Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

Dave gave this product an overall rating of 5 / 5

Value for money

I purchest car Insurance Fully comp .for 50 Percent on cheaper on last years cover.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Dave

BenJohn gave this product an overall rating of 1 / 5

Absolutely Awful!!

You asked for proof of no claims, I sent you proof of new claims and your still not happy!!! Calling is impossible....I am calling because I can’t get the information I need from the website or myaviva....yet you keep trying to push my call back to your website!

By:
Gender:
Male
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
4 / 5

Hello Ben. It's a shame to hear that you're not happy with the service we have provided. I can see from the policy notes that we are awaiting an email from the NCD team to have a second look at your NCD proof. Once we have heard back from them, Ellis who took your call previously will call you to discuss our findings.

Jake, Web team

BenJohn

Gabriella gave this product an overall rating of 5 / 5

Fast response

I have changed my car and it was smooth to change my insurance over to the new car. However, you need to know that it works out better to cancel your insurance for the old car and just get a new one for the new car. I have been with Aviva for 6 years and have no complaints. Their response is fast, have helpful staff to take you through the otherwise annoying process.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gabriella

ganon123 gave this product an overall rating of 5 / 5

good price

I bought my car insurance and was a good price. I did a price comparison first as I always do.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ganon123

Kazza gave this product an overall rating of 5 / 5

Great customer service great price

Phone answered really quick Great customer service Insurance set up nice and quick and a fab price.

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kazza

laurie gave this product an overall rating of 5 / 5

Great customer service

Got a quote from my previous insurer for my car with a totally ridiculous amount, contacted AVIVA, got through to customer services almost immediately, saved a bundle, got sorted straight away. Excellent service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

laurie

Gerry gave this product an overall rating of 5 / 5

Okie Dokey company

Car insurance cheaper great monthly terms. Would recommend to anyone.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Gerry

Shaz gave this product an overall rating of 5 / 5

Great friendly service

I purchased a car insurance renewal as I could not get a better deal or better service than I have had from Aviva. I’ve had a pension from Aviva as well and am very pleased with both policy’s that I have got. Thanks for the friendly, helpful & excellent service I always receive .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Shaz

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