Overall rating
This product has been awarded an overall rating of from 2742 customer reviews
Rating breakdown
2742 reviews
- 5 stars awarded by 1216 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 74 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Positive gave this product an overall rating of
Good understanding service
21/11/2019
I bought a motor insurance and I thought that the company was infact helpful in all aspect.
I would recommend Aviva to a friend
- By:
- Positive
- Gender:
- Male
- Age:
- 25 to 34
- Ease of purchase
- 4 / 5
Positive
Brianboy gave this product an overall rating of
Quick & Easy
21/11/2019
I was surprised how easy & quick it was online to apply for a quote and to start my cover. I had been given a big increase by my previous insurer and wasn't looking forward to phoning around. The guy at Aviva asked me to use the online service rather than by phone. I was not impressed I must admit but once I got on the site it was remarkably quick & easy. They got my business and I got a very reasonable reduction!
I would recommend Aviva to a friend
- By:
- Brianboy
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Brianboy
Alan gave this product an overall rating of
Friendly and helpful staff - very pleased with cover
21/11/2019
After the usual hassle with my old company (to whom I have been very loyal) over a substantial premium increase for no apparent reason - and their refusal to budge - I tried alternatives. I have 15+years no claims bonus, no accidents. claims or convictions. What price loyalty? My driving is mainly limited to the golf club and back home - with the occasional longer foray - but less than 4000 miles per annum. Comparison sites provided a wide range of cheaper alternatives, but some companies I had never heard of - or simply didn't trust because of the high number of adverse reviews. Aviva has a good reputation, is less expensive than my old company for the same cover, and priced reasonably but fairly. The telephone staff were superbly helpful and everything was very smooth. I also like the web page access, but - importantly - they guarantee no massive price hike at next renewal - which should prevent the usual infuriating negotiation nonsense. What's not to like? Very happy indeed.
I would recommend Aviva to a friend
- By:
- Alan
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Alan
Abingdonaa gave this product an overall rating of
Great cover as standard in the premium policy.
20/11/2019
The policy offers no excess on glass, ability to own repairer without penalty Also one can drive other cars for limited time on fully comp cover..
I would recommend Aviva to a friend
- By:
- Abingdonaa
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Abingdonaa
Rosm gave this product an overall rating of
Mararrty3
20/11/2019
We have went back to Aviva car insurance. What they offered was 2nd to none. The price was very competitive and we are very happy with the Policy also, it was arranged in about 15 minutes.
I would recommend Aviva to a friend
- By:
- Rosm
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Rosm
David gave this product an overall rating of
Great customer service
20/11/2019
I’ve got car and personal Insurance’s.with Aviva they make it easy to arrange and where very helpful on the best one for me
I would recommend Aviva to a friend
- By:
- David
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
David
db1812db gave this product an overall rating of
Great Customer Service.
20/11/2019
In a phonecall to the Aviva Pensions to check on a workplace pension scheme: the agent was very helpful. So helpful that I have now not only transfered my old Workplace pension, but have transfered my Car Insurance too. A recent programme about fraud shone AVIVA is a very good light. I trust very little these days, however I have that 'comforted' feeling about my actions with this company. Thank you, AVIVA!
I would recommend Aviva to a friend
- By:
- db1812db
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
db1812db
Claretjohn33505 gave this product an overall rating of
Top experience from Aviva
19/11/2019
All covered now, house and car with Avoca. Good service and competitive prices.
I would recommend Aviva to a friend
- By:
- Claretjohn33505
- Gender:
- Female
- Age:
- 65 or over
Claretjohn33505