Overall rating
This product has been awarded an overall rating of from 3000 customer reviews
Rating breakdown
3000 reviews
- 5 stars awarded by 1423 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 40 reviewers
- 1 stars awarded by 75 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
IanD gave this product an overall rating of
Greta Value & Customer Service
17/08/2019
After the car insurance company I had been with for 8 years doubled my premium and would not budge on bringing the renewal down, Aviva can in not only cheaper than my previous years quote but was far easier to find the right product that suited me. Also really good customer service.
I would recommend Aviva to a friend
- By:
- IanD
- Gender:
- Male
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
IanD
A customer gave this product an overall rating of
Fantastic experience
15/08/2019
Car insurance, service great,Price very competitive would highly recommend.
I would recommend Aviva to a friend
- Gender:
- Male
- Age:
- 17 to 24
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Yame gave this product an overall rating of
Mrmo
15/08/2019
Hi very good and helpful service and helpful staff thanks
I would recommend Aviva to a friend
- By:
- Yame
- Gender:
- Male
- Age:
- 45 to 54
Yame
LampWick gave this product an overall rating of
Very helpful and almost half the price for exact same cover with current Insurance I'd been with for YEARS!
15/08/2019
Ford Focus Zetec Edition - Been buying new Ford cars since 1973 and various Focus models since first Focus was created.
I would recommend Aviva to a friend
- By:
- LampWick
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
LampWick
Gazza gave this product an overall rating of
Great customer service
14/08/2019
Very friendly knowledgeable staff, always happy to help with any questions / queries plus great value easy to access products and services, definitely recommend.
I would recommend Aviva to a friend
- By:
- Gazza
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Gazza
Nige gave this product an overall rating of
Good customer service very helpful
13/08/2019
Van insurance . I thought it was very competive. A very helpful service
I would recommend Aviva to a friend
- By:
- Nige
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Nige
CliveS gave this product an overall rating of
Cost effective
13/08/2019
Car Insurance purchased as the policy offerd here was better value for money for me when compared against the usual comparison sites.
I would recommend Aviva to a friend
- By:
- CliveS
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
CliveS
Debbie gave this product an overall rating of
Excellent
13/08/2019
I have taken out car insurance with Aviva as the rating is excellent, I have family that use Aviva , the products with Aviva are very good and I cannot fault the service, website etc. Feel very confident to be covered by this company.
I would recommend Aviva to a friend
- By:
- Debbie
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Debbie