Overall rating
This product has been awarded an overall rating of from 3049 customer reviews
Rating breakdown
3049 reviews
- 5 stars awarded by 1457 reviewers
- 4 stars awarded by 326 reviewers
- 3 stars awarded by 70 reviewers
- 2 stars awarded by 44 reviewers
- 1 stars awarded by 76 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Maggiemay gave this product an overall rating of
Easy peasy
26/08/2019
Simple and easy application form to complete and instant cover. The most reasonable and competitive cover I found.
I would recommend Aviva to a friend
- By:
- Maggiemay
- Gender:
- Female
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Maggiemay
mutley2000uk gave this product an overall rating of
Fantastic
25/08/2019
Straight forward forms. Easy to fill out. The cheapest quote by far. Saved me several poundsfrom my last insurer who I had been with for years.
I would recommend Aviva to a friend
- By:
- mutley2000uk
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
mutley2000uk
susi9000 gave this product an overall rating of
good price easy to deal with great customer service
25/08/2019
i purchased my car insurance from aviva and was very satisfied with the way it was conducted
I would recommend Aviva to a friend
- By:
- susi9000
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
susi9000
Amanda gave this product an overall rating of
So easy to take out and love the interest free monthly payments as well as the option to cancel free if necessary.
25/08/2019
Motor insurance for 2 cars along with home insurance.
I would recommend Aviva to a friend
- By:
- Amanda
- Gender:
- Female
- Age:
- 45 to 54
Amanda
Herbert gave this product an overall rating of
Doesn’t include legal cover
25/08/2019
Very competitive, only let down is that legal cover is not included.
I would recommend Aviva to a friend
- By:
- Herbert
- Gender:
- Male
- Age:
- 55 to 64
Herbert
Sorinm gave this product an overall rating of
Great offer
24/08/2019
Car Insurers...good offer. Fast response. Easy to use.
I would recommend Aviva to a friend
- By:
- Sorinm
- Gender:
- Male
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Sorinm
Lofty gave this product an overall rating of
Satisfied
24/08/2019
Bought car insurance. Well satisfied with the call I made. The other person was VERY helpful explaining all the details and answered any questions that I had. Very professional.
I would recommend Aviva to a friend
- By:
- Lofty
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Lofty
Ians gave this product an overall rating of
Brilliant.
23/08/2019
Brilliant and so easy. Great value. I love the new shorter application process. Thanks.....
I would recommend Aviva to a friend
- By:
- Ians
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Ians