Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

gandalf gave this product an overall rating of 5 / 5

Good service

Bought online car insurance. No problems with anything very good contact and information provided. Tried 4 separate phone calls to get my proof of no claims from previous insurer -- Aviva customer service made one call and got it sorted.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

gandalf

Daley gave this product an overall rating of 4 / 5

Great product and service

I paid a little more than my renewal price but the plus membership has so many add ins that it’s the ideal package

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
2 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Daley

colpip gave this product an overall rating of 5 / 5

car insurance

Have found this company to be most helpful, in dealing with my new car insurance. The site is easy to use, and assistance over the phone first rate, would recommend them for curtsy help, and general knowledge of their policies.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

colpip

Robbie gave this product an overall rating of 5 / 5

Insurance Renewal

Very easy to renew my insurance for another year on improved terms.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Robbie

Khani gave this product an overall rating of 5 / 5

Service wise very nice

Very very reasonable price,and very good service,all over perfect

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Khani

LouLou gave this product an overall rating of 5 / 5

Great service and the site was trouble free.

I have house and home insurance with Aviva already and have always found this good value for money. I decided to go for car insurance this year as my last provider was very expensive and had gone up in price again!! I was delighted with the quote and happy to have all my insurances car and home with Aviva. I have recommended Aviva to friends and family too.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LouLou

Weebob gave this product an overall rating of 5 / 5

Great customer service and very helpfully

New car insurance and i have been with u for a long time.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Weebob

MrsC gave this product an overall rating of 4 / 5

Motor claim

The overall claims process was good. Submitting the claim was simple and I received a response the following day which was great. Unfortunately following this, there were delays due to Aviva staff not prioritising emails. This caused a delay in me receiving my payout. I understand that it is busy but if you can complete a claim online and receive a response via email, I don’t think it’s unreasonable to expect to be able to continue corresponding via email. For people who work Monday to Friday, 9-5, the same hours that Aviva claims line is open, it is much easier to correspond via email. I am unable to make a phone calls during my working day, especially when it’s not a likely to be a short phone call. So, my only feedback would be not to wait for Aviva to reply to your email and make a phone call instead to avoid a delay in your claim being concluded.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Ease of claims process
4 / 5
Speed of resolution
3 / 5
Customer experience
4 / 5
Fairness
5 / 5

MrsC

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