Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

NotBoris gave this product an overall rating of 5 / 5

Good value for money

I bought car insurance. Had been insured by the same company for many years but I thought the premiums were getting far too high. Decided to shop around. Liked Aviva because it was easy to do online(I'm a silver surfer) and easy to understand, and not least of all because it saved me money. Also easy to get in touch with on the phone.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

NotBoris

Satisfiedcustomer gave this product an overall rating of 5 / 5

Excellent customer service and and so helpful. Being able to do this online and the speed that my claim was processed was excellent

Car insurance - This was a very good deal as we were able to combine mine and my husbands car on one policy

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Satisfiedcustomer

Phil gave this product an overall rating of 5 / 5

Quick and easy to get a quote. Very competitive cost and excellent communication. Overall a very pleasant experience.

A good experience from start to finish. Very pleased. We

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Phil

Dood gave this product an overall rating of 4 / 5

Customer service representative very helpful

I changed my car policy to Aviva plus, the customer services representative was extremely helpful and it was all completed in a quick and efficient manner. The only downside is I still can’t see my policy on my Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hi, I'm glad to hear it was a quick and easy process for you when you spoke to our customer services. It's a shame you can't see your policy on MyAviva yet but we're happy to have a look - I've popped you an email to check and help get you access.

Yannis, Aviva Web Team

Dood

Lizf gave this product an overall rating of 5 / 5

I wish I'd discovered Aviva before

Everything was explained in detail to me when asked. I got the best policy for me without them having a hard sales tactic which I find with other companies.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lizf

Gbooth gave this product an overall rating of 5 / 5

Amazing thoroughly satisfied

Never experienced better car insurance, competitive prices, exceptional customer service.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
1 / 5

Gbooth

Chico gave this product an overall rating of 1 / 5

Very poor customer service

We were very happy with the product ,we asked for a paper copy to be sent twice ,but we haven’t received it,tried to see it online but it won’t let us in ,so we can’t what our policy covers ,I spoke customer services,and resent the policy to me but we still can’t see our cover .

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
1 / 5
Value for money
5 / 5
Customer experience
1 / 5
Ease of purchase
5 / 5

Hi Chico, I'm sorry to hear of the difficulty you've had, please accept my apologies for any inconvenience caused as it is not the service we aim for. I have sent you a copy of your documents by post as requested to sort this for you, they'll be with you in 10 working days. I've also sent a copy by email in the interim and contacted you to help sort out online access. I hope we will be able to restore your faith so you can benefit from the full range of services we offer.

Yannis, Aviva Web Team

Chico

Jhaugh87 gave this product an overall rating of 5 / 5

Good value for money

I purchased the aviva plus with the regular comprehensive cover, however added the couresty car and motor legal to the insurance too and it was still over 20 cheaper a month compared to what my previous insurer quoted me to renew. So far I'm very impressed with the company and the website and app are both easy and straight forward to use. Hopefully I won't need to make a claim but I feel reassured that I hopefully won't have issues if I need to.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Jhaugh87

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