Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

George gave this product an overall rating of 5 / 5

Helpful chat advisers and user friendly site

Car Insurance. Very reasonable and a good choice of options

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

George

LizzyH gave this product an overall rating of 5 / 5

Excellent Price and Cover

I recently bought fully comprehensive motor insurance including legal and no-claims protection. After a lot of research I chose Aviva because they provided exactly the protection I wanted for the best price. The process was simple and easy to complete. I will need to wait until renewal next year to see if they continue to provide the best service and deal.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LizzyH

Rick gave this product an overall rating of 5 / 5

They go the extra mile

Being a shareholder for a number of years I am always keen to support my investments and also get an insight in to how the business is run. I have a number of policies with them but not motor insurance. I gave them the opportunity to quote for 2 cars and they were significantly more competitive. In addition they offered their premium service at an acceptable price. Well worth contacting.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rick

Marshal gave this product an overall rating of 5 / 5

Great service

Good friendly staff. Website easy to understand and find way around. Added bonus live chat if you need clarification on anything. Very competative rates and cover for me was exceptional. Things standard others add excesses I.e. windscreen cover no excess. Documents can be sent on line saving paper ones. Can then print off what you want. All in all great experience

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Marshal

Daytrain gave this product an overall rating of 4 / 5

Easy and useful

I brought a Policy so my wife and I have a joint policy for both our cars, I found this really useful and excellent service. Was getting slightly frustrated at some of the questions but overall a very good rating from me.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Daytrain

riolo gave this product an overall rating of 5 / 5

Very competitive price and flexible cover

I shopped around for quotes to renew my car insurance and Aviva came out by far the most competitive. I addition, I was able to select a flexible annual mileage estimate (of over 14,000 miles), rather than being pinned down to a specific maximum.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

riolo

Court gave this product an overall rating of 5 / 5

Absolutely great customer service

I have bought car insurance and honestly anything I’ve needed help with they have helped me so much and great customer service very polite team of people

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
1 / 5

Court

Deckers gave this product an overall rating of 5 / 5

Good correspondence,

Good feedback,had to ring a few times but overall good service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Deckers

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