Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

ChrisPea gave this product an overall rating of 5 / 5

Easy to use and understand website when seeking a quote and retrieving it

Purchased motor insurance and already have buildings and contents cover.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ChrisPea

TheGardener gave this product an overall rating of 5 / 5

Excellent Service

I picked Aviva for my car insurance because the website was easy to use. I had to contact them for some advice and they were brilliant. Plus I got a really good price and the paperwork was emailed straight over.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

TheGardener

teza gave this product an overall rating of 5 / 5

great quote

Insurance for 2 cars at very good price with very reliable company. Easy system to follow. Much better.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

teza

Jerry gave this product an overall rating of 5 / 5

Good experience

I got my car insurance and life insurance with Aviva. I found their prices to be very competitive and the package is impressive. I didn't make any claims (and I would prefer to keep it this way), so I can't comment on how well they handle them. Mobile app is handy and may be very helpful if an accident happens.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jerry

Johnbob gave this product an overall rating of 4 / 5

Loyal customer

Household , car and medical insurance all very easy .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Johnbob

Slim gave this product an overall rating of 5 / 5

Great customer service

Premium car insurance, all question answered in a polite and friendly way, explained things in a way that I could understand.

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Slim

kentgirl gave this product an overall rating of 3 / 5

Watch out for unexpected excess

I am about to contact Aviva, my policy does not renew for a week or so, but we arranged it online as a new customer. I've agreed x pounds as the excess, and I look at the policy online and there is an additional 250.00 because of the type of car we have. No. If you want compulsory excess tell me at the quotation stage. Not impressed - will be calling them to 'discuss'

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
4 / 5

kentgirl

A customer gave this product an overall rating of 5 / 5

Price,service

Bought car insurance saved over one hundred pounds in my previous quote with another insurer great service

I would recommend Aviva to a friend

Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
1 / 5
Ease of purchase
5 / 5

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