Overall rating
This product has been awarded an overall rating of from 3025 customer reviews
Rating breakdown
3025 reviews
- 5 stars awarded by 1444 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 69 reviewers
- 2 stars awarded by 41 reviewers
- 1 stars awarded by 76 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
GlenD gave this product an overall rating of
Service
07/08/2019
Bought my car insurance Didn't even consider any other company as this is the best insurance provider in the business So quick , efficient and professional Well happy with the service and confident they will look after me.
I would recommend Aviva to a friend
- By:
- GlenD
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
GlenD
Brown gave this product an overall rating of
Very good communication and quick response
07/08/2019
I have no complaints at all with Aviva. It was a emmotional time with a car break in . Everything was handled smoothly .
I would recommend Aviva to a friend
- By:
- Brown
- Gender:
- Male
- Age:
- 55 to 64
- Ease of claims process
- 4 / 5
- Speed of resolution
- 4 / 5
- Customer experience
- 4 / 5
- Fairness
- 4 / 5
Brown
Jtavares gave this product an overall rating of
Exelent value for money
07/08/2019
I found that they have really good deals for household with more than one car. Customer service also were great when I had to contact them to solve an issue I was having online.
I would recommend Aviva to a friend
- By:
- Jtavares
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jtavares
will gave this product an overall rating of
Ease of setting-up policy and speed of service
06/08/2019
Motor insurance policy which was excellent value and easy to set-up
I would recommend Aviva to a friend
- By:
- will
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
will
Barnum gave this product an overall rating of
Great premium, simple to apply.
06/08/2019
Car Insurance- very simple online application. Very competitive premium. Choice of online paperwork, in post or both.
I would recommend Aviva to a friend
- By:
- Barnum
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Barnum
Danny gave this product an overall rating of
Easy registration
06/08/2019
Kept the application simple and easy to complete. Value for money. Would definitely recommend to anyone.
I would recommend Aviva to a friend
- By:
- Danny
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Danny
Irishman gave this product an overall rating of
Insurance
05/08/2019
As I have never used your company before I have given your selves a good I hope I dont need your service but nice to have a team behind me if and when I do from my van insurance.
I would recommend Aviva to a friend
- By:
- Irishman
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 5 / 5
Irishman
Khan gave this product an overall rating of
Great customer service and they give me very good quote really happy
05/08/2019
Took insurance for my two cars very good price they offered thanks
I would recommend Aviva to a friend
- By:
- Khan
- Gender:
- Male
- Age:
- 35 to 44
Khan