Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2740 customer reviews

Rating breakdown

2740 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 73 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2740 customer reviews

Joanna gave this product an overall rating of 5 / 5

Amazing customer experience

I’ve spoken to 4 customer service advisors and the first 3 of them were absolutely amazing! Very polite, pleasant manners really eager to help me with my new policy. Well done guys!! The last advisor I’ve spoken with, I couldn’t understand completely what she was saying to me, I asked for a new quote under my existing policy for my partner’s car, because he is interested in changing his insurance provider, I asked to emailed me the quote but so far I haven’t received anything yet. It’s been 4 days since my last call with her.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Joanna

Jojo gave this product an overall rating of 5 / 5

Puts customers first

I have bought insurence from aviva as what they offer for the price is unbeatable and more trust worthy then the company's that you pay very low but get nothing back and with bad customer service, aviva not only listen to customers, but also put there suggestions and needs into action where by doing monthly there is no gimmicks or interest or extra fees unlike other company's where they make much more out of you by there other fees which you don't know much about, for me so far aviva has been the best and easy process, I would defenitly recommend aviva to all friends and family

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jojo

K3v1n gave this product an overall rating of 5 / 5

Outstanding Company with excellent customer service

Claim process was quick, easy and speedy. All representatives of the company were very sympathetic with the situation, very understanding, very courteous and went the extra mile wherever possible I.e re-delivering my repaired vehicle far earlier than expected.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

K3v1n

Demand83 gave this product an overall rating of 5 / 5

Fantastic

Having always used comparison sites I was surprised at how much of a saving was available from Aviva compared to the “cheapest” option from the comparison site. There’s also no fee for paying monthly!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Demand83

Christine gave this product an overall rating of 5 / 5

Car Insurance

I have taken out My comprehensive insurance with Aviva because the price is very good for the service I need.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Christine

Aliw gave this product an overall rating of 5 / 5

Easy to use

Quick and easy to use. Good value. Interest free monthly payments are great.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Aliw

George gave this product an overall rating of 5 / 5

Great price

Great price , good insurance, very easy to purchase , good app for phone , easy for change car , call center very kind , all is just excellent

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

George

noha gave this product an overall rating of 5 / 5

amazing customer service

bought car insurance. very competitive premium. my insurance was done in no time. excellent, fast and straightforward customer service. very helpful advisers. thank you AVIVA team

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44

noha

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