Overall rating
This product has been awarded an overall rating of from 3451 customer reviews
Rating breakdown
3451 reviews
- 5 stars awarded by 1751 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 84 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
REF1 gave this product an overall rating of
Great Service
08/08/2019
I have just changed car insurers, form Direct Line to Aviva Plus. There was a significant increase in my premium over the prior year, and no reason for it ! I did the Aviva Drive App, and scored 6, a discount was applied to my policy to reflect the score. The help and service I received was excellent and I am very happy to recommend Aviva Plus Car Insurance
I would recommend Aviva to a friend
- By:
- REF1
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
REF1
CAP1 gave this product an overall rating of
Car Insurance
08/08/2019
Bought car insurance on-line. Very easy to use and very competitive price. I would definitely recommend Aviva to anyone
I would recommend Aviva to a friend
- By:
- CAP1
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
CAP1
mihai gave this product an overall rating of
great customer
08/08/2019
i buy a insurange for my car.they have the best price,the best company.
I would recommend Aviva to a friend
- By:
- mihai
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
mihai
dinah gave this product an overall rating of
great customer service
08/08/2019
Multi car insurance excellent customer services.. Quick and easy to apply
I would recommend Aviva to a friend
- By:
- dinah
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
dinah
GlenD gave this product an overall rating of
Service
07/08/2019
Bought my car insurance Didn't even consider any other company as this is the best insurance provider in the business So quick , efficient and professional Well happy with the service and confident they will look after me.
I would recommend Aviva to a friend
- By:
- GlenD
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
GlenD
Brown gave this product an overall rating of
Very good communication and quick response
07/08/2019
I have no complaints at all with Aviva. It was a emmotional time with a car break in . Everything was handled smoothly .
I would recommend Aviva to a friend
- By:
- Brown
- Gender:
- Male
- Age:
- 55 to 64
- Ease of claims process
- 4 / 5
- Speed of resolution
- 4 / 5
- Customer experience
- 4 / 5
- Fairness
- 4 / 5
Brown
Jtavares gave this product an overall rating of
Exelent value for money
07/08/2019
I found that they have really good deals for household with more than one car. Customer service also were great when I had to contact them to solve an issue I was having online.
I would recommend Aviva to a friend
- By:
- Jtavares
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jtavares
will gave this product an overall rating of
Ease of setting-up policy and speed of service
06/08/2019
Motor insurance policy which was excellent value and easy to set-up
I would recommend Aviva to a friend
- By:
- will
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
will