Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Grego gave this product an overall rating of 2 / 5

Difficult and annoying

L Aviva obviously want customers to pay using continuous debit On their credit card. They also give the impression that it is interest free. To pay by a different method is difficult. The page name isn’t immediately obvious and when found questions from the initial application are repeated giving the impression that this is a new application or that you may pay twice. The price was also different which also led me to believe I had made a mistake.I phoned for advise in the end and wouldn’t have continued but I had got so far and every penny counts!

By:
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Hi Grego, I'm sorry to see you feel this way and I do apologise if our website was confusing in any way. The policy you took out is on our classic model, which has a monthly option. Our interest-free car policies are called AvivaPlus, which is a different product that has underwriting in addition to payment/contract scheme differences. From what you have described, it appears that you initially started an AvivaPlus quote, but selected to complete a quote for our classic-style policies at the end of it so you could pay by a different method. Because this is a different product, some questions have to be re-asked. I do hope this helps explain the situation and apologise for any confusion caused. I will see to it that your concerns are recorded and get fed back. We hope you value our cover & service and continue insuring with us, but I have contacted you further to discuss the policy going forth.

Yannis, Aviva Web Team

Grego

Tallboy gave this product an overall rating of 4 / 5

Looks good

Until I have to make a claim on this policy, I cannot fully review it. However, so far, it looks OK. I just hope that Aviva's admin on managing car insurance is much better than their management of SIPPS - which is terrible!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
5 / 5

Tallboy

Star gave this product an overall rating of 5 / 5

Great deal on insurance

Very pleased with quote. Far cheaper than previous insurer for same cover. Feel confident in this insurance.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Star

Onlyonebilly gave this product an overall rating of 5 / 5

Easy

It was such an easy action to change my insurance after buying a new car. And the price is good

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Onlyonebilly

RedXS250 gave this product an overall rating of 4 / 5

Telephone staff excellent but my car insurance policy still not showing in my account nearly two weeks later

The service seemed excellent, but I still cannot access my car insurance policy on my (existing) MyAviva account, nearly two weeks after setting it up. Fortunately I requested a hard copy, but then I had to make a change to the details, and I still cannot access a soft copy and the revised paper version has still not arrived. This is really not acceptable.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Hi, I'm happy to hear our service has been good for you and that you recommend the product overall. I do apologise for the technical issues preventing you from accessing the policy online. I have taken action to ensure you have your documents as we await for the team to sort out your online access.

Yannis, Aviva Web Team

RedXS250

Northernlights gave this product an overall rating of 5 / 5

No nonsense insurance

I was pleasantly surprised to discover that when I opted to pay my car insurance premium monthly with Avia, it didn’t cost me anymore to do so and after experiencing difficulties paying that premium online a very helpful customer service member helped me to complete my purchase.

I would recommend Aviva to a friend

By:
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Northernlights

john gave this product an overall rating of 5 / 5

nice to be back

after looking around for renewing my car insurane i contacted aviva and it was set up at the minimum of fuss

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

john

RaduCatalin gave this product an overall rating of 5 / 5

Great customers

Because Aviva gave me a chance to be an independent driver. This helped me a lot because like that they believe in me and in my driving. Thanks Aviva. Choose Aviva for and independent driving and a really great and nice experience.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

RaduCatalin

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