Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 6223 customer reviews

Rating breakdown

6223 reviews

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.5/5 based on 6223 customer reviews

Carol gave this product an overall rating of 5 / 5

Buyer review

Customer Friendly

I am delighted with my quote from Aviva for Car Insurance. I was a loyal customer with my last Insurance company for over 10 years and I have now made a great saving moving to Aviva - with a like for like policy. Absolutely delighted with this. On-Line application was easy to use.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Carol

YORKAU gave this product an overall rating of 4 / 5

Buyer review

Great value for Money

The application process was simple and service provided was excellent, in terms of price competitiveness against competitiors pricing Aviva was extremely competitive.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

YORKAU

DisapointedofTelford gave this product an overall rating of 1 / 5

Buyer review

lost protection on my no claims :(

First off I need to say the two people I spoke to on the phone were great. Knew their roles and it was nice to speak to someone British! During the quote (online) at no point was i asked if i wanted my no claims protected or not. i didn't know this was an option. I assumed it was automatically protected. After buying the policy. I had to ring up to make a small amendment to the policy . On the call a passing statement was made "you've chosen not to protect your no claims". I challenged this, I had never been asked and stated I wanted it protected. I was then told it was too late. I needed to protect my no claims within the first 5 days of the policy. At no point during any of the quote or purchase process was I told this. My hard copy paper work turned up 10 days after the policy started. i.e. too late! If I hadnt made the call I would be unaware completely. Now I am left without protection on my 14 years no claims and Aviva refusing to do anything about it! NOT HAPPY AT ALL!

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
1 / 5
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

I'm sorry to see this and am having the sales team review the call. If you were not offered the option we will contact you and discuss the issue with you and amend it

Dave, Aviva Online Team

DisapointedofTelford

tommy gave this product an overall rating of 4 / 5

Buyer review

good price

Is best price for me on the market but downside is cost for calling spend about 10 pounds waiting for answer

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

tommy

MehEbra gave this product an overall rating of 5 / 5

Buyer review

Easy

I think Aviva is the cheapest Car Insurence you can find in the market these days

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

MehEbra

Grandad gave this product an overall rating of 5 / 5

Buyer review

Good rates, good service.

Tried various insurance companies on line and found a very good premium offered compared with others. Contacted and found good cover so decided to accept and glad I did.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Grandad

Rick gave this product an overall rating of 4 / 5

Buyer review

Great service

Car insurance very professional and very quick and friendly

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
2 / 5

Rick

Carsey gave this product an overall rating of 5 / 5

Buyer review

Good Value and simple to arrange online.

I bought Comprehensive Car Insurance from Aviva as they turned out to be the cheapest for the substantial cover I required. And doing it online was easy and quick.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Carsey

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