Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3000 customer reviews

Rating breakdown

3000 reviews

  • 5 stars awarded by 1423 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 40 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3000 customer reviews

Bbop gave this product an overall rating of 5 / 5

New customers

I brought car insurance and I was very pleased with the price and what I got covered for the price I will definitely recommend this company to freinds

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Bbop

Eddie gave this product an overall rating of 5 / 5

Quick process, fantasticoooo !!

I couldn't believe how easy it was to arrange my car Insurance with Aviva, I had to provide my licence number and they gave me a discount, but I didn't have to go through all the inconvenience of messing around to send copies of both sides of my drivers licence or dvla code. I dont mind ofcourse, but was pleased that Aviva knew I'm a genuine customer. Maybe because my work pension is with them A+++++

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Eddie

Bighead0306 gave this product an overall rating of 4 / 5

Very positive experience

I recently purchased my car insurance with Aviva. The overall experience of registering with aviva was brilliant however the website is not very clear to locate the documents for the car insurance. However after using the online chat function I was successfully able to find this information. I also would appreciate it if a hard copy of these documents was sent in the post for future reference.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Thanks for insuring with us and it's good to hear the registration was straightforward. It's a shame you didn't find this to be the case for our online service but I'm glad to hear our Live Chat service was able to help out. We can send out paper documents free of charge at any time on request, and you can also configure your preferences to have more documents by post in your online documents for any changes and communication to you in general. Thanks again for insuring with us and your very positive review.

Yannis, Aviva Web Team

Bighead0306

Monkeyhanger gave this product an overall rating of 5 / 5

This is the first time I have not used an agent the price difference is amazing and aviva proved to be the best all round thank you

I found Aviva very easy and quick and paying monthly with no interest you can't do better than that well done Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Monkeyhanger

Tyty gave this product an overall rating of 5 / 5

Excellent service

I have recently changed my car incurance over to Aviva and so far it has been exceptionally efficient. The quote i recieved was second to none and once i had paid paid my deposit i recieved all relevant emails and paperwork soon after. I would definitely recommend Aviva to friends and family.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tyty

Targetman gave this product an overall rating of 5 / 5

Customer Experience

This review is written in connection with the purchase of a vehicle insurance policy. The quotation was obtained online and I found it very easy to negotiate through the questions to obtain the quote. I did have to contact the company over one question connected to the breakdown cover offered. Apart from that it was essentially a straight forward operation to obtain the required policy. One thing I found slightly strange was that Aviva did not ask for proof of my no claims discount until after I had taken out the policy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Targetman

Louise gave this product an overall rating of 5 / 5

Great cover at a great price!

Car Insurance Policy Great cover at a great price!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Louise

Hilly gave this product an overall rating of 5 / 5

VERY COMPETITIVE.

GREAT CUSTOMER SERVICE AND A VERY COMPETITIVE PRICE.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Hilly

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