Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Greg gave this product an overall rating of 5 / 5

Amazing

My husband was in hospital when I received a letter from the DVLA advising that I had no insurance. I rang Aviva to ask if my husband had renewed it and they couldn't find any record. I was so upset Graham at Aviva was absolutely amazing, I needed the car to visit my husband who was terminally ill and Graham sorted everything. Thank you so much. My husband has since passed away 4 days after coming home, I feel so grateful that my car insurance is in safe hands

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Greg

Pinkey gave this product an overall rating of 5 / 5

Great service

First time used Aviva for my car insurance. Lovely polite service on the telephone. Really helpful with queries regarding policy. Easy to set up.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pinkey

A customer gave this product an overall rating of 5 / 5

Easy online process

Easy online process which gave a quick and very competitive price for car insurance.

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LIzs gave this product an overall rating of 5 / 5

Quick & easy to obtain quote for car cover

Very simple process to obtain quote and progress, price and cover reasonable

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LIzs

mrfox gave this product an overall rating of 5 / 5

Happy. Customer

Easy site to use and cheapest price but with all the benefits I’m used to having.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

mrfox

Mary gave this product an overall rating of 4 / 5

Happy

Hapoy with the quotes and staff extremley helpfull and only to happy to help. Great price with aviva plus.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mary

Maxply gave this product an overall rating of 5 / 5

Great choice saved a lot of wedge

Annual car insurance easy to arrange, saved a wedge of money compared to last company. I'll stay with Aviva as long as they stay competitive. And I pay monthly at no added cost.Nice one.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Maxply

Nicky gave this product an overall rating of 5 / 5

Best price

I bought insurance for me, female, age 25 and having points on my licence I was worried and added partner male, age 24. Here I got the best price and w happy with the package it came with. Great service and great price.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Nicky

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