Overall rating
This product has been awarded an overall rating of from 3451 customer reviews
Rating breakdown
3451 reviews
- 5 stars awarded by 1751 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 84 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
HPlon gave this product an overall rating of
rolls royce for the price of a scooter
18/06/2019
my previous car insurance that i have been with for 10 years decided to go up, i did a 5 min search on aviva and got a lot more (ie European breakdown etc) for a lot less. when it says nc discount you really get it
I would recommend Aviva to a friend
- By:
- HPlon
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
HPlon
TMF2 gave this product an overall rating of
Straight forward questions and replied in seconds
18/06/2019
Bought van insurance, was straight forward questions and got result in seconds done the deal and all sorted in less than half an hour
I would recommend Aviva to a friend
- By:
- TMF2
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
TMF2
None gave this product an overall rating of
None
18/06/2019
Straightforward website, easy application procedure and good, competitive price.
I would recommend Aviva to a friend
- By:
- None
- Gender:
- Male
- Age:
- 65 or over
None
Daisymay gave this product an overall rating of
Sensible policies
18/06/2019
Aviva was the only company that was straightforward to deal with regarding discount for more than one vehicle, before the insurance for the first expired. Although the website was down when I got to purchase point, I was able to call to complete the purchase. Then there was a wait for the No Claims Bonus proof from the previous company. However, Aviva gave plenty of time and I was able to screenshot the document and email as proof. Really quick and easy - would definitely recommend.
I would recommend Aviva to a friend
- By:
- Daisymay
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Daisymay
BillB gave this product an overall rating of
Good price and and product
17/06/2019
Was pleasantly surprised by the quote offered compared to my previous insurer and being able to pay monthly helps my cash flow. Why can’t the rest do this without adding lots of apr?
I would recommend Aviva to a friend
- By:
- BillB
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
BillB
Saschlet gave this product an overall rating of
Simple
17/06/2019
Simple process of getting a quote - much simpler than other websites/comparison sites. Very easy to add second cars/drivers and to edit details later if you’ve made a mistake.
I would recommend Aviva to a friend
- By:
- Saschlet
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Saschlet
cklau gave this product an overall rating of
not entirely satisfied with Aviva service
17/06/2019
Bought car insurance online but had to follow up on phone. Asked to have hard copy policy documents in addition to email confirmation but paperwork not arriving as promised
- By:
- cklau
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 3 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 3 / 5
cklau
Svetik gave this product an overall rating of
Good deal now and for future.
16/06/2019
Highly recommended AVIVA. Fast service. Satisfaction on every front.
I would recommend Aviva to a friend
- By:
- Svetik
- Gender:
- Female
- Age:
- 35 to 44
Svetik