Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

REF1 gave this product an overall rating of 5 / 5

Great Service

I have just changed car insurers, form Direct Line to Aviva Plus. There was a significant increase in my premium over the prior year, and no reason for it ! I did the Aviva Drive App, and scored 6, a discount was applied to my policy to reflect the score. The help and service I received was excellent and I am very happy to recommend Aviva Plus Car Insurance

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

REF1

CAP1 gave this product an overall rating of 5 / 5

Car Insurance

Bought car insurance on-line. Very easy to use and very competitive price. I would definitely recommend Aviva to anyone

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

CAP1

mihai gave this product an overall rating of 4 / 5

great customer

i buy a insurange for my car.they have the best price,the best company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

mihai

dinah gave this product an overall rating of 5 / 5

great customer service

Multi car insurance excellent customer services.. Quick and easy to apply

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

dinah

GlenD gave this product an overall rating of 5 / 5

Service

Bought my car insurance Didn't even consider any other company as this is the best insurance provider in the business So quick , efficient and professional Well happy with the service and confident they will look after me.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

GlenD

Brown gave this product an overall rating of 4 / 5

Very good communication and quick response

I have no complaints at all with Aviva. It was a emmotional time with a car break in . Everything was handled smoothly .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

Brown

Jtavares gave this product an overall rating of 5 / 5

Exelent value for money

I found that they have really good deals for household with more than one car. Customer service also were great when I had to contact them to solve an issue I was having online.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jtavares

will gave this product an overall rating of 5 / 5

Ease of setting-up policy and speed of service

Motor insurance policy which was excellent value and easy to set-up

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

will

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