Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

AdamQ gave this product an overall rating of 5 / 5

Great Service

I purchased car insurance and it was straight forward, easy and catered to my needs. It was much cheaper than other quotes I received and provided similar if not better cover.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

AdamQ

McDag gave this product an overall rating of 5 / 5

Service

I have purchased both home and car insurance and the process has been easy, reasonably inexpensive and staff have been very helpful

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

McDag

Pedro gave this product an overall rating of 5 / 5

Dead easy to follow site. Went thru Compare the Market,got a quote,then went direct for a cheaper price.

Motor insurance. It was dead easy-even for an old gimmer like me.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pedro

Lion gave this product an overall rating of 5 / 5

Great service for the right price!

Would definitely recommend, as great customer services and reliable prices.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
1 / 5

Lion

Valerie gave this product an overall rating of 4 / 5

Good service

Pleased with the service I received from your company. Your adviser was very helpful and politely mannered.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Valerie

ChrisK gave this product an overall rating of 4 / 5

Another year another car transfered to AVIVA

Very competive rates this time for New Merc new price less than 2 other brands so another win for Aviva keep up the good work. Thanks

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ChrisK

Chidex gave this product an overall rating of 5 / 5

Great value

The customer service i received was quite commendable and the staff are of course friendly. The product i got was also good and i am very happy with the purchase. Thanks

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Chidex

Busymum gave this product an overall rating of 5 / 5

Quick to set up

Needed to get car insurance on my new car was very quick and easy to set up and got a good price

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Busymum

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