Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2740 customer reviews

Rating breakdown

2740 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 73 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2740 customer reviews

Andy gave this product an overall rating of 4 / 5

Competitive renewal

Comprehensive policy including almost everything you might want. there are cheaper quotes out there from price comparison websites, but once you adjust for things like legal claim protection, NCB protection and so on, the premium is really quite competitive. And it’s much better to deal direct with the insurance company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Andy

adixro gave this product an overall rating of 5 / 5

great deal

I'm very happy with my car insurance , great cover, excellent price . Thank you .

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

adixro

Jazz gave this product an overall rating of 5 / 5

Quick easy competitive

Renewed my car insurance and changed to Aviva after previous provider just hiked up the cost by 50 percent without telling or quoting me and complaining when I wouldn’t pay. Received discount because of other policies I have with Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jazz

DAFO gave this product an overall rating of 3 / 5

car Insurance

You want a review. I already had house insurance with Aviva, so a couple of weeks before I needed car insurance, I did 3 or 4 quotes that should have been saved on my account. I left it rather late to take out the insurance (the night before I needed it) When I logged on to retrieve my quotes I was greeted with only my old quotes from a couple of years ago, not having any choice I had to do a new quote it worked out that it cost me more to get the Aviva plus Regular insurance than the first quote I had and was going to take up which was the top package. You could say I was not happy so I rang Aviva the next day and explained what had happened, the lady I talked to said she would sort it out so I have the package that I wanted. It has been about 4 weeks since I called, I have heard nothing, my policy is still Aviva Plus Regular. If the change could not be done the least I would expect is a phone call to let me know.

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

I'm sorry to hear you feel this way and I apologise for the lack of contact. I have arranged for the team to contact you in order to give you an update on the IT issue affecting the policy. Thank you for your continued patience.

Yannis, Aviva Web Team

DAFO

Veryniceonthephoneandquio gave this product an overall rating of 5 / 5

Good customer service

Car insurance at a good price and nice and quick Internet was easy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Veryniceonthephoneandquio

MsIndependent gave this product an overall rating of 4 / 5

Very helpful customer service advisor

The CSA was warm in her manner and guided me through the process with great patience and understanding giving me time to reflect on the detail she was providing. She explained 'small print' benefits and advantages that I might otherwise have missed.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

MsIndependent

PhilR gave this product an overall rating of 5 / 5

Good website

Easy to use website, excellent quote and no long questionnaire, thankyou.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

PhilR

Anth gave this product an overall rating of 5 / 5

Good customer service

I bought car insurance and found the assistant polite and helpful during the quoting process. Was able to store and retrieve quote at later date once I researched the market and found on this occasion that Aviva were competitive.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Anth

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