Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

Bumble gave this product an overall rating of 5 / 5

Whole transaction completed quickly and simply

Competive quote Completed by simple questionnaire I think that the policy is geared to my individual needs When I spoke to a representative he was very friendly and helpful

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bumble

Paula gave this product an overall rating of 5 / 5

Great price and ability to pay monthly at no cost

Was able to reduce the price for our 2 cars from Standard Aviva policy, with all the features and more at a lower price and ability to pay monthly.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Paula

Spoon gave this product an overall rating of 5 / 5

Easy to follow site

Changed my car insurance to Aviva. Site was easy to use and follow. I am actually paying very slightly more but getting so much more for the money so we’ll worth it and I can pay monthly.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Spoon

chippy gave this product an overall rating of 4 / 5

first class service all round................

AVIVA PLUS CAR INSURANCE IS A MOST HELPFULL WAY OF TAKING OUT INSURANCE IT WILL CATCH ON IN THIS DAY AND AGE...….

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
1 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

chippy

Alan gave this product an overall rating of 3 / 5

car insurance

I change my car insurance to here,told by my father it would be better,would keep going up on cost,I'm paying a bit more at the minute on all things total price,pay out more on windows, excess,

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
1 / 5
Value for money
2 / 5
Customer experience
2 / 5
Ease of purchase
2 / 5

Alan

Roddy gave this product an overall rating of 5 / 5

Satisfaction

The whole process of getting of my car insured was SLICK AND QUICK An exercise many of your opponents Can’t match WELL DONE

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Roddy

Chrisps gave this product an overall rating of 5 / 5

Excellent prices

I'm so pleased to be insured by Avivaplus for both my cars at a great deal where other companies wanted to charge more.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Chrisps

Deon gave this product an overall rating of 5 / 5

Great service

The gentleman assisting me were extremely professional and understanding and made me feel at ease

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Deon

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