Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Easytodoonline gave this product an overall rating of 5 / 5

Easytodoonline

Car insurance easy to do even for the older person

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Easytodoonline

DavyCrocket gave this product an overall rating of 5 / 5

Great price, easy monthly payment and easy application

Shopped around, this was a good deal, not particularly looking for monthly payments however at 0 percent seemed silly not too.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DavyCrocket

Liz11 gave this product an overall rating of 5 / 5

Great service

I have just got insurance and was really happy with the service I got . The people who I spoke to were really helpful.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Liz11

Chalky gave this product an overall rating of 5 / 5

Excellent

I have taken car and home/buildings all my dealings have been excellent. Plus I have accident cover which have had for several years.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Chalky

Wetwetwet gave this product an overall rating of 4 / 5

Call centre preferred

Call centre was quick and efficient. Online service ended up being very confusing especially on the last page of three columns of products. The the columns we're active allowing you to make choices but in the end were too slow at calculating choices and ended up creating 2 quotes one seemed to self generate and one abandoned because it was getting too confusing.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
2 / 5

Wetwetwet

Kaza gave this product an overall rating of 5 / 5

Great customer service

Car insurance Not to many questions Great value for money Great customer service

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kaza

Bowler gave this product an overall rating of 5 / 5

Easy Peasy

Able to obtain online quote quickly and without loads of questions. Competitive quote with added benefit of pay monthly, without interest.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bowler

Mike gave this product an overall rating of 4 / 5

Great.....but.

Purchased car insurance online great till I got emails saying need to prove NCB . Did the upload only to be told work later still need info . Had he make phone calls but yo be fair the guy did call back next day as promised to confirm no recived all required info.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Hi Mike, Thanks for insuring with us this year. Apologies that your no claims discount validation process wasn't as smooth as it usually should be so further proof was requested. It's great to hear though that you're happy with the steps our team took to get this resolved & call you back to inform you so. If you need anything further please don't hesitate to contact us. Many Thanks

Jen, Social Media Response Team

Mike

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