Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

Simmo gave this product an overall rating of 4 / 5

All clearly explained

Car insurance, using the internet but got clarification by landline. Very helpful. Thank you.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Simmo

Lozz gave this product an overall rating of 4 / 5

Good customer service but emails not answered

I emailed asking if I get a discount through work and did not get a reply called to buy policy and completely forgot to ask! Really good service on the phone though

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Lozz

Andy gave this product an overall rating of 5 / 5

Fast and helpful great service

Fully comp car cover very easy to get quote and set up policy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Andy

RichH gave this product an overall rating of 5 / 5

Best value after search

After searching on compare websites for motor insurance, I found that Aviva's quote was cheapest by about 10 percent. Monthly payments are taken without increasing the price compared with annual payment.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

RichH

Mike gave this product an overall rating of 5 / 5

Mr happy

Great price and great value and great service .thanks ...

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Mike

Shades gave this product an overall rating of 5 / 5

Great customer service

After looking on comparison sites and other insurance companies, I chose a viva because they are good value for money, very polite and efficient. Hence 5 stars!!!

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Shades

Alice gave this product an overall rating of 5 / 5

Great servicr

Very easy to complete online quote form. Staff very helpful & pleasant when I phoned

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Alice

Camshaft gave this product an overall rating of 5 / 5

Simple

I was in the market for new car insurance,my son recommended to look at Aviva. The online form filling for a quote is very easy,sensible and staight forwards. I soon had a cost for the cover which I tailor made to my circumstances. The cost was less than I had been quoted by my regular company,also better. The reasons for leaving my previous company ( which isn't a bad company after at least 5yrs with them) were escalating cost,having to print my own documents and automatic next year cover, which I had to phone to cancel,and when I did the renewal premium suddenly was reduced but not enough to make me stay. My first experience with Aviva has been good,they sent paper documents on request,sent emails asking me to check everything is correct. If next years premium is favourable as a loyal customer I may still be with Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Camshaft

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