Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3009 customer reviews

Rating breakdown

3009 reviews

  • 5 stars awarded by 1431 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3009 customer reviews

John gave this product an overall rating of 2 / 5

Not a good start

It's a competitive price but as yet I have not been able to log in to my account. I have spoken with one of the team, who told me that my date of birth didn't match their records and told that I would receive an email to reset my password, that hasn't happened? Price isn't everything, you need to get the service right. If I'm unlucky enough to have an accident, I'm dubious about what will happen!

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
4 / 5

Please accept my apologies for the incorrect details being noted on your policy, this would explain the issues that you are having online as the system would not have been able to match up the details. I can see that you have contacted us again since leaving your feedback which I believe the issue has now been resolved regarding accessing your policy online. My apologies again for any inconvenience caused.

Mike, Aviva Online Team

John

Gavm gave this product an overall rating of 5 / 5

Car Insurance for Range Rover Evoque

I've used AvivaPlus for a few products and having noticed that they don't appear on price comparison sites I wondered if their direct approach made them cheaper. The quote from my existing insurer was ridiculous and maybe they were hoping to cash in on laziness? I then tried several price comparison sites and the cheapest price was far more expensive and they also charged interest on monthly payments whereas Aviva do not. There were a number of other standard extras with Aviva such as commuting and personal business use to sweeten the deal further. I'm pleased that Aviva have split away from the comparison sites and cut out the middle man because it's us the consumers who pay those hidden costs. I had the same result with home insurance form Aviva too. I've spent time writing this review because we the consumer are the beneficiaries and I wish to support that

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gavm

Andy gave this product an overall rating of 5 / 5

Straight to the point

Car insurance Clear and concise engagements and ensuring the product met the needs I had

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Andy

Rusu gave this product an overall rating of 5 / 5

Happy

Got my car insurance.Very professional service great prices.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rusu

JoJo gave this product an overall rating of 4 / 5

Good except no paper policy as requested

As said good but no paper copy of policy as requested

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JoJo

A customer gave this product an overall rating of 4 / 5

Satisfactory

Keep your good job you are doing very well. You have business all the time Unless you chance your principles. And thank you again.

Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
3 / 5

Crow gave this product an overall rating of 5 / 5

Great value

Car insurance at a good price. Application was easy and all documents available by email. Saved a considerable amount compared to my previous insurers renewal cost. Well pleased.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Crow

Toon38 gave this product an overall rating of 5 / 5

Good company

I got third party fire and theft Can drive to work very good

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Toon38

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