Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3009 customer reviews

Rating breakdown

3009 reviews

  • 5 stars awarded by 1431 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3009 customer reviews

terrier9 gave this product an overall rating of 4 / 5

Good Value - But had to make a couple of calls

I obtained the quote on-line, quickly and it was highly competitive for superior cover. I determined this was the best available at the time and purchased on-line with no calls. 2 issues, the first monthly payment was taken immediately, when the first payment on-line was shown @ circa a month later (phoned to clarify as I would have delayed purchase). & on receiving documentation the period with no claims stated that I confirmed 5 years, however on-line the relevant question was 4 years (again I phoned & was advised this is a known glitch)?

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
5 / 5

Thanks for taking the time to provide us with your feedback and i'm sorry to see that there have been a couple of issues raised, since setting up your policy. I have ensured that this is being investigated by our online support team to ensure this does not happen again. My apologies for any inconvenience caused.

Mike, Aviva Online Team

terrier9

Ronnie1957 gave this product an overall rating of 5 / 5

Good insurance at a good price

I had a renewal quote from my current insurer who I had been with for several years and decided to look elsewhere as I do each year before renewing. I was delighted that, unlike in previous years, Aviva were able to offer a premium cover at a much lower price. I already use Aviva for my home insurance, so am delighted. It is also good to know that , by giving full details, you can also be covered fully comprehensive to drive someone else’s car.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Ronnie1957

Bryn gave this product an overall rating of 5 / 5

Hassle free motor insurance

When searching around for motor insurance I was pleasantly surprised that as an existing customer for other products I was offered a very competitive price. Saving me money for the same cover. The quote was quick and easy to do and the monthly instalments were no more expensive than the full price - different from others, saving me more money. The telephone support guided me through each stage politely and effectively, making sure it was easy for me. And I can see the product alongside my others on the above app, making my life easier. This purchase has been all about me. I love it.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bryn

Stace gave this product an overall rating of 5 / 5

Simple and easy to use web quatation

I previously searched all price comparison sites but felt they were all to expensive. I was about to cancel my new car as the quotes i was receiving were ridiculous and out of my budget then i seen the tv advert for aviva and i realised they weren't on any of the comparison sites so I went online, did a quick quote and I was shocked to see they were the cheepest. I also went to the online chat help customer service just to double check/confirm a few things where correct as I was that shocked. I liked the site because the questions were all simple and straight to the point also the online chat was very helpful/quick and responsive.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34

Stace

Adam gave this product an overall rating of 5 / 5

Great customer service

Easily the best customer service I have had from a car insurance provider

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Adam

lisa gave this product an overall rating of 5 / 5

Fabulous customer service

I called up to speak to a advisor when I found car insurance on they website and thought I’d missed things out because it was so quick and easy but the gentleman was like no that’s all done. He went though everything with me to give me peace of mind and was happy to help. He even helped me set up MyAviva app. I am very please with Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

lisa

krolebod gave this product an overall rating of 5 / 5

Excellent quote and service

Speedy quote,minimum of fuss Quote couldn't be beaten

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

krolebod

Casey gave this product an overall rating of 5 / 5

Good value

Bought car insurance excellent value, helpful staff, would recommend.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Casey

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