Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

Frank gave this product an overall rating of 5 / 5

Great telephone experience

I purchased car insurance, which was really easy to do and was made easier by the people i spoke to

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Frank

jjcc gave this product an overall rating of 5 / 5

Good choice

I bought comprehensive insurance for my car. I chose aviva because it gave me a good coverage of what I actually needed and at a good price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

jjcc

Gorby gave this product an overall rating of 1 / 5

Good customer service but the price was unreal day light robbery 1400 pound a year for third party l have drove for over 25 years value of car 3 k

Am over 59 years old got insurance was over 1400 pound and it’s only third party , the women was lovely on the phone I think it’s day light robbery the cars only worth 3 half grand , I only drive the car 1 week out the month seriesly thinking of just renting a car , I think everyone should hire cars that way you always get a good car they cover insurance so u don’t need that plus you don’t need tax and don’t have to mot ,it also if it needs work done the rental come do that , only thing Is you don’t own it , but If you work it out cost wise u will save Money u don’t have to buy a car so hire a car cause the insurance prices at AViiva are so expensive

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
5 / 5
Ease of purchase
1 / 5

Hi Gorby, I'm sorry to read your review today. A number of rating factors go into calculating our premiums, which are often out of your direct control as a driver. We absolutely appreciate your driving experience and that the value of the car is low, but hundreds more rating factors go into it to do with the world around us (e.g. cost and rate of claims in your area). You can see more about how we price our insurance here: https://www.aviva.co.uk/car-insurance/your-car-price-explained/ Thank you still for having insured with us and I hope we can give you a premium in future that's more to your liking.

Yannis, Aviva Web Team

Gorby

Bbop gave this product an overall rating of 5 / 5

New customers

I brought car insurance and I was very pleased with the price and what I got covered for the price I will definitely recommend this company to freinds

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Bbop

Eddie gave this product an overall rating of 5 / 5

Quick process, fantasticoooo !!

I couldn't believe how easy it was to arrange my car Insurance with Aviva, I had to provide my licence number and they gave me a discount, but I didn't have to go through all the inconvenience of messing around to send copies of both sides of my drivers licence or dvla code. I dont mind ofcourse, but was pleased that Aviva knew I'm a genuine customer. Maybe because my work pension is with them A+++++

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Eddie

Bighead0306 gave this product an overall rating of 4 / 5

Very positive experience

I recently purchased my car insurance with Aviva. The overall experience of registering with aviva was brilliant however the website is not very clear to locate the documents for the car insurance. However after using the online chat function I was successfully able to find this information. I also would appreciate it if a hard copy of these documents was sent in the post for future reference.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Thanks for insuring with us and it's good to hear the registration was straightforward. It's a shame you didn't find this to be the case for our online service but I'm glad to hear our Live Chat service was able to help out. We can send out paper documents free of charge at any time on request, and you can also configure your preferences to have more documents by post in your online documents for any changes and communication to you in general. Thanks again for insuring with us and your very positive review.

Yannis, Aviva Web Team

Bighead0306

Monkeyhanger gave this product an overall rating of 5 / 5

This is the first time I have not used an agent the price difference is amazing and aviva proved to be the best all round thank you

I found Aviva very easy and quick and paying monthly with no interest you can't do better than that well done Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Monkeyhanger

Tyty gave this product an overall rating of 5 / 5

Excellent service

I have recently changed my car incurance over to Aviva and so far it has been exceptionally efficient. The quote i recieved was second to none and once i had paid paid my deposit i recieved all relevant emails and paperwork soon after. I would definitely recommend Aviva to friends and family.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tyty

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