Overall rating
This product has been awarded an overall rating of from 2741 customer reviews
Rating breakdown
2741 reviews
- 5 stars awarded by 1215 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 74 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
PhilR gave this product an overall rating of
Good website
17/11/2019
Easy to use website, excellent quote and no long questionnaire, thankyou.
I would recommend Aviva to a friend
- By:
- PhilR
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
PhilR
Anth gave this product an overall rating of
Good customer service
17/11/2019
I bought car insurance and found the assistant polite and helpful during the quoting process. Was able to store and retrieve quote at later date once I researched the market and found on this occasion that Aviva were competitive.
I would recommend Aviva to a friend
- By:
- Anth
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Anth
Khy450 gave this product an overall rating of
At! last car insurance the way it should be
17/11/2019
At last car insurance as it should be need I say more
I would recommend Aviva to a friend
- By:
- Khy450
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Khy450
Tbone gave this product an overall rating of
Half the price
16/11/2019
Half the price of my previous insurance. With better cover and a lower excess
I would recommend Aviva to a friend
- By:
- Tbone
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Tbone
jakkie gave this product an overall rating of
great would recomend
16/11/2019
van insurance best price on line then called them up to confirm and all was good even sent through the post at no extra coast great
I would recommend Aviva to a friend
- By:
- jakkie
- Gender:
- Male
- Age:
- 45 to 54
jakkie
Godlike1 gave this product an overall rating of
First class all round.
16/11/2019
I've got life insurance from AVIVA and am very happy with it . They truely have great customer service, if they didn't i'd be the first to say.
- By:
- Godlike1
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Godlike1
Tash gave this product an overall rating of
Car Insurance
16/11/2019
Very friendly and efficient operator who listened to my needs. very competitive price with lots of features
I would recommend Aviva to a friend
- By:
- Tash
- Gender:
- Male
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Tash
Alin gave this product an overall rating of
Honestly great customer service
15/11/2019
Very easy and smooth company . I had good experiences with Aviva that's why again select it .
I would recommend Aviva to a friend
- By:
- Alin
- Gender:
- Female
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Alin