Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2740 customer reviews

Rating breakdown

2740 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 73 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2740 customer reviews

Bratipl gave this product an overall rating of 5 / 5

Great costumer service

There are excellent car insurance and help full and easy to deal with them

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bratipl

Scrooge gave this product an overall rating of 5 / 5

More than satisfied customer

Car insurance online - very easy process, well designed flow for required information that was required. Good price too maybe not the cheapest, but appeared best for my needs.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Scrooge

Billy gave this product an overall rating of 1 / 5

New Customer

I received an email come back to Aviva so I did, the No Claims Discount from previous years did not count as one was part year and other did not fall into the 2 year rule. One customer agent very poorly trained bordering on rude the other was excellent as made the changes for NCD, however when you go to view the changes on their system to check correct you get a notice saying cannot be viewed yet your held responsible for checking the changes?

By:
Age:
55 to 64
Policy features and benefits
1 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Thank you for taking the time to leave a review with us today. It's sad to see that our service hasn't been up to scratch. I have popped you an email so that we can look into this for you.

Tasha, Aviva Online Team

Billy

Mudlark gave this product an overall rating of 1 / 5

Overpriced

Complete lack of clarity and overpriced on recent car insurance for a driver over 50. Will move as soon as I can.

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
1 / 5
Customer experience
2 / 5
Ease of purchase
4 / 5

It's a shame to read your review today. We do appreciate you renewing with us and I hope we remain competitive for your needs.

Yannis, Aviva Web Team

Mudlark

Watts gave this product an overall rating of 5 / 5

Car Insurance

Easy to use website very user friendly. Printed off all documents and also received copies on the post . Would definitelyr,

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Watts

Disgruntled gave this product an overall rating of 1 / 5

Unhelpful 1

I found the person I spoke to as unhelpful as the person who damaged my parked cars ,she was so dismissing and suggested I just drive my damaged car and I quote its old anyway ,I do hope the call was recorded

By:
Gender:
Female
Age:
65 or over
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

It's a shame to hear about your experience with us. I have passed on your feedback over to the claims team. Hopefully you have spoken to someone else since your review to have your queries answered.

Jenny , Aviva Online Team

Disgruntled

nonickname gave this product an overall rating of 5 / 5

Very good well explained services

I HAVE NOT AT THIS MOMENT SPOKE OR CORRESPONDED WITH ANYONE.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

nonickname

paul gave this product an overall rating of 1 / 5

Poor customer service

Aviva are an unbelievable business, almost impossible to do business with. Nobody to talk to. Nobody answers emails and they fail to sort out the issues with my online account

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
4 / 5

I can see you have emailed in to our Customer Service team with the issues you are facing online. The team have already responded to your email on the 15/04/2021. Please check your junk/spam folders in case the email has fallen into there. Any further troubles, please respond back to the email and the team can look into this for you.

Jenny , Aviva Online Team

paul

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