAZING

My expectation was surpassed. It was a hugely beneficial purchase for me and i recommend AVIVA to one and all.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Olayinka

Theaudz gave this product an overall rating of 5 / 5

Excellent service

I got a car insurance quote and this was carried out online. This has to have been the easiest process for a long time! There was no endless list of questions that you normally have to endure and the final quote was cheaper than any elsewhere.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Theaudz

Matt gave this product an overall rating of 5 / 5

Easy and honest

The process of getting my quote for the car insurance was easy and smooth. And when I had to change the insured vehicle, the assistance by phone was very attentive and problem solving.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Matt

Back to top