Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

Allotment gave this product an overall rating of 5 / 5

Transaction completed in two stages by telephone - call handlers were excellent, both friendly and helpful

Aviva Plus Comprehensive car insurance policy. All details carefully explained and paperwork arrived as required.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Allotment

Eddy gave this product an overall rating of 4 / 5

Good customer service

I have been a customer of another car insurance group for many years. However this year their price got ridiculous. Because we have other investments with Aviva their car insurance for exactly the same thing was nearly half. So needless to say I am with Aviva now.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Eddy

Gift gave this product an overall rating of 5 / 5

Great flexibility.

Comprehensive motor vehicle insurance on a pay monthly stalments.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
2 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gift

Notused gave this product an overall rating of 5 / 5

Very good service

I have purchased car Insurance &I found the staff very helpful in dealing with my questions I felt the staff put at me at ease Very friendly and helpful I will be contacting them when my house insurance is due for renewal

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Notused

David gave this product an overall rating of 5 / 5

Insurance for ex-company car driver with no recent self earned no claims bonus.

Very pleased with Aviva help in securing car insurance on my new car purchased after retirement. I had 25 years claim free motoring using company cars and so had no NCD discount of my own. Aviva gave me a good introductory NCD which many other insurance companies would not even consider.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

David

Wilf gave this product an overall rating of 5 / 5

Great service

I saved £900 with Aviva and the the lady i spoke to was an absolute gem. I was amazed with the level of cover they gave me including fully comp on other vehicles. The service was fast and easy and with 0% interest if you choose to pay monthly i honestly could not ask for more. I will definitely renew my policy with Aviva next year.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Wilf

Cali gave this product an overall rating of 5 / 5

Customer service

So helpful. Easy to access. Clear consise forms and online help. And not forgetting great value car insurance

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Cali

Mmmmm gave this product an overall rating of 5 / 5

Effective service great human approach

Really efficient and effective whilst having a human rapport that enabled rapid identification of priorities. Refreshing to have such good service.

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mmmmm

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