Overall rating
This product has been awarded an overall rating of from 2742 customer reviews
Rating breakdown
2742 reviews
- 5 stars awarded by 1216 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 74 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
EunH gave this product an overall rating of
Car Insurance
27/10/2019
For someone like me who is hard of hearing, Aviva’s online system is a big help when I struggle to hear on the phone line, and at a very good price too.
I would recommend Aviva to a friend
- By:
- EunH
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
EunH
Bobbins gave this product an overall rating of
Car insurance at a good price
26/10/2019
I bought car insurance for my 19 plate be I was Very pleased with the price I tried a few others on line but Aviva beat them all Policy covers all I wanted Thanks Aviva plus
I would recommend Aviva to a friend
- By:
- Bobbins
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bobbins
Blob gave this product an overall rating of
Blob
26/10/2019
The right cost for the car and I got the right deal I got what said in the price I could afford
I would recommend Aviva to a friend
- By:
- Blob
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Blob
Mark7711 gave this product an overall rating of
Excellent
26/10/2019
Very happy to be back with Aviva there quote beat all of the comparison sites and I always pay my insurance yearly but as they offer the option to pay monthly with out interest charges I have also taken advantage of that. Thank You Aviva
I would recommend Aviva to a friend
- By:
- Mark7711
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mark7711
Step557 gave this product an overall rating of
Car insurance
24/10/2019
Bought car insurance after having a range of quotations from other insurers. Aviva offered the best value in terms of price and overall benefits package.
I would recommend Aviva to a friend
- By:
- Step557
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Step557
Noddy gave this product an overall rating of
Fair price
24/10/2019
I had a fair price for my car insurance . Great value for money . Staff on the end of the phone were really helpful.
I would recommend Aviva to a friend
- By:
- Noddy
- Gender:
- Female
- Age:
- 45 to 54
Noddy
Nonickname gave this product an overall rating of
First Class Service !".
23/10/2019
Got a very good deal with Aviva for Car Insurance . The Agent Who gave Us the quote was most helpful and polite , so We therefor got Our Car Insured with there and then!".
I would recommend Aviva to a friend
- By:
- Nonickname
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Nonickname
Caro gave this product an overall rating of
Car Insurance
23/10/2019
Brilliant customer service. Easy to swop car Insurance to Aviva. It was great not talking to a machine and even better talking to a person who knew what he was talking about rather than someone reading only from a script . Thank you very much.
I would recommend Aviva to a friend
- By:
- Caro
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Caro