Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3000 customer reviews

Rating breakdown

3000 reviews

  • 5 stars awarded by 1423 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 40 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3000 customer reviews

Shep gave this product an overall rating of 5 / 5

Value for money and great customer service

Car insurance for two cars. Very easy process, with significant savings on renewal quote from previous insurer. The process was simple and easily the best on line purchase site I have dealt with

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Shep

IANL gave this product an overall rating of 4 / 5

EXCELENT CUSTOMER SERVICE

ALL QUESTIONS ANSWERED QUICKLY AND COURTEOUSLY ONLINE QUOTES NOT SO EFFICIENT BUT PERSONAL CONTACT EXCELLENT

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

IANL

jakewiltshire01 gave this product an overall rating of 5 / 5

Quick and straightforward

Car insurance. Cheaper and better t@c than previous provider who i was with for many years.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

jakewiltshire01

Sam211 gave this product an overall rating of 5 / 5

Outstanding service.

I changed my car insurance with Aviva within the year and the change could not have been easier, and I got a great deal. Every time I have contacted Aviva my enquiery has been dealt with efficiently and in a very professional manner. In my experience in terms of value and customer service, Aviva are ahead of other insurance companies by a long way.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sam211

Sh3l7on gave this product an overall rating of 5 / 5

Great package

Easy, effortless and fast to get quotes. Great insurance packages, fast response in customer service relations. Overall 10 out of 10

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sh3l7on

Joker1210 gave this product an overall rating of 4 / 5

Happy so far

Purchased van insurance recently as my current insurer increased price drastically. Aviva were very competitive and buying process was quick and easy and had everything I needed.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Joker1210

TAG56 gave this product an overall rating of 5 / 5

1ST Class service from start to finish w

We have always renewed our car insurance for over 10 years with a certain Bulldog but having bought other products off Aviva and been completely happy with how they handled those we decided to look at their car insurance only WISH we had done it a lot earlier. Aviva were not only cheaper for exactly the same cover but filling in the forms on line were an absolute doddle no long winded questions etc and speaking to their representatives on the phone to clarify a query was a pleasure no getting put on hold listening to some awful music over and over. Would I recommend Aviva in a heartbeat in fact family members have now also switched from their respective insurance providers to Aviva. Keep doing what your doing Aviva alls good.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

TAG56

tricia gave this product an overall rating of 5 / 5

good positive responce from service friendly and helpful

always share my experiences with family and friends especially when they are good value from a well known company.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

tricia

Back to top