Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1747 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Tina gave this product an overall rating of 3 / 5

Motor Insurance

Rather frustrating having held cover for many years with Aviva that switching to Aviva Plus didn't go smoothly and lost ability to go into my online account for over a week. Only sorted after a number of different phone calls.

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Apologies for the bumpy journey, Tina. However I'm glad it's now all been resolved for you. As AvivaPlus is still relatively new, we're continuing to improve our service & the journey for customers migrating across. We will do all we can to keep your journey with us as smooth as possible.

Tasha, Aviva Social Media Team

Tina

peppersdad gave this product an overall rating of 5 / 5

multi

bought multi car and house insurance. Was much cheaper than previous insurer’s quote and I could pay monthly with no extra charges - previous insurer would have added nearly a tenth on top to pay monthly. Option to add boiler breakdown and car breakdown cover at later date.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

peppersdad

Rabbley gave this product an overall rating of 5 / 5

Just what I wanted

Comprehensive car insurance that was cheaper than expected and easy to get with no difficult forms to fill out, "Simples"

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rabbley

CharleyHorse gave this product an overall rating of 5 / 5

Simples

Bought fully comp insurance for Golf estate. The on line application was easy and the policy the well priced even against the 'unknown ' insurers

I would recommend Aviva to a friend

By:
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

CharleyHorse

Wally gave this product an overall rating of 5 / 5

Pleasure to deal with

After trying many UK web sites it was so refreshing to come up with one that actually worked and followed through the responses to questions. Would highly recommend.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Wally

Soso gave this product an overall rating of 5 / 5

Great job

I chose this company for my safety and I appreciate their experience with insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Soso

Slywinco gave this product an overall rating of 5 / 5

Very good offer

Car insurance, very good customer service. Perfect value for money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Slywinco

riaztiger gave this product an overall rating of 5 / 5

Great price for my van insurance Thank you Aviva

I was looking for my van insurance shopped around for days and found great price from Aviva Definitely will go back again

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Ease of purchase
5 / 5

riaztiger

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