Overall rating
This product has been awarded an overall rating of from 3025 customer reviews
Rating breakdown
3025 reviews
- 5 stars awarded by 1444 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 69 reviewers
- 2 stars awarded by 41 reviewers
- 1 stars awarded by 76 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Eddy gave this product an overall rating of
Very good service on initial purchase of policy
07/10/2019
I purchased multicar insurance which was much more competitive than my previous insurance company. The telephone manner and willingness to help was excellent
I would recommend Aviva to a friend
- By:
- Eddy
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Eddy
Phileas gave this product an overall rating of
Very efficient and helpful
07/10/2019
Fully comprehensive car insurance for a change of car
I would recommend Aviva to a friend
- By:
- Phileas
- Gender:
- Male
- Age:
- 65 or over
Phileas
Catherine gave this product an overall rating of
Great customer service
06/10/2019
Aviva staff were helpful understanding and patient with my questions. Insurance quote offered the best value with back up for all my driving needs. Thank you Aviva
I would recommend Aviva to a friend
- By:
- Catherine
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Catherine
Akhtar gave this product an overall rating of
The best ever online experience to buy motor insurance.
06/10/2019
I bought the peace of mind from AVIVA. It’s too simple on their own website instead of others
I would recommend Aviva to a friend
- By:
- Akhtar
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Akhtar
adda gave this product an overall rating of
Good pricing
06/10/2019
No interest charges, 12 month equal payments. Very good pricing.
I would recommend Aviva to a friend
- By:
- adda
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
adda
David gave this product an overall rating of
So Far , So Good
06/10/2019
Car Insurance, due to start 08.10.19 however a payment was taken 25.09.19 and I am still awaiting my documents, hard copies
- By:
- David
- Gender:
- Male
- Age:
- 65 or over
- Ease of purchase
- 1 / 5
David
Mags gave this product an overall rating of
Easy and clear transaction
06/10/2019
I purchased car insurance.. Very competitive . Cost less than current provider with more benefits
I would recommend Aviva to a friend
- By:
- Mags
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mags
Cotto gave this product an overall rating of
Happy bloke
06/10/2019
Got a great price from them it was even worthwhile cancelling another policy that I had just taken out and paying the administration fee so was very pleased with Aviva so would recommend them to friends and family to have a look at
I would recommend Aviva to a friend
- By:
- Cotto
- Gender:
- Male
- Age:
- 65 or over
Cotto