Overall rating
This product has been awarded an overall rating of from 3025 customer reviews
Rating breakdown
3025 reviews
- 5 stars awarded by 1444 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 69 reviewers
- 2 stars awarded by 41 reviewers
- 1 stars awarded by 76 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Roller5 gave this product an overall rating of
Very good customer service
22/09/2019
Car insurance very helpful and understanding service very very pleasant to talk to.
I would recommend Aviva to a friend
- By:
- Roller5
- Gender:
- Female
- Age:
- 65 or over
Roller5
Randy gave this product an overall rating of
Car Insurance
22/09/2019
Very few questions asked. Quick quotes given and I was delighted with the outcome. Would recommend aviva plus to friends as well. 100 percent satisfaction.
I would recommend Aviva to a friend
- By:
- Randy
- Gender:
- Male
- Age:
- 65 or over
Randy
Dactare gave this product an overall rating of
Easy and simple transaction
22/09/2019
I looked at Aviva insurance as I already had an account with Aviva. My Car and Home insurances were due and I had received renewal notices. As usual the premiums had soared. With Aviva I had both premiums (for the same level of cover) for a combined rate of less than my car insurance alone. Win win.
I would recommend Aviva to a friend
- By:
- Dactare
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Dactare
CatOllie gave this product an overall rating of
Random feedback
22/09/2019
Easy purchase. Never been asked letters with no claims. ( which is very strange).lets see how it goes
I would recommend Aviva to a friend
- By:
- CatOllie
- Gender:
- Female
- Age:
- 35 to 44
CatOllie
Barney gave this product an overall rating of
Great customer service
21/09/2019
Bought cc ar insurance the website. Was easy quick and straight forward to fill in
I would recommend Aviva to a friend
- By:
- Barney
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Barney
Shug gave this product an overall rating of
Simple to understand.
21/09/2019
Car Insurance. My Aviva is so simple to use. Interest free monthly payments.
I would recommend Aviva to a friend
- By:
- Shug
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Shug
Dave22 gave this product an overall rating of
Good online system, renewal price guarantee did it for me.
21/09/2019
Already have another car insured by Aviva and also hold an investment bond with them. I consider Aviva to be a very solid company.
I would recommend Aviva to a friend
- By:
- Dave22
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Dave22
daipop gave this product an overall rating of
Easy cover
20/09/2019
Questionnaire easy to complete & fast quote received of good value
I would recommend Aviva to a friend
- By:
- daipop
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
daipop