Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

Technophobe gave this product an overall rating of 5 / 5

Great Price Car Insurance

I purchased car insurance online and was very impressed with both the price and how easy it was to complete the questions.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Technophobe

Aesop gave this product an overall rating of 3 / 5

Customer service would be good if I could please have a reply!!

Still awaiting a reply to 2 emails in respect of No Claims Discount

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Please accept my apologies for the delays in responding to your emails. I can confirm I have located your policy and sent you an email, we hope to swiftly resolve your concerns. Thanks for taking the time to provide us with your feedback.

Mike, Aviva Online Team

Aesop

AndyB gave this product an overall rating of 5 / 5

Good Value

I renewed my car insurance as I have purchased another car. Once again Aviva beat all the competitors on price and the whole thing was arranged and completed with just a few TICKS.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

AndyB

Pioneer4 gave this product an overall rating of 5 / 5

A good service with a competitive price from a respected company.

Car insurance purchased at a competitive price from a reputable company. Service was exemplary from beginning to end of the transaction.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pioneer4

Jonno gave this product an overall rating of 4 / 5

Worth checking

It’s too easy relying on comparison sites so I tried Aviva which isn’t on them. Didn’t take as long as I thought it would to enter my details and get a quote, and saved myself a considerable amount in the process. Glad I checked them out.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Jonno

Geoff gave this product an overall rating of 5 / 5

The Staff was absolutely awesome.I had my new car insured in a few minutes,it’s the cheapest on the market,and of cause the best*****

I bought my car insurance with Aviva,absolutely the best.I am very happy I choose Aviva,and I will make sure that my family and friends will use this insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Geoff

Happyshopper gave this product an overall rating of 5 / 5

Value for money

Thought that the policy was very good value for money, the person I spoke to was very helpful and friendly, explained everything well and couldn't be more helpful with letting me the different opinions available. Love the fact that you get to pick the choice of music you listen to while on hold. All in all a very good experience and am happy to recommend aviva to anyone looking for insurance

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Happyshopper

Sidney gave this product an overall rating of 5 / 5

Great customer service great price. Very efficient. Completely satisfied

Bought van insurance at a great price. Very competitive compared to other companies

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sidney

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