Overall rating
This product has been awarded an overall rating of from 2742 customer reviews
Rating breakdown
2742 reviews
- 5 stars awarded by 1216 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 74 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Technophobe gave this product an overall rating of
Great Price Car Insurance
29/10/2019
I purchased car insurance online and was very impressed with both the price and how easy it was to complete the questions.
I would recommend Aviva to a friend
- By:
- Technophobe
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Technophobe
Aesop gave this product an overall rating of
Customer service would be good if I could please have a reply!!
29/10/2019
Still awaiting a reply to 2 emails in respect of No Claims Discount
- By:
- Aesop
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 3 / 5
Please accept my apologies for the delays in responding to your emails. I can confirm I have located your policy and sent you an email, we hope to swiftly resolve your concerns. Thanks for taking the time to provide us with your feedback.
Mike, Aviva Online Team
Aesop
AndyB gave this product an overall rating of
Good Value
28/10/2019
I renewed my car insurance as I have purchased another car. Once again Aviva beat all the competitors on price and the whole thing was arranged and completed with just a few TICKS.
I would recommend Aviva to a friend
- By:
- AndyB
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
AndyB
Pioneer4 gave this product an overall rating of
A good service with a competitive price from a respected company.
28/10/2019
Car insurance purchased at a competitive price from a reputable company. Service was exemplary from beginning to end of the transaction.
I would recommend Aviva to a friend
- By:
- Pioneer4
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Pioneer4
Jonno gave this product an overall rating of
Worth checking
28/10/2019
It’s too easy relying on comparison sites so I tried Aviva which isn’t on them. Didn’t take as long as I thought it would to enter my details and get a quote, and saved myself a considerable amount in the process. Glad I checked them out.
I would recommend Aviva to a friend
- By:
- Jonno
- Gender:
- Male
- Age:
- 55 to 64
Jonno
Geoff gave this product an overall rating of
The Staff was absolutely awesome.I had my new car insured in a few minutes,it’s the cheapest on the market,and of cause the best*****
27/10/2019
I bought my car insurance with Aviva,absolutely the best.I am very happy I choose Aviva,and I will make sure that my family and friends will use this insurance.
I would recommend Aviva to a friend
- By:
- Geoff
- Gender:
- Male
- Age:
- 65 or over
Geoff
Happyshopper gave this product an overall rating of
Value for money
27/10/2019
Thought that the policy was very good value for money, the person I spoke to was very helpful and friendly, explained everything well and couldn't be more helpful with letting me the different opinions available. Love the fact that you get to pick the choice of music you listen to while on hold. All in all a very good experience and am happy to recommend aviva to anyone looking for insurance
I would recommend Aviva to a friend
- By:
- Happyshopper
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Happyshopper
Sidney gave this product an overall rating of
Great customer service great price. Very efficient. Completely satisfied
27/10/2019
Bought van insurance at a great price. Very competitive compared to other companies
I would recommend Aviva to a friend
- By:
- Sidney
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Sidney