Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Maz72 gave this product an overall rating of 5 / 5

It was very easy to take out car insurance online

I bought my car insurance with Aviva because they had a twenty per cent reduction and interest free if paying monthly. I also have life insurance with Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Maz72

Clarky gave this product an overall rating of 5 / 5

All done on line

Purchased 1years car insurance saving approximately 100 .00 pounds on my “auto renewal” quote from my previous insurer. Complete process was carried out “on line.”

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Clarky

haza gave this product an overall rating of 4 / 5

generally good service

car insurance. Only one problem on the level of insurance i have chosen 1 annual payment is not permitted. This is my preferred method.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

haza

Ellger gave this product an overall rating of 5 / 5

Brilliant

I got a special deal compared to my previous insurance which gave me more flexibility no fees on monthly payments very happy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ellger

Libby gave this product an overall rating of 5 / 5

Car Insurance

Great experience, straight forward and simple! Does what it says on the tin.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Libby

Shelley gave this product an overall rating of 5 / 5

Simple online process and excellent telephone service

The online process was simple and easy to use. I did have to speak to somebody due to my unusual circumstances (my last car was written off in a flood and even though a no fault was causing me untold issues). The guy on the phone was really helpful and understanding, and sorted everything out for me. The quote was the best I got and I love the fact that I got all my documents through MyAviva so I did not have to file/shred/recycle anything!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Shelley

Adriana gave this product an overall rating of 5 / 5

Great Customer Service, Easy to use website. Great price and quality and opportunity to pay monthly at no interest. Thank you

Car Insurance. I thought I had to pay more because I pay monthly.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Adriana

Sdk86 gave this product an overall rating of 4 / 5

Great service

Good policy at a good price really easy to take out and not limited like some competitors.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sdk86

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