Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3049 customer reviews

Rating breakdown

3049 reviews

  • 5 stars awarded by 1457 reviewers
  • 4 stars awarded by 326 reviewers
  • 3 stars awarded by 70 reviewers
  • 2 stars awarded by 44 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3049 customer reviews

Maggiemay gave this product an overall rating of 5 / 5

Easy peasy

Simple and easy application form to complete and instant cover. The most reasonable and competitive cover I found.

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Maggiemay

mutley2000uk gave this product an overall rating of 5 / 5

Fantastic

Straight forward forms. Easy to fill out. The cheapest quote by far. Saved me several poundsfrom my last insurer who I had been with for years.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

mutley2000uk

susi9000 gave this product an overall rating of 5 / 5

good price easy to deal with great customer service

i purchased my car insurance from aviva and was very satisfied with the way it was conducted

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

susi9000

Amanda gave this product an overall rating of 5 / 5

So easy to take out and love the interest free monthly payments as well as the option to cancel free if necessary.

Motor insurance for 2 cars along with home insurance.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54

Amanda

Herbert gave this product an overall rating of 4 / 5

Doesn’t include legal cover

Very competitive, only let down is that legal cover is not included.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Herbert

Sorinm gave this product an overall rating of 5 / 5

Great offer

Car Insurers...good offer. Fast response. Easy to use.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sorinm

Lofty gave this product an overall rating of 4 / 5

Satisfied

Bought car insurance. Well satisfied with the call I made. The other person was VERY helpful explaining all the details and answered any questions that I had. Very professional.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Lofty

Ians gave this product an overall rating of 5 / 5

Brilliant.

Brilliant and so easy. Great value. I love the new shorter application process. Thanks.....

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ians

Back to top