Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3450 customer reviews

Rating breakdown

3450 reviews

  • 5 stars awarded by 1750 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3450 customer reviews

cathayb gave this product an overall rating of 5 / 5

excellant service

Quick efficent service.met all our requirements.Done by telephone and internet with no problems at all.very good cost

I would recommend Aviva to a friend

By:
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

cathayb

LordLucan gave this product an overall rating of 5 / 5

LordLucan

Motor cover to fit the bill and a good price too! All aspects were easy to follow and pleasantly surprised at instalment free payments. Good value and reliable.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

LordLucan

DuneBuggy gave this product an overall rating of 4 / 5

Good deal

Best offer. Easy to use website. Good for multi car.

I would recommend Aviva to a friend

By:

DuneBuggy

Mull gave this product an overall rating of 5 / 5

Great choice

Hi it was a little bit more than the other quote but the cover was much better hi I was a little bit dearer than the others but the cover I got there

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mull

Blondie gave this product an overall rating of 5 / 5

Car insurance

A good comprehensive reasonably priced car policy from a good presented web site. Not the cheapest quote but good value with ability to pay monthly at no charge. Site and paperwork first class.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Blondie

Attiii gave this product an overall rating of 4 / 5

Very good

Hi I’m very happy with aviva I naver seem insurance company like that they are very good specially I like the way our paying system love it no interest system this why I love it price is little bit high buh other things is very good

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
1 / 5

Attiii

BANDY gave this product an overall rating of 5 / 5

Good Communication

Car Insurance I was able to get a reasonable reduction from my previous company

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

BANDY

jaydee gave this product an overall rating of 5 / 5

Car insurance

Very easy website and good price. Gives me the cover I require.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5

jaydee

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