Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Deer gave this product an overall rating of 5 / 5

Very efficient

House and other products purchased were of a good choice hence repeated purchase

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Deer

Part10 gave this product an overall rating of 5 / 5

Easy online facility to arrange the insurance

Car insurance for a great price easy to get it done online

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Part10

RNAhmed gave this product an overall rating of 5 / 5

Excellent deal

It took only few minutes to purchase my car insurance for EV BMW i3, my no claim discount was approved in 24 hrs and I got a great deal compare to comparison websites excellent experience will definitely recommend to family and friends Dr Ahmed

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

RNAhmed

none gave this product an overall rating of 4 / 5

Service Patchy

Price very good however not impressed with insinuation that I was trying to cover up no claims

By:
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
2 / 5

none

BigPete gave this product an overall rating of 4 / 5

New policy

Process was simple enough and the pricing was keen enough for the cover offered so decided to purchase.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

BigPete

Harvielee gave this product an overall rating of 3 / 5

Bit disapointed

I got a quote with a private reg no. Okay I took the Policy a few days later than expected but assumed the Price would not change. When the Private Plate was taken of the Price went up by nearly 300 pounds Even though I've always Insured my cars through yourselves ? So changing a registration seems to put your Policy up ? Please explain this to me ?

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
2 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Hi Harvielee. Changing the registration plate should not change the price at all when the policy has been set up. If you changed the registration during the quote phase, this could have pulled though some additional information that was not previously known and re-calculated the quote accordingly. If you wish to contact us about this, please contact us via our social media pages or by emailing us here: https://www.aviva.co.uk/help-and-support/contact-us/email-enquiries/general-enquiries/ Thanks.

Jake, Web team

Harvielee

RobertW gave this product an overall rating of 5 / 5

Great Service

Bought motor insurance and pleased with the cover also the price was good compared to my previous policy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

RobertW

Adie gave this product an overall rating of 1 / 5

No customer service

My Motor Insurance. I bought a new car and part exchanged the old one. I could not contact anyone to swop cars on my policy so payed for a new policy no problem. Once at home with a computer I tried many ways for two days to try and contact Aviva to cancel the old policy. Their online site 'My Aviva' sends you around in circles with no options of any use. Contact us - goes back the My Aviva, the Chat bot sends you back to My Aviva. The Phone, you go through all the option press 2 press 5 etc to finally get 'go to My Aviva' before it hangs up! and Email even tells you to go to MY Aviva. Although writing comments like this on their Facebook advertising page does get their attention. Read the comments on Aviva's Facebook page 'it's not good'.

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
3 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
3 / 5

Hi Adie. I can see we've responded to your messages on Facebook, but we need some more information to address this. Please reply to our messages on Facebook so we can address this. ~ Jake

Jake, Web team

Adie

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