Overall rating
This product has been awarded an overall rating of from 3000 customer reviews
Rating breakdown
3000 reviews
- 5 stars awarded by 1423 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 40 reviewers
- 1 stars awarded by 75 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Paulo gave this product an overall rating of
Value for money
18/10/2019
Ease of use on website, value for money, app was easy to download and work with
I would recommend Aviva to a friend
- By:
- Paulo
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Paulo
Dave gave this product an overall rating of
Car insurance
18/10/2019
Car insurance ,all very easy to complete ,then followed by demand for payment of an outstanding 1p which was removed and an apology sent ,however the consultant was very helpful
I would recommend Aviva to a friend
- By:
- Dave
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
Dave
kteelanah gave this product an overall rating of
Customer feedback
17/10/2019
Aviva dealt with my query almost immediately and it was cheaper than my previous insurance. I am pleased with their deal
I would recommend Aviva to a friend
- By:
- kteelanah
- Gender:
- Male
- Age:
- 65 or over
kteelanah
Matt gave this product an overall rating of
Online
17/10/2019
Good motor deal done it online really happy with the service.
I would recommend Aviva to a friend
- By:
- Matt
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Matt
Bobb gave this product an overall rating of
Brilliant!!
16/10/2019
Looked for prices online and was the best and covered everything I needed!! Been easy to change when I realised I had forgotten something
I would recommend Aviva to a friend
- By:
- Bobb
- Gender:
- Female
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bobb
MrFrank gave this product an overall rating of
poor customer service
16/10/2019
I took out a comprehensive car insurance policy with Aviva, and in my need, Aviva did not help at all.
- By:
- MrFrank
- Gender:
- Male
- Age:
- 65 or over
- Ease of claims process
- 1 / 5
- Speed of resolution
- 1 / 5
- Customer experience
- 1 / 5
- Fairness
- 1 / 5
I'm very sorry to read your review & to learn you feel this way. I can see that your concerns have been logged as a formal complaint & I can assure you that we'll do our utmost to resolve it & restore your faith in us.
Tasha, Aviva Online Team
MrFrank
Splinter gave this product an overall rating of
Understandable online application process
16/10/2019
Very straightforward questions. Like the free monthly payment option without a high percentage interest rate charged by other insurers.
I would recommend Aviva to a friend
- By:
- Splinter
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Splinter
Zafarkiani gave this product an overall rating of
Excellent service and quote
16/10/2019
I have bought car insurance from Aviva. From getting quote to get insured, everything was smooth. Prices are reasonable. Customer service is very good
I would recommend Aviva to a friend
- By:
- Zafarkiani
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Zafarkiani