Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3000 customer reviews

Rating breakdown

3000 reviews

  • 5 stars awarded by 1423 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 40 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3000 customer reviews

Bully gave this product an overall rating of 5 / 5

Easy and honest

I found arranging buy new car insurance easy and straight forward with aviva,the person I spoke to on the phone was polite ,efficient and honest. No time was wasted and there was no hard sell. Plus a hard copy of my policy was sent out which I prefer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Bully

Rich gave this product an overall rating of 5 / 5

Van insurance

No fuss van insurance policy taken out in a few easy minutes, good price easy to use web site.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rich

John gave this product an overall rating of 5 / 5

Customer support

I tried on website and then I rang the customer service and she was very polite and very helpful and explained what I could not understand

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

John

Tonym gave this product an overall rating of 5 / 5

Car insurance.

Excellent telephone service and competitive pricing.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tonym

HSingh gave this product an overall rating of 5 / 5

Simple buying process, Great Price

quick and simple buying process, great policy price

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

HSingh

Montrose gave this product an overall rating of 4 / 5

New Customer

Good telephone service compared to other providers

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Montrose

Malkie52 gave this product an overall rating of 5 / 5

Easy and straightforward transaction

Very easy and straightforward to go on line and fill in the information required, and within seconds you get a quote that you can accept or take time to look at and go back to later to accept or decline. Excellent service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Malkie52

Jojo gave this product an overall rating of 5 / 5

Easy

The online service was easy to complete and the replies and documents were sent within minutes. The price was also very competitive

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jojo

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