Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

CaroleB55 gave this product an overall rating of 5 / 5

Great service

I found this site to be very easy to navigate. The price quoted was very competitive and easily the cheapest price among all the sites

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

CaroleB55

Anser gave this product an overall rating of 5 / 5

Great customer service

I love the experience a have with Aviva.. the advisors where great highly recommended

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5

Anser

Ariana gave this product an overall rating of 5 / 5

Car. Home and life insurance

Aviva car gave me brilliant service . I have recommended Aviva to my friends as well and they are going to change their home and car to Aviva I have my car home and life insurance with Aviva and would recommend any time very reliable service and looks after you I’m very pleased with them

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Ariana

Gazzz gave this product an overall rating of 5 / 5

Fantastic service

I recieved my renewal from my previous insurer on shopping around, found aviva on line there quote was fantastic and the website was so easy to use

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Gazzz

Joey gave this product an overall rating of 5 / 5

Wow so easy

Have an Aviva plus policy, the customer service from telephone operator was fantastic. Such a smooth and easy process which i thought would cause me a headache. Can’t believe I even considered not calling up!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Ease of claims process
5 / 5
Speed of resolution
3 / 5
Customer experience
5 / 5
Fairness
5 / 5

Joey

Toshremach gave this product an overall rating of 5 / 5

Up to now excellent customer service despite speaking to various advisers each time. Fully flexible, understanding and and cooperative.

Multi car fully comprehensive .... fair and very competitive. House insurance .... fair and very competitive

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Toshremach

Bloomy gave this product an overall rating of 5 / 5

Bloomy

Quality service quick response polite and friendly

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Bloomy

Georgie gave this product an overall rating of 5 / 5

Great Customer Service

Had used search engine and current van insurance company for competative quotes. Aviva came up top of listings on Google. Had used them in past so gave them a call after entering details online for quote. The gentleman I spoke to had a pleasant tone of voice, understood my concerns as I wanted to make sure I had submitted all the correct information for accurate quote,was patient and polite. As a new customer, I was happy and satisfied with my decision to have our van insured with Aviva. Would recommend them to friends

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Georgie

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