Overall rating
This product has been awarded an overall rating of from 3000 customer reviews
Rating breakdown
3000 reviews
- 5 stars awarded by 1423 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 40 reviewers
- 1 stars awarded by 75 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Bully gave this product an overall rating of
Easy and honest
13/08/2019
I found arranging buy new car insurance easy and straight forward with aviva,the person I spoke to on the phone was polite ,efficient and honest. No time was wasted and there was no hard sell. Plus a hard copy of my policy was sent out which I prefer.
I would recommend Aviva to a friend
- By:
- Bully
- Gender:
- Male
- Age:
- 55 to 64
Bully
Rich gave this product an overall rating of
Van insurance
13/08/2019
No fuss van insurance policy taken out in a few easy minutes, good price easy to use web site.
I would recommend Aviva to a friend
- By:
- Rich
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Rich
John gave this product an overall rating of
Customer support
12/08/2019
I tried on website and then I rang the customer service and she was very polite and very helpful and explained what I could not understand
I would recommend Aviva to a friend
- By:
- John
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 3 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
John
Tonym gave this product an overall rating of
Car insurance.
12/08/2019
Excellent telephone service and competitive pricing.
I would recommend Aviva to a friend
- By:
- Tonym
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Tonym
HSingh gave this product an overall rating of
Simple buying process, Great Price
12/08/2019
quick and simple buying process, great policy price
I would recommend Aviva to a friend
- By:
- HSingh
- Gender:
- Female
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
HSingh
Montrose gave this product an overall rating of
New Customer
12/08/2019
Good telephone service compared to other providers
I would recommend Aviva to a friend
- By:
- Montrose
- Gender:
- Male
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Montrose
Malkie52 gave this product an overall rating of
Easy and straightforward transaction
11/08/2019
Very easy and straightforward to go on line and fill in the information required, and within seconds you get a quote that you can accept or take time to look at and go back to later to accept or decline. Excellent service.
I would recommend Aviva to a friend
- By:
- Malkie52
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Malkie52
Jojo gave this product an overall rating of
Easy
11/08/2019
The online service was easy to complete and the replies and documents were sent within minutes. The price was also very competitive
I would recommend Aviva to a friend
- By:
- Jojo
- Gender:
- Male
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jojo