Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2740 customer reviews

Rating breakdown

2740 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 73 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2740 customer reviews

Excellentservice gave this product an overall rating of 5 / 5

Established needs and met them

Car insurance. Better deal than on line. Able to speak to an agent rather than try to find way round a Webb site!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Excellentservice

Daven gave this product an overall rating of 5 / 5

Very good price

Purchased home and car insurance for 2 cars very good price and just one monthly payment interest free

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Daven

Duchesse gave this product an overall rating of 5 / 5

Brilliant customer service

Saved an unbelievable amount by switching my insurance company to Aviva!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Duchesse

Pete gave this product an overall rating of 5 / 5

Good (Best?) value for money

Obviously, everyone considers Car Insurance too expensive, but, when one considers the scams hat exist to defraud Insurance companies, …… Aviva offered me an excellent basic comprehensive package, tailored to my requirements, for my new car, at a price that few others could meet. Even notifying them of a factory-approved modification (a towbar) raised no problems. I can certainly recommend them unreservedly

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pete

Johnd gave this product an overall rating of 5 / 5

Excellent service throughout

I found checking for car insurance online very easy. The quote was less than most other quotes I found. I spoke to customer service who were very helpful and I took out the insurance. I was also told that my next year's renewal would be at the same cost, so all in all,a very pleasant experience.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Johnd

SIMBA gave this product an overall rating of 5 / 5

GOOD REPUTATION

Others with experience of Aviva have told me of the good service they received when in need of support. This was the main reason for my switching to Aviva. They need to be there when you need them as well as being competitively priced.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

SIMBA

Greg gave this product an overall rating of 5 / 5

Amazing

My husband was in hospital when I received a letter from the DVLA advising that I had no insurance. I rang Aviva to ask if my husband had renewed it and they couldn't find any record. I was so upset Graham at Aviva was absolutely amazing, I needed the car to visit my husband who was terminally ill and Graham sorted everything. Thank you so much. My husband has since passed away 4 days after coming home, I feel so grateful that my car insurance is in safe hands

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Greg

Pinkey gave this product an overall rating of 5 / 5

Great service

First time used Aviva for my car insurance. Lovely polite service on the telephone. Really helpful with queries regarding policy. Easy to set up.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pinkey

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