Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3009 customer reviews

Rating breakdown

3009 reviews

  • 5 stars awarded by 1431 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3009 customer reviews

franmoh gave this product an overall rating of 5 / 5

Good option

I bought comprehensive insurance for a car. Nice to know that you can pay monthly with no additional interest charges and you can cancel at anytime.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

franmoh

Jocg gave this product an overall rating of 5 / 5

Value for money

I have used Aviva for many years and have a number of current items from them. After looking elsewhere, to compare, I generally tend to come back to Aviva for their excellent service and prompt settlements. My latest purchase of car insurance was as easy to set up as ever.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Jocg

BigTruck gave this product an overall rating of 4 / 5

Easy online experience

Went online to get an Automotive policy. Easy process and a reasonable price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

BigTruck

Bernard gave this product an overall rating of 5 / 5

Very easy web site to use.

The level of cover for the premium is really outstanding. You also get the use of the Aviva Drive App to lower the cost of your insurance, the better driver you are the better the discount.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bernard

Lizzie gave this product an overall rating of 5 / 5

Easy to use website

Bought car insurance. Very easy to use website . Competitive quotes

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5

Lizzie

Jeanie gave this product an overall rating of 5 / 5

Great customer service, everything explained clearly in detail.

I purchased a full comprehensive car insurance cover at a price I couldn't find no other.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jeanie

Ronaldo gave this product an overall rating of 5 / 5

Car Insurance

Getting my car insurance was so simple to do online and at a great price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ronaldo

Colley gave this product an overall rating of 5 / 5

Great Policy Explanation

Car insurance was bought. Previously always paid premium in full but policy bought was to be paid on a monthly basis only, without paying interest. Brilliant for this time of the year.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Colley

Back to top