Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Blackmamba gave this product an overall rating of 5 / 5

Excellent service

I have taken out car insurance for this coming year, what a refreshing change, the application proses was wonderfully easy. When speaking to customer service, they could not have been anymore helpful, I would certainly recommend Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Blackmamba

Zanderme gave this product an overall rating of 5 / 5

Easy process

Very easy process to complete and fast completion time

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Zanderme

Curly gave this product an overall rating of 5 / 5

Bipper

Very competitive price, in fact half what the most expensive quote was. Friendly and helpful assistant. Would recommend this company

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Curly

alanofbristol gave this product an overall rating of 5 / 5

Good value car insurance

We bought AvivaPlus Premium car insurance for our BMW convertible, the price was right and the 'Premium' option gave us all the extras we wanted (and some more). Very pleased.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

alanofbristol

retired gave this product an overall rating of 5 / 5

Car insurance

We bought car insurance from Aviva this year as we found our renewal from our existing company had increased alot for no reason so decided to get quotes from new companies and we found that your prices were much better for the same cover. The lady we dealt with was extremely helpful and informative. Thankyou.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

retired

Keels27 gave this product an overall rating of 4 / 5

Easy to arrange, great price!

Your email invited me to try your online quote system to renew my car insurance, I was so busy and had already had a renewal quote from my existing insurer which was outrageous, and the best quote I had from a comparison website wasn’t bowling me over so I decided to have a quick look at your quotation system - wow - so quick and easy and a really good price with all options easily laid out and clear. Debit card payments taken each month at no extra cost and a reputable company handling my cover - would not hesitate to recommend. Well done Aviva , I’m very impressed.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Keels27

Allypally gave this product an overall rating of 5 / 5

Simple and easy to apply for

I bought car insurance and it was so easy to apply for well satisfied

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Allypally

Raggi gave this product an overall rating of 5 / 5

Quick and easy to complete. Helpful advise throughout, Pleased with overall results. Thankyou

Car insurance better value than previous insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Raggi

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