Overall rating
This product has been awarded an overall rating of from 3049 customer reviews
Rating breakdown
3049 reviews
- 5 stars awarded by 1457 reviewers
- 4 stars awarded by 326 reviewers
- 3 stars awarded by 70 reviewers
- 2 stars awarded by 44 reviewers
- 1 stars awarded by 76 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Sal1 gave this product an overall rating of
Not on comparison sites
14/03/2021
Very surprised that Aviva was better value than others less known companies on comparison sites. Worth a visit.
I would recommend Aviva to a friend
- By:
- Sal1
- Gender:
- Male
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Sal1
Haggis gave this product an overall rating of
Good Product
14/03/2021
Motor Insurance, good price and speedy helpful response from Customer services when I asked a question.
- By:
- Haggis
- Gender:
- Female
- Age:
- 65 or over
Haggis
Malky gave this product an overall rating of
Relarively painless car insurance. Not the cheapest quote I had but the one which I felt covered what I wanted the best.
13/03/2021
Motor Insurance VW Golf - see comment above, sums it up nicely.
I would recommend Aviva to a friend
- By:
- Malky
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Malky
willsproutie gave this product an overall rating of
1st class
13/03/2021
recently bought car insurance and was pleasantly surprised to receive such a excellent 1st class service 2nd to none
I would recommend Aviva to a friend
- By:
- willsproutie
- Gender:
- Male
- Age:
- 65 or over
willsproutie
Startrek gave this product an overall rating of
Easy to use
13/03/2021
Bought car insurance. Website easy to use. Would consider purchasing other insurance
I would recommend Aviva to a friend
- By:
- Startrek
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Startrek
Minnie gave this product an overall rating of
Easy to move my insurance to a better price via Gocompare
13/03/2021
Car insurance at half the price of my former company 's quote
I would recommend Aviva to a friend
- By:
- Minnie
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Minnie
aret gave this product an overall rating of
Very efficient
13/03/2021
Car Insurance , quotation pages easy to understand
I would recommend Aviva to a friend
- By:
- aret
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
aret
Olly gave this product an overall rating of
Easy to do business with
13/03/2021
Dealing with Aviva was stressfree I found them easy to deal with and wouldn’t hesitate to recommend them well done
I would recommend Aviva to a friend
- By:
- Olly
- Gender:
- Male
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Olly