Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2740 customer reviews

Rating breakdown

2740 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 73 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2740 customer reviews

John gave this product an overall rating of 5 / 5

Very quick and easy straightforward service

I did not have to go through too much to get my policy. Very quick and easy system to use as I am not the best when it comes to using online services

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

John

COLT gave this product an overall rating of 2 / 5

Impossible to get hold of someone to talk to

Great quote for motor insurance provided, however, it is impossible to get a response to my emails or to get a phone call. Very disappointed as I have been a customer on house insurance and motor insurance for several years (20 at least).

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
4 / 5

I'm sorry to hear of the issues you've faced trying to get through to speak with one of the team. Our motor insurance team are available on 0345 030 7077 selecting either option 2 or 3. You can also contact us via our online forms here - https://www.aviva.co.uk/help-and-support/contact-us/motor-insurance/ I have reached out to you via email to assist you directly with any queries or issues that you may have. Many Thanks

Jen, Social Media Response Team

COLT

Chris gave this product an overall rating of 3 / 5

Prices keep to expensive for me now so I’ll be moving on next year.

To expensive for me now as prices continue to rise for us all I feel Aviva are not adjusting there costs to suit! If anything there putting there cost up and it’s a shame because we will now leave when my insurance runs out

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
2 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hi Chris, thank you for your overall positive review. It is unfortunate to see we are becoming less competitive for you, but I hope we can offer you a well-priced renewal for the cover you are looking for at next year's renewal.

Yannis, Aviva Online Team

Chris

Nabby gave this product an overall rating of 5 / 5

very patient with a 'novice'

Car Insurance for a replacement car which had served me very well for 14 years. Sad that it wouldn't pass its next MOT without a great outlay. I'm not really sentimental.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Nabby

banginit gave this product an overall rating of 4 / 5

short of five stars

fully comp.. came with business use, handy for weekend markets. not included in most other policy's i've seen would have given five stars if it had been a bit cheaper and my five years m/cycle no claims would have meant anything

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
2 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Thanks for insuring with us. It's great we were still competitive for you and we hope we can offer good value for money at renewal also. With respect to your motorcycle no claims discount, I'm afraid it's not possible to transfer it to a car as part of standard industry rules; NCD also cannot be used simultaneously on more than one vehicle in general. However, you will start building up a new set of No Claims Discount through this policy which you can then take on to other cars if you decide to get a new one at some point down the line.

Yannis, Aviva Web Team

banginit

Bret gave this product an overall rating of 5 / 5

Very easy to change insurance well explained by staff member

Swapped my car insurance company’s and saved close to 200 pounds

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bret

Khan gave this product an overall rating of 5 / 5

Very good

Aviva Best insurance in the UK Excellent work I was buy Range Rover That is a great price this insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Khan

Brandon gave this product an overall rating of 5 / 5

Review

I went with scuba as you have outstanding reviews, I have full believe in this policy, thank you

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34

Brandon

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