Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3025 customer reviews

Mick gave this product an overall rating of 5 / 5

Was very easy to get cover and the price was good.

Car insurance, but will be looking at moving my house insurance when time comes

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mick

A customer gave this product an overall rating of 5 / 5

Efficient and very good competitive pricing

I bought 2 policies for my family's 2 cars. The documentation was not complicated and the prices are very good

I would recommend Aviva to a friend

Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Moonfleet gave this product an overall rating of 5 / 5

Excellent care and attention given to my special circumstances.

My husband died very recently and very suddenly therefore I needed to purchase Car Insurance in my own name. As I have always been named as 'Second driver' on my late husband's insurance I did not have any No Claims Bonus in my own right. I looked at numerous comparison website to purchase the insurance, but all of them ignore the fact that I had been driving for over 50 years, and they stacked the premiums up. It was only Aviva who, on the computer, asked me to telephone them to discuss a new policy. They said if I sent them documentation showing my late husband's N.C.B. and my name showing as second driver, they would see what could be arranged. Within a day or two I was offered a large percentage of the N.C.B. This reduce my Car Insurance Premium by a considerable amount compared to other insurance companies. I cannot thank the staff of Aviva enough for offering this N.C.B. and in such a kind and thoughtful manner.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Moonfleet

JR2019 gave this product an overall rating of 5 / 5

Best Deal on the Market

I needed to renew my car insurance so checked out all the online comparison sites and then Aviva & Direct Line. Aviva provided the best offer!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JR2019

Deano gave this product an overall rating of 5 / 5

Great package.

Just a short msg to say I was very grateful to Aviva for saving me a lot of money on changing over my car insurance. It was a weight off my mind, thoroughly professional service, thank you.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Deano

Andra gave this product an overall rating of 5 / 5

Fast process

Very cheap price and very very easy to purchase without soooo many questions and checks like other companies, without silly asking proves about car, myself and licence. Very happy with Aviva!!! Would highly recommend to anyone, unbeatable prices!!!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Andra

A customer gave this product an overall rating of 5 / 5

Good Customer service

My initial experience was awful at the call centre. The lady concerned spoke in such a broad scottish accent and spoke so fast I could barely understand her however three days later when I spoke to a lady at the Norwich office she was incredible.

I would recommend Aviva to a friend

Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

smokey66 gave this product an overall rating of 4 / 5

easy to navigate

I have 3 policies through Aviva. Private Medical : Car insurance : House insurance. I checked the comparison web sites to get a feel for the prices & values, although Aviva was not the cheapest it offered more benefits & lower excesses.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

smokey66

Back to top