Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3000 customer reviews

Rating breakdown

3000 reviews

  • 5 stars awarded by 1423 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 40 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3000 customer reviews

IanD gave this product an overall rating of 5 / 5

Greta Value & Customer Service

After the car insurance company I had been with for 8 years doubled my premium and would not budge on bringing the renewal down, Aviva can in not only cheaper than my previous years quote but was far easier to find the right product that suited me. Also really good customer service.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

IanD

A customer gave this product an overall rating of 5 / 5

Fantastic experience

Car insurance, service great,Price very competitive would highly recommend.

I would recommend Aviva to a friend

Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Yame gave this product an overall rating of 5 / 5

Mrmo

Hi very good and helpful service and helpful staff thanks

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

Yame

LampWick gave this product an overall rating of 5 / 5

Very helpful and almost half the price for exact same cover with current Insurance I'd been with for YEARS!

Ford Focus Zetec Edition - Been buying new Ford cars since 1973 and various Focus models since first Focus was created.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LampWick

Gazza gave this product an overall rating of 5 / 5

Great customer service

Very friendly knowledgeable staff, always happy to help with any questions / queries plus great value easy to access products and services, definitely recommend.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gazza

Nige gave this product an overall rating of 5 / 5

Good customer service very helpful

Van insurance . I thought it was very competive. A very helpful service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nige

CliveS gave this product an overall rating of 5 / 5

Cost effective

Car Insurance purchased as the policy offerd here was better value for money for me when compared against the usual comparison sites.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

CliveS

Debbie gave this product an overall rating of 5 / 5

Excellent

I have taken out car insurance with Aviva as the rating is excellent, I have family that use Aviva , the products with Aviva are very good and I cannot fault the service, website etc. Feel very confident to be covered by this company.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Debbie

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