Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1747 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Sth1 gave this product an overall rating of 5 / 5

Super easy

Car insurance, easy to apply and set up. Up and running within 10 mins.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sth1

BobsMustang gave this product an overall rating of 5 / 5

Great customer service

fast prompt qoutes and exceellent staff dealt with policy efficiently

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BobsMustang

Benny gave this product an overall rating of 5 / 5

First class

I have purchased house and contents insurance from Aviva also car insurance and I am happy with the service I received

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Benny

Bombom gave this product an overall rating of 5 / 5

Everything was dealt with , and no hassle.

Good service, good price for car insurance, all round very satisfactory.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bombom

Richie74 gave this product an overall rating of 5 / 5

Great online service and options of cover

Great cover and very clear on levels of cover and additional optional extra cover. Liked option to pay monthly with no additional interest too!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Richie74

tone gave this product an overall rating of 5 / 5

good service bar none

On requesting cover, no difficult question, just general answers, very polite staff, would recommend any one to try aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

tone

Jack gave this product an overall rating of 5 / 5

Very helpful staff when I had a problem on the website.

Car Insurance, extremely good value as I was being charged much more from my last insurer.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Jack

Collisd gave this product an overall rating of 2 / 5

My Aviva platform problems - Policies Missing

Although I trust Aviva, and the quality and content of my policies I have with Aviva are good for me, the platform that is used for "My Aviva" continues to be an issue. I have had my pension investment wit h Aviva for many years, and this policy appears on the platform and can be managed on the platform. However I have also taken out Household Content and Motor Insurance with Aviva, and 4 months later I am still waiting for the policies to appear on My Aviva, this is despite numerous conversations with Customer Services, who continue to assure me they will be activated. This is extremely frustrating, and I am afraid detracts from what should be a first rate experience with Aviva. Large companies like Aviva want everything to be online, and that you can see and manage everything through their portals, well this is great but does not work if you do not add the policies to My Aviva portal !!!!! How many more times do I have to contact you to please correct this?????

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
3 / 5

Sorry to hear this Collisd, I have messaged the team to let them know you are still not able to see your other policies in your online account and have asked them to investigate this for you and get in touch once this is all sorted out for you,

John, Social Media Response Team

Collisd

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