Overall rating
This product has been awarded an overall rating of from 2741 customer reviews
Rating breakdown
2741 reviews
- 5 stars awarded by 1215 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 74 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Easytodoonline gave this product an overall rating of
Easytodoonline
11/09/2019
Car insurance easy to do even for the older person
I would recommend Aviva to a friend
- By:
- Easytodoonline
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Easytodoonline
DavyCrocket gave this product an overall rating of
Great price, easy monthly payment and easy application
10/09/2019
Shopped around, this was a good deal, not particularly looking for monthly payments however at 0 percent seemed silly not too.
I would recommend Aviva to a friend
- By:
- DavyCrocket
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
DavyCrocket
Liz11 gave this product an overall rating of
Great service
10/09/2019
I have just got insurance and was really happy with the service I got . The people who I spoke to were really helpful.
I would recommend Aviva to a friend
- By:
- Liz11
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Liz11
Chalky gave this product an overall rating of
Excellent
10/09/2019
I have taken car and home/buildings all my dealings have been excellent. Plus I have accident cover which have had for several years.
I would recommend Aviva to a friend
- By:
- Chalky
- Gender:
- Male
- Age:
- 65 or over
Chalky
Wetwetwet gave this product an overall rating of
Call centre preferred
10/09/2019
Call centre was quick and efficient. Online service ended up being very confusing especially on the last page of three columns of products. The the columns we're active allowing you to make choices but in the end were too slow at calculating choices and ended up creating 2 quotes one seemed to self generate and one abandoned because it was getting too confusing.
I would recommend Aviva to a friend
- By:
- Wetwetwet
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 2 / 5
Wetwetwet
Kaza gave this product an overall rating of
Great customer service
09/09/2019
Car insurance Not to many questions Great value for money Great customer service
I would recommend Aviva to a friend
- By:
- Kaza
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Kaza
Bowler gave this product an overall rating of
Easy Peasy
09/09/2019
Able to obtain online quote quickly and without loads of questions. Competitive quote with added benefit of pay monthly, without interest.
I would recommend Aviva to a friend
- By:
- Bowler
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bowler
Mike gave this product an overall rating of
Great.....but.
09/09/2019
Purchased car insurance online great till I got emails saying need to prove NCB . Did the upload only to be told work later still need info . Had he make phone calls but yo be fair the guy did call back next day as promised to confirm no recived all required info.
I would recommend Aviva to a friend
- By:
- Mike
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 3 / 5
Hi Mike, Thanks for insuring with us this year. Apologies that your no claims discount validation process wasn't as smooth as it usually should be so further proof was requested. It's great to hear though that you're happy with the steps our team took to get this resolved & call you back to inform you so. If you need anything further please don't hesitate to contact us. Many Thanks
Jen, Social Media Response Team
Mike