Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 7214 customer reviews

Rating breakdown

7214 reviews

  • 5 stars awarded by 5183 reviewers
  • 4 stars awarded by 1315 reviewers
  • 3 stars awarded by 226 reviewers
  • 2 stars awarded by 137 reviewers
  • 1 stars awarded by 353 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.5/5 based on 7214 customer reviews

Absta gave this product an overall rating of 5 / 5

Buyer review

Great value

It's worth going direct rather than through comparison sites for an actually better deal! It's also pleasant to be rewarded for loyalty by having other policies with aviva, and them recognising that during the application.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Absta

Emac gave this product an overall rating of 5 / 5

Claim review

Excellent customer service and fair settlement.

From my initial claim to final resolution I had the attention of two representatives who kept me informed of the situation at all times. My claim was treated simpathically and quickly with every step and option explained in full. The settlement was completely acceptable and the experience much better than my, all be it limited experience, with other companies.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Emac

Lucrecia gave this product an overall rating of 5 / 5

Buyer review

Insurance

.very good. I was struggling to find affordable insurance but aviva was my savour x

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
3 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
5 / 5

Lucrecia

anil gave this product an overall rating of 5 / 5

Buyer review

excellent insurace company

aviva insurance comes with excellent benefits and with best value for money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

anil

Troglodyte gave this product an overall rating of 5 / 5

Buyer review

People who could answer questions

Good help from staff who understood the system And my reqirements

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Troglodyte

serkan gave this product an overall rating of 1 / 5

Buyer review

new and old customer

never again!!!! i spoke them before purchase insurance about green card and they told me i can get it!! This is main reason why i chooser aviva!! when i purchased insurance they told me they cant do it!! and also they told me the person i spoke to he is new!!! what a joke!!!

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
1 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
3 / 5

serkan

Enterprise gave this product an overall rating of 5 / 5

Claim review

BMR repaired

After an annoying fender-bender in a Tesco car park Aviva sorted the problem quickly allowing me to use an approved local BMW repair shop. Paying only the excess, Avila settled the invoice balance directly with the repairer. I wait to see the effect on my premium at renewal in October on my multi-car policy. Thank you Aviva.

I would recommend Aviva to a friend

By:
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Enterprise

Alex gave this product an overall rating of 5 / 5

Buyer review

Number 1

Try AVIVA because is very best.I am very pleased with.I have found here the price at more advantageous for me.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Alex

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