Overall rating
This product has been awarded an overall rating of from 2741 customer reviews
Rating breakdown
2741 reviews
- 5 stars awarded by 1215 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 74 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Baptista gave this product an overall rating of
Very helpful customer service, very pacient and attentive in everything I was asking
12/11/2019
I have bought a car insurance a comprehensive one.
I would recommend Aviva to a friend
- By:
- Baptista
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Baptista
Robbo gave this product an overall rating of
Great service
11/11/2019
Great customer service and excellent price. Thank you.
I would recommend Aviva to a friend
- By:
- Robbo
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Robbo
Dabz gave this product an overall rating of
Great company really helped me out with a real price at a time I really needed it looks.
11/11/2019
The cost of insurance cover we wanted was better than anywhere else we had looked previous.
I would recommend Aviva to a friend
- By:
- Dabz
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 4 / 5
Dabz
AJZM gave this product an overall rating of
Easy to sign up
11/11/2019
The online application for AvivaPlus was very ready to navigate and their customer service by phone was quick and thorough with my questions.
I would recommend Aviva to a friend
- By:
- AJZM
- Gender:
- Female
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
AJZM
Tk22 gave this product an overall rating of
Excellent experience
11/11/2019
Excellent service . Polite helpful staff. Ease of using the web based system.
I would recommend Aviva to a friend
- By:
- Tk22
- Gender:
- Female
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Tk22
ChrisBam gave this product an overall rating of
Excellent service
10/11/2019
Having private number plates I have had to make amendments. These were done promptly and without fuss and any further expenses.
I would recommend Aviva to a friend
- By:
- ChrisBam
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
ChrisBam
Bjszx14r gave this product an overall rating of
Good price multicar policy
10/11/2019
I was needing a multi car policy this year, the online quote was easy to fill in , I got a good price too for the 2 cars, would definitely recommend.
I would recommend Aviva to a friend
- By:
- Bjszx14r
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bjszx14r
Justme gave this product an overall rating of
Had other quotes and this was half price Fantastic!!
10/11/2019
Will definitely come back again 10 out of 10 Even asked them to check that it was correct as so cheap
I would recommend Aviva to a friend
- By:
- Justme
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Justme