Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

Andy gave this product an overall rating of 5 / 5

Good customer service

Really good service the young lady I spoke to was very helpful sorted my policies out, thanks

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Andy

Hockeymug gave this product an overall rating of 2 / 5

Not sure what this means.

I have bought insurance for my car. To difficult to make contact with someone and the information on computer too complicated.

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
1 / 5

Hi, I'm sorry to see you've found it difficult to get in touch with us regarding your policy. You can get in touch with us via our social media channels or feel free to email us at social@aviva.com with your details so we can assist you further. Thanks

Nat, Social Media Team

Hockeymug

Jamie gave this product an overall rating of 5 / 5

Very polite and helpful agent spoken to.made everything a whole lot easier.very good at his job

Car insurance for 2 vehicles.saving myself money from previous insurer who were rude and not very helpful when I called to renew insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

Jamie

Caroline gave this product an overall rating of 5 / 5

Easy to use online. Very competitive and liking the discounts!

I already have a life insurance policy so thought I’d see about car insurance. It was really easy to do online and received a great quote as existing customer! Follow up emails were friendly, professional and great customer service. Thank you!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Caroline

Didi gave this product an overall rating of 5 / 5

Efficient and helpful

I purchased car insurance. I obtained my quote online and then contacted customer service to pay. very efficient s as be helpful with any questions I had. Given I had relocated from overseas, Aviva was one of only a few insurers who did not want to slug me a hefty premium. Aviva also accepted my no claim bonus accrued overseas, something other insurers would not consider. I highly recommend them.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Didi

Jester56gbuk gave this product an overall rating of 5 / 5

great help

pick aviva as was so very helpful and got me a great price for 2 cars, even if they was not the cheapest but was very close it was the way they help you that made me pick them 5 stars from me mr p. nicholes

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jester56gbuk

Happycustomer gave this product an overall rating of 5 / 5

Great price & customer service

Got my car insurance for a new car. Have been with Aviva car insurance for years now because of their consistently good service and price. Made some mistakes when purchasing a new separate car insurance for a new car and they helped me rectify it and kept the price quoted too. Brilliant!

I would recommend Aviva to a friend

By:
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Happycustomer

horseman gave this product an overall rating of 5 / 5

you must give them a go

hey, have just renewed my car insurance with AVIVA , i found them very helpful, cheerful, and not flog you off with all they can get out of you, the insurance i have is just right for my needs and at a very good price as well. Don`t be shy give a try what have you got lose

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

horseman

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