Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

Angelo gave this product an overall rating of 5 / 5

Great Service

I bought Car insurance through Aviva. I got my quote online initially and then phoned to confirm to myself that everything was as quoted because that’s the way I suppose. I then phoned to put my car on cover and the people on the phone were fantastic every time. I would thoroughly recommend Aviva to anyone.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Angelo

Chippy gave this product an overall rating of 4 / 5

Easy to complete

It was easy to complete and cost less than my previous policy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Chippy

Coupe gave this product an overall rating of 5 / 5

Great website

Straight forward and easy to comprehend website. It has all the information you need to decide which product you want. The option of so many products linked discounts and a single renewal date was excellent!!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Coupe

Monn gave this product an overall rating of 5 / 5

Very good customer service and the three options policy to choose that was a great idea

I have bought the insurance and It was unbelievable when I have got the quote no deposit at the front only monthly pad and I saved over 600 pounds I’m so happy to choose AvivaPlus thank you

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Monn

Haleyc gave this product an overall rating of 5 / 5

Fab customer service

Easy to purchase everything in one place fab team thankyou best quote I got

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Haleyc

Victallowin gave this product an overall rating of 5 / 5

Great experience online and even via customer service when needed.

It was really easy to sort my insurance online and then contact to customer service great as well. I would happily recommend Aviv Plus to anyone

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Victallowin

Faidoo gave this product an overall rating of 4 / 5

Happy customer

Bought car insurance. Not the cheapest compared to other quotes from comparison websites but comparing what was actually covered in the quote, the aviva car insurance was best value for money. And the whole process from quote to buying was the simplest I’ve ever experienced when buying car insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Faidoo

Brizey gave this product an overall rating of 1 / 5

Excessive quote resulting in write off.

We had an accident recently with the assessment being that the work needed to be done would cost more than the car's value, which is for a possible rear bumper replacement, that's all & a little bit of rust on the exhaust. This is not going to cost £1900, surely! As that is the value of the car!

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
2 / 5
Speed of resolution
3 / 5
Customer experience
1 / 5
Fairness
1 / 5

Hi Brian. I'm disappointed to read your review. Our claims team will factor in all costs for parts, labour, courtesy vehicle (if applicable) etc when making their estimations for cost of repairs against the value of the vehicle itself. If you'd like to further discuss the options available to you in relation to your specific case please email the team - social@aviva.com mentioning your review here & we'll liaise with the claims team to assist where we can. Kind Regards

Jen, Social Media Response Team

Brizey

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