Overall rating
This product has been awarded an overall rating of from 3448 customer reviews
Rating breakdown
3448 reviews
- 5 stars awarded by 1747 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 85 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Minnie gave this product an overall rating of
Relatively easy
04/08/2019
I'm never very confident doing things on line, but buying my car insurance was straightforward and easy.
I would recommend Aviva to a friend
- By:
- Minnie
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Minnie
Gabbygal gave this product an overall rating of
Car insurance
04/08/2019
Bought car insurance. Added some optional extras on. Great price and excellent service. What more is there to ask for?
I would recommend Aviva to a friend
- By:
- Gabbygal
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Gabbygal
Nanny gave this product an overall rating of
No hassle insurance
04/08/2019
We bought car insurance.. Were having problems with other firms as my husband has been driving mobility cars for the last 9yrs they wouldn't accept my husbands no claim bonus but Aviva were very helpful and had no problem with the no claim bonus and were reasonable I price
I would recommend Aviva to a friend
- By:
- Nanny
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Nanny
Dusty gave this product an overall rating of
Easy
04/08/2019
Motor insurance, simple to get the right policy at the right price
I would recommend Aviva to a friend
- By:
- Dusty
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Dusty
maj1905 gave this product an overall rating of
great price
03/08/2019
had some issue retrieving the quote but was all sorted via a phone call. Great offer price will look to move the pet as well.
I would recommend Aviva to a friend
- By:
- maj1905
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 3 / 5
maj1905
Pandi gave this product an overall rating of
Competitive qute
03/08/2019
Bought ca r insurance - competitive price and great service. Hiccup with online so live chat. Very helpful and resolved issue. Follow up call from customer service assistant extremely helpful and reassuring. Would certainly recommend.
I would recommend Aviva to a friend
- By:
- Pandi
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 3 / 5
Pandi
Simmo gave this product an overall rating of
All clearly explained
02/08/2019
Car insurance, using the internet but got clarification by landline. Very helpful. Thank you.
I would recommend Aviva to a friend
- By:
- Simmo
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Simmo
Lozz gave this product an overall rating of
Good customer service but emails not answered
01/08/2019
I emailed asking if I get a discount through work and did not get a reply called to buy policy and completely forgot to ask! Really good service on the phone though
I would recommend Aviva to a friend
- By:
- Lozz
- Gender:
- Female
- Age:
- 17 to 24
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Lozz