Overall rating
This product has been awarded an overall rating of from 2741 customer reviews
Rating breakdown
2741 reviews
- 5 stars awarded by 1216 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 73 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Doug gave this product an overall rating of
staff e
14/11/2019
The staff were very helpful but copies of the policies were slow in coming in fact I have just asked for a copy of the home insurance today.
I would recommend Aviva to a friend
- By:
- Doug
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Doug
cnic gave this product an overall rating of
Quick Easy & Great Value!
13/11/2019
When renewing my car insurance I opted to get an online quote from Aviva. I have other products with Aviva and intended to simply use them for a quote to compare against my renewal. The online quote form was easy to populate, I could tailor the offer to suit my needs and results came up really fast. The best bit though was the massive reduction in my annual premium for a higher level of cover and a lower excess! I accepted straight away!
I would recommend Aviva to a friend
- By:
- cnic
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
cnic
Stan gave this product an overall rating of
Good Customer service and follow up as well
13/11/2019
They are an honest company who dont tell fibs . What you see is what you get.
I would recommend Aviva to a friend
- By:
- Stan
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Stan
nick gave this product an overall rating of
Quick, easy and well priced
13/11/2019
I've recently returned to Aviva car insurance having tried Saga. I'm glad I did. Not only did the policy save me money (for the same car) but it was also extremely easy to sign up online.
I would recommend Aviva to a friend
- By:
- nick
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
nick
Steph gave this product an overall rating of
Cae insurance
13/11/2019
Excellent customer service. Would recommend using Aviva for your car insurance!
I would recommend Aviva to a friend
- By:
- Steph
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Steph
Leesy gave this product an overall rating of
Excellent all round service
13/11/2019
I have been very impressed with the service provided by Aviva since I took out my car insurance policy last month. It was very easy to obtain a quote without having to answer lots of standard but usually long-winded questions that were summarised instead. The process of completing my application was very straightforward too. I subsequently had to contact Aviva again to have the registration number changed on the records after transferring my cherished number on to the vehicle and this was equally simple and straightforward to arrange. Highly recommended!
I would recommend Aviva to a friend
- By:
- Leesy
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Leesy
A customer gave this product an overall rating of
car insurance
12/11/2019
Everything was explained and no pressure , the operater was very clear and explained everything
I would recommend Aviva to a friend
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Baptista gave this product an overall rating of
Very helpful customer service, very pacient and attentive in everything I was asking
12/11/2019
I have bought a car insurance a comprehensive one.
I would recommend Aviva to a friend
- By:
- Baptista
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Baptista