Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1749 reviewers
  • 4 stars awarded by 412 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Tony gave this product an overall rating of 5 / 5

Fantastic Price

I have recently moved my car insurance to Aviva because of the Fantastic price. Not only was it cheaper to start with, the cover was better and what made the biggest difference was no monthly payment charges. Thank you Aviva for moving with the times and making an effort to reduce costs

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tony

Stupot gave this product an overall rating of 5 / 5

Great

Quick easy and straight forward excellent service And will share with friends

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

Stupot

Gdad gave this product an overall rating of 4 / 5

Good package.

Overall a fair price after my previous insurer increased renewal by 30 per cent with no changes in circumstances.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Gdad

ssaa gave this product an overall rating of 5 / 5

Excellent

Excellent website good value. No problem so far but you only really how good any insurance is when you need to claim on it

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ssaa

Nidum gave this product an overall rating of 4 / 5

Nidum

Initially light mixup relating to documents being sent by e-mail but later rectified. Good value cover for price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Nidum

jacko gave this product an overall rating of 5 / 5

Fantastic service all round

Great service at a great competative price including free extras

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
2 / 5
Value for money
5 / 5
Customer experience
2 / 5
Ease of purchase
5 / 5

jacko

Chrissie gave this product an overall rating of 5 / 5

Excellent service

Excellent service from the initial phone call to the end of all the process, including a courtesy car.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Chrissie

Nic123 gave this product an overall rating of 5 / 5

Insurance

We have used Aviva for a number of years. We have house insurance, pet insurance and I have recently renewed my car insurance again with Aviva. It’s always a great service with Aviva, friendly and helpful staff and always a professional service.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nic123

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