Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

superagent gave this product an overall rating of 5 / 5

great customer car

early days but so far all my enquiries have been dealt with politely, efficient, and with ease. Long may that continue

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

superagent

GentlemanChiefStoker gave this product an overall rating of 4 / 5

Helpful and sound assistance

I purchased both House and Car Insurance as a package of the Aviva Plus. I found the staff very helpful with their guidance. Both policies originally commenced on different months of the year. Now both are together which makes life easier. Even more so by easy monthly payments.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

GentlemanChiefStoker

Sooty45 gave this product an overall rating of 5 / 5

Easy to buy online Car Insurance

Found the whole experience, from getting a quote to buying a policy, very simple to do online. Value for money Car Insurance, with many extras on other policies included as standard with Aviva's Premier cover.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sooty45

Jord gave this product an overall rating of 5 / 5

Great all round

Cheap good value for money the customer service team are friendly very helpful they even have a handy call back option to save you waiting on hold great company all round help you though anything needed

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jord

DeanM gave this product an overall rating of 5 / 5

Excellent!

I would highly recommend Aviva. They make things simple and straightforward. I now have two policies with them, including a recent car insurance policy. Their online quote tool was very easy to use and when I called, after taking the policy to query something, they were quick to answer, professional and friendly. Thank you!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DeanM

Tam0Shanter gave this product an overall rating of 5 / 5

making the right choice

Have I made the right choice? ……. perhaps only time will tell. In the meantime I am fully covered having selected what appears to be an excellent comprehensive motor insurance policy at a very reasonable price. Paying monthly at no extra cost is an additional and welcome feature. I have been claim free for over thirty years and it was about time that an insurance company recognised this fact ...... thank you Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Tam0Shanter

WISAM gave this product an overall rating of 3 / 5

Why am I being prompted to review a product I haven't used yet?

Competitive price for my car insurance, from a well-known big company. Still not active, and I haven't had to contact Aviva beyond the telephone conversation when I signed up. The real test and better review will be when/if a claim is made and how Aviva handle it for myself as a customer... as well as when a renewal quote is given nearer the end of the premium paid for. Always paid my annual car insurance cost at the outset in one payment, but this policy insists on monthly DD payments. The chap I spoke to when signing up to this policy was clear and professional. I think it's silly to ask a customer to review a product before its even active or without being used per se.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

WISAM

Phil gave this product an overall rating of 5 / 5

Quick and easy

Brought my car insurance online. So easy to use, just fill in your details and choose what level of insurance you want, either pay in full or pay monthly for no extra cost. That's how quick and easy it was.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Phil

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