Overall rating
This product has been awarded an overall rating of from 3448 customer reviews
Rating breakdown
3448 reviews
- 5 stars awarded by 1747 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 85 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Tina gave this product an overall rating of
Motor Insurance
24/06/2019
Rather frustrating having held cover for many years with Aviva that switching to Aviva Plus didn't go smoothly and lost ability to go into my online account for over a week. Only sorted after a number of different phone calls.
I would recommend Aviva to a friend
- By:
- Tina
- Gender:
- Female
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 3 / 5
Apologies for the bumpy journey, Tina. However I'm glad it's now all been resolved for you. As AvivaPlus is still relatively new, we're continuing to improve our service & the journey for customers migrating across. We will do all we can to keep your journey with us as smooth as possible.
Tasha, Aviva Social Media Team
Tina
peppersdad gave this product an overall rating of
multi
23/06/2019
bought multi car and house insurance. Was much cheaper than previous insurer’s quote and I could pay monthly with no extra charges - previous insurer would have added nearly a tenth on top to pay monthly. Option to add boiler breakdown and car breakdown cover at later date.
I would recommend Aviva to a friend
- By:
- peppersdad
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
peppersdad
Rabbley gave this product an overall rating of
Just what I wanted
23/06/2019
Comprehensive car insurance that was cheaper than expected and easy to get with no difficult forms to fill out, "Simples"
I would recommend Aviva to a friend
- By:
- Rabbley
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Rabbley
CharleyHorse gave this product an overall rating of
Simples
23/06/2019
Bought fully comp insurance for Golf estate. The on line application was easy and the policy the well priced even against the 'unknown ' insurers
I would recommend Aviva to a friend
- By:
- CharleyHorse
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
CharleyHorse
Wally gave this product an overall rating of
Pleasure to deal with
23/06/2019
After trying many UK web sites it was so refreshing to come up with one that actually worked and followed through the responses to questions. Would highly recommend.
I would recommend Aviva to a friend
- By:
- Wally
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Wally
Soso gave this product an overall rating of
Great job
23/06/2019
I chose this company for my safety and I appreciate their experience with insurance
I would recommend Aviva to a friend
- By:
- Soso
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Soso
Slywinco gave this product an overall rating of
Very good offer
22/06/2019
Car insurance, very good customer service. Perfect value for money.
I would recommend Aviva to a friend
- By:
- Slywinco
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Slywinco
riaztiger gave this product an overall rating of
Great price for my van insurance Thank you Aviva
21/06/2019
I was looking for my van insurance shopped around for days and found great price from Aviva Definitely will go back again
I would recommend Aviva to a friend
- By:
- riaztiger
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Ease of purchase
- 5 / 5
riaztiger