Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Jacksnanny gave this product an overall rating of 5 / 5

Excellent service

Great service from everyone. Would recommend Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jacksnanny

Billy gave this product an overall rating of 5 / 5

Excellent service

Motor insurance very easy and hassle free to access

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Billy

Grandpa gave this product an overall rating of 4 / 5

Best we could find

I have chosen, and am using Aviva car insurance for both cars in our household because Aviva are providing the level of cover required for a sensible price and the ability to pay monthly for both vehicles. This suits my budget and lifestyle.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Grandpa

Angelo gave this product an overall rating of 5 / 5

Great Service

I bought Car insurance through Aviva. I got my quote online initially and then phoned to confirm to myself that everything was as quoted because that’s the way I suppose. I then phoned to put my car on cover and the people on the phone were fantastic every time. I would thoroughly recommend Aviva to anyone.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Angelo

Chippy gave this product an overall rating of 4 / 5

Easy to complete

It was easy to complete and cost less than my previous policy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Chippy

Coupe gave this product an overall rating of 5 / 5

Great website

Straight forward and easy to comprehend website. It has all the information you need to decide which product you want. The option of so many products linked discounts and a single renewal date was excellent!!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Coupe

Monn gave this product an overall rating of 5 / 5

Very good customer service and the three options policy to choose that was a great idea

I have bought the insurance and It was unbelievable when I have got the quote no deposit at the front only monthly pad and I saved over 600 pounds I’m so happy to choose AvivaPlus thank you

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Monn

Haleyc gave this product an overall rating of 5 / 5

Fab customer service

Easy to purchase everything in one place fab team thankyou best quote I got

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Haleyc

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