Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3025 customer reviews

Gazza gave this product an overall rating of 5 / 5

great service and easy to change over

I all ready have my my home and buildings contents plus pension with Aviva and they have always been great . I had car insurance as well a year ago but on renewal it was a ridiculous price so i went elsewhere ,this year it was the best price around so I naturally went back . as a suggestion when i renew my insurance in the future it would be advantageous f money on to keep the premiums more competitive so i will stay again , I never understand why adding a ridiculous amount on will keep me with Aviva , apart from that when the price is right they are an excellent company to use .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gazza

Nink gave this product an overall rating of 5 / 5

Quick and cheap

Best price out of all insurers and very easy to deal with

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nink

HonestJohn gave this product an overall rating of 2 / 5

Very competitive multicar motor insurance but it requires hard work to achieve. Expect some disappointments with the process.

Aviva premiums are competitive but its hard work & you'll earn your discount. The quotation web pages are far from easy to complete & badly designed particularly when one wants to carefully check information entered. Once one gets ones quotation & wishes to proceed - this isn't easy either & may require a conversation with the less than helpful telephone team - best if you try & struggle online. Once one completes the purchase of the insurance - things get worse - not better. The website gives the impression that one can 1) upload proof of no claims (NCD) -Nope! "Unfortunately we have encountered a technical problem"; 2) Review policy details & Download insurance documents -Nope! "Unfortunately we have encountered a technical problem"; 3) Live chat to resolve issues -Nope! "Unfortunately our Live Chat team are currently unavailable"; 4) As far as sending your NCD-proof to NCDVALD@Aviva.com are concerned one might encounter difficulties as they appear to be somewhat uncommunicative.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
2 / 5
Value for money
5 / 5
Customer experience
1 / 5
Ease of purchase
2 / 5

HonestJohn

HappyCustomer gave this product an overall rating of 4 / 5

Always best to talk to get clarity

I purchased car insurance from Aviva as even though it was not the lowest price I found ,it seemed reasonably priced and did not ask too many questions. The online form was the easiest to fill of any car insurance form.The customer services team when calling were also very helpful. Please keep it up Aviva. I also love the new advert.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

HappyCustomer

Barfly gave this product an overall rating of 4 / 5

Easy to use app

Transferred car insurance thro the Aviva app easy to use very competitive pricing and a one off discount thro app

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Barfly

Loozy gave this product an overall rating of 5 / 5

Great Customer Service

Car insurance:- Brilliant service, quote and policy was done online all in half an hour max and very reasonable priced. I will be using Aviva again for other services.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54

Loozy

eszu1979 gave this product an overall rating of 5 / 5

value

Good value for money, easy to use and navigate portal. Only downsize is a lack of cover if going for a trip abroad.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

eszu1979

Brian gave this product an overall rating of 5 / 5

Excellent value

Excellent value car insurance very pleased with how easy it was sorted online

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Brian

Back to top