Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

tricia gave this product an overall rating of 5 / 5

good positive responce from service friendly and helpful

always share my experiences with family and friends especially when they are good value from a well known company.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

tricia

Marta gave this product an overall rating of 5 / 5

Would recommend

Easy to set up, great discounts when combined with other products.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Ease of purchase
5 / 5

Marta

Joanne gave this product an overall rating of 5 / 5

Very good value for money

I am a new driver and have searched for a good car insurance cover for weeks right after I passed. I found this to be the best in terms of the ease of writing the application, the terms are written in a way I could understand, and the rate is very competitive. I could not be happier. :)

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44

Joanne

Roger gave this product an overall rating of 5 / 5

Clear and straightforward

I was impressed with the clarity of information on the website. It was a very straightforward process to complete the on line application. The explanatory notes were clear and comprehensive. If it is that simple why aren't all providers as good - sadly not the case.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Roger

Clurbur gave this product an overall rating of 5 / 5

Clurbur

Excellent service. Dealt with all queries efficiently

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Clurbur

MoMo gave this product an overall rating of 5 / 5

Fantastic customer service. Speedy and knowledgeable

Car Insurance bought. Was able to cancel my AA sub as roadside assistance was included. Double saving. Got online discount. Triple saving. Got discount because I hadTravel Insurance with Aviva. Quadruple saving.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MoMo

Anton gave this product an overall rating of 5 / 5

Excellent customer service

I had occasion to phone several times. My queries were dealt with efficiently and politely. The paperwork I requested came within a few days. I was very impressed with the service given and would thoroughly recommend anyone who needs insurance to use this Company

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Anton

Sparks gave this product an overall rating of 5 / 5

Excellent service

Purchased motor insurance after being very satisfied with home and contents insurance.the agent was very helpful and made sure I understood everything she was informing me about. I would highly recommend Aviva on both price and customer service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sparks

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