Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

GrandadH gave this product an overall rating of 5 / 5

Only done a few miles and no issues!

Clarity of paperwork excellent at what believe is a very fair cost.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

GrandadH

Soha gave this product an overall rating of 1 / 5

Customer

I feel the online registration process is unfair as it doesn’t give you the NCD of countries which AVIVA doesn’t accept. It accepts money and wastes customers time. The telephone helpline is not at all a helpline.

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Hi, I'm sorry to see your review, so we can assist you further, please contact us directly on one of our social media platforms and we will be able to take a look at this for you. Thanks

Nat, Social Media team

Soha

Grandadpete gave this product an overall rating of 4 / 5

New user

I’ve bought my car insurance because they offered the same protection as my last insurance company but much cheaper. It was recommended by a very good friend of mine and I’m glad I did

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Ease of purchase
5 / 5

Grandadpete

MRSMURPHY210 gave this product an overall rating of 5 / 5

Quick Car

Very straightforward questions, easy to navigate website, instant decision.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Customer experience
5 / 5

MRSMURPHY210

John gave this product an overall rating of 4 / 5

Efficient and Reasonable Price

Easy online portal and app. Simple procedure for policy outline and quotes. Competitive pricing. Hopefully things will work as efficiently if I ever have to make a claim.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

John

Johnxxxf gave this product an overall rating of 5 / 5

Easy to apply for ,no probs during the process

I bought fully comp, with no claims protection , doing 2-3k miles a year. The same details with previous insurance co was quite a lot more

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Johnxxxf

CarolandNigel gave this product an overall rating of 5 / 5

Great customer service, excellant price and gave us just what we needed

Purchased van insurance, very good price, helpful customer service, easy to use app and web site

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

CarolandNigel

Ewan gave this product an overall rating of 5 / 5

Good Customer Service

Insurance at good price for my car. Had to contact customer service for an error I made, but this was easily rectified. Would definitely use again.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ewan

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