Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3704 customer reviews

Rating breakdown

3704 reviews

  • 5 stars awarded by 1922 reviewers
  • 4 stars awarded by 496 reviewers
  • 3 stars awarded by 88 reviewers
  • 2 stars awarded by 42 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3704 customer reviews

Woody gave this product an overall rating of 5 / 5

Easy to set up

The online page was easy to follow, the questions were straight forward and easy to answer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Woody

Vonvon gave this product an overall rating of 5 / 5

So easy

Wow just got on with it with what I asked, no trying to sell you extras you don't want, great customer service. As long as they don't put the price up I'll be a long and loyal customer, thanks

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5

Vonvon

Hamie gave this product an overall rating of 5 / 5

Wonderful service love aviva great insurance

When I was down aviva was there to meet my insurance that could help me to put my car back on the road. I will all recommend you to anyone Great insurance company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hamie

Frustrated gave this product an overall rating of 1 / 5

Abyssmal customer service

I wanted to speak to human being at Aviva about my No Claims Discount from another insurer. I had no idea that it would be such an Herculean task. This has put me off renewing again with Aviva so I'll be returning to my old insurer next year.

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
5 / 5

I'm disappointed to read your review. However I can see you've since spoken to us & your NCD was accepted & validated. I'll email you separately to confirm this & offer assistance with anything else you may need.

Tasha, Aviva Online Team

Frustrated

Chris gave this product an overall rating of 5 / 5

Easy Website

I had a very competitive quote from a respected company and had no hesitation placing my car Insurance with Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Chris

spear9 gave this product an overall rating of 5 / 5

peace of mind

new car insurance very comprehensive cover for an excellent price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

spear9

farnorth gave this product an overall rating of 4 / 5

Straight forward, great price

Renewal time and looking for alternative quotes, I decided to try some of the bigger players, shortlisted based on customer service and fairness amidst the Covid-19 pandemic. The website was easy to use, and didn't ask for any unnecessary information like some do. Result - excellent price, like for like cover taken - Done!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

farnorth

JBMcC gave this product an overall rating of 5 / 5

Great Multi-car Insurance Renewal!

Very competitive new multi-car insurance quote thanks to friendly helpful staff who made the whole process much quicker and easier than usual! Cover now in place with Aviva on much better terms than my previous insurer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JBMcC

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