Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Andy gave this product an overall rating of 5 / 5

Great customer service

Great customer service and the price compared to other company's was even better.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Andy

TrishaLeeds gave this product an overall rating of 5 / 5

Quick and easy

I bought car insurance which was much cheaper than the renewal quote from my previous insurer. The website was easy to navigate and I was pleased with the purchase, especially as I could pay monthly without incurring any interest.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

TrishaLeeds

Sarah gave this product an overall rating of 5 / 5

Cheap car insurance!

Never expected it and was totally surprised that my car insurance was 100 per year cheaper than the 4 main comparison sites!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sarah

Coops gave this product an overall rating of 5 / 5

comprehensive cover with competitive rate and easy to arrange on line

Motor insurance offered with extensive range of cover - far greater and better than my current insurers.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Coops

Jamesyboy gave this product an overall rating of 5 / 5

Health cusgomer

Bought car insurance on better conditions and saved a quarter of the other asking price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
1 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jamesyboy

Chris gave this product an overall rating of 5 / 5

Good value and customer service

I purchased a multi car policy which was good value!! And able to pay monthly at no extra cost.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Chris

AdrianP gave this product an overall rating of 5 / 5

Car Insurance Great Quote

Excellent online service quick efficient and hassle free. Quote was half that of insurance being replaced for comparable terms. Go Avila Plus!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

AdrianP

Rickster gave this product an overall rating of 5 / 5

It was a quick, easy and affordable experience applying for car insurance online

It was a quick, easy and affordable experience applying for car insurance online

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Rickster

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