Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2995 customer reviews

Rating breakdown

2995 reviews

  • 5 stars awarded by 1419 reviewers
  • 4 stars awarded by 317 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 40 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2995 customer reviews

tnt1 gave this product an overall rating of 3 / 5

complicated,£40 rise just to get policy 4 days early,was not happy early,due to new vehicle registration

got a quote,later got registration for new van,then i was able to ,change insurance from 6-9-19 to 2-9 19 and then told there would be a £40 increase,not happy

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
2 / 5
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Hello. I'm sorry to read your review & learn that you've been left feeling unhappy following your change of vehicle. If cover for the new vehicle starts earlier then you're having more days on cover until your policy renews next so this can have an impact on the premium quoted for you. In addition to that though I've seen that you also made some additions to the level of cover included in your policy so this has impacted the cost of the policy too. I've recorded your comments here accordingly so future improvements can be made but if you'd like to discuss this further then please don't hesitate to contact us. Many Thanks

Jen, Social Media Response Team

tnt1

Easytodoonline gave this product an overall rating of 5 / 5

Easytodoonline

Car insurance easy to do even for the older person

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Easytodoonline

DavyCrocket gave this product an overall rating of 5 / 5

Great price, easy monthly payment and easy application

Shopped around, this was a good deal, not particularly looking for monthly payments however at 0 percent seemed silly not too.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DavyCrocket

Liz11 gave this product an overall rating of 5 / 5

Great service

I have just got insurance and was really happy with the service I got . The people who I spoke to were really helpful.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Liz11

Chalky gave this product an overall rating of 5 / 5

Excellent

I have taken car and home/buildings all my dealings have been excellent. Plus I have accident cover which have had for several years.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Chalky

Wetwetwet gave this product an overall rating of 4 / 5

Call centre preferred

Call centre was quick and efficient. Online service ended up being very confusing especially on the last page of three columns of products. The the columns we're active allowing you to make choices but in the end were too slow at calculating choices and ended up creating 2 quotes one seemed to self generate and one abandoned because it was getting too confusing.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
2 / 5

Wetwetwet

Kaza gave this product an overall rating of 5 / 5

Great customer service

Car insurance Not to many questions Great value for money Great customer service

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kaza

Bowler gave this product an overall rating of 5 / 5

Easy Peasy

Able to obtain online quote quickly and without loads of questions. Competitive quote with added benefit of pay monthly, without interest.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bowler

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