Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

llamedos gave this product an overall rating of 4 / 5

got what i wanted

I renewed my car insurance tried on line but wasn't satisfied so rang up and got more satisfaction they were very helpful got a good deal very pleased.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

llamedos

JayCee gave this product an overall rating of 5 / 5

JayCee

Wanted a car insurance to include my daughter as a provisional driver , checked the usual comparison websites and the Companies not on the comparison sites , as wanted to pay monthly, Aviva had the edge on others and trust in the Aviva product,having used Aviva for other insurance services , minor investment and portfolio services.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JayCee

Dani gave this product an overall rating of 4 / 5

Good company

fast, efficient and hassle-free service. satisfied with the work

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dani

Paulo gave this product an overall rating of 5 / 5

Value for money

Ease of use on website, value for money, app was easy to download and work with

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Paulo

Dave gave this product an overall rating of 4 / 5

Car insurance

Car insurance ,all very easy to complete ,then followed by demand for payment of an outstanding 1p which was removed and an apology sent ,however the consultant was very helpful

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5

Dave

kteelanah gave this product an overall rating of 4 / 5

Customer feedback

Aviva dealt with my query almost immediately and it was cheaper than my previous insurance. I am pleased with their deal

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

kteelanah

Matt gave this product an overall rating of 5 / 5

Online

Good motor deal done it online really happy with the service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Matt

Bobb gave this product an overall rating of 5 / 5

Brilliant!!

Looked for prices online and was the best and covered everything I needed!! Been easy to change when I realised I had forgotten something

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bobb

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