Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1747 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Shelley gave this product an overall rating of 5 / 5

Simple online process and excellent telephone service

The online process was simple and easy to use. I did have to speak to somebody due to my unusual circumstances (my last car was written off in a flood and even though a no fault was causing me untold issues). The guy on the phone was really helpful and understanding, and sorted everything out for me. The quote was the best I got and I love the fact that I got all my documents through MyAviva so I did not have to file/shred/recycle anything!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Shelley

Adriana gave this product an overall rating of 5 / 5

Great Customer Service, Easy to use website. Great price and quality and opportunity to pay monthly at no interest. Thank you

Car Insurance. I thought I had to pay more because I pay monthly.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Adriana

Sdk86 gave this product an overall rating of 4 / 5

Great service

Good policy at a good price really easy to take out and not limited like some competitors.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sdk86

ValC gave this product an overall rating of 5 / 5

Great service

After struggling with other car insurances, I arranged to buy a split residency car insurance very easily with Aviva, thank goodness..

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ValC

Jams gave this product an overall rating of 5 / 5

Customer service

It was really easy choosing my car insurance with aviva such a simple process. It was nice to see they don’t charge extra if you pay monthly like some other companies do.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jams

Lola gave this product an overall rating of 5 / 5

Good car insurance

Quick and easy application for for car insurance, you have a choice of insurances that suit you best. Happy to be with aviva company .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lola

Kazza gave this product an overall rating of 5 / 5

Great roduct/Great customer servicex

After a year with a local Broker, their renewal was sky high - double to last year, so I thought I'd come back to Aviva and guess what, I got a tremendous deal.. did in online initially and then rang up as I had put in a very low mileage estimate and the young woman who I spoke to was extremely helpful and updated the quote for me. Great service and price. Thank you.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kazza

fraseri gave this product an overall rating of 3 / 5

to early to tell

The purchase has gone smoothly so far, and have been kept informed but since policy was only started on 21/6/2019 can't tell much more

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

fraseri

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