Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3000 customer reviews

Rating breakdown

3000 reviews

  • 5 stars awarded by 1423 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 40 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3000 customer reviews

Mark7711 gave this product an overall rating of 5 / 5

Excellent

Very happy to be back with Aviva there quote beat all of the comparison sites and I always pay my insurance yearly but as they offer the option to pay monthly with out interest charges I have also taken advantage of that. Thank You Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mark7711

Step557 gave this product an overall rating of 5 / 5

Car insurance

Bought car insurance after having a range of quotations from other insurers. Aviva offered the best value in terms of price and overall benefits package.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Step557

Noddy gave this product an overall rating of 4 / 5

Fair price

I had a fair price for my car insurance . Great value for money . Staff on the end of the phone were really helpful.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54

Noddy

Nonickname gave this product an overall rating of 5 / 5

First Class Service !".

Got a very good deal with Aviva for Car Insurance . The Agent Who gave Us the quote was most helpful and polite , so We therefor got Our Car Insured with there and then!".

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nonickname

Caro gave this product an overall rating of 5 / 5

Car Insurance

Brilliant customer service. Easy to swop car Insurance to Aviva. It was great not talking to a machine and even better talking to a person who knew what he was talking about rather than someone reading only from a script . Thank you very much.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Caro

Rich gave this product an overall rating of 4 / 5

Very good and easy website

Car insurance, decent quote easy to use website, well pleased with service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Rich

binksy gave this product an overall rating of 5 / 5

Great, great, great

An excellent website . Very clear and easy to navigate And a great price

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

binksy

Idonothaveanickname gave this product an overall rating of 5 / 5

EXCELLENT PRICE - BEATS COMPARISON SITES

Having already got Home Insurance and Travel Ins with Aviva I decided to get a motor quote when my Insurance came up for renewal. For similar cover the premium was better than that being quoted by my present insurer but this did include a discount for being an existing customer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Idonothaveanickname

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