Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1747 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Chris gave this product an overall rating of 5 / 5

Good value and customer service

I purchased a multi car policy which was good value!! And able to pay monthly at no extra cost.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Chris

AdrianP gave this product an overall rating of 5 / 5

Car Insurance Great Quote

Excellent online service quick efficient and hassle free. Quote was half that of insurance being replaced for comparable terms. Go Avila Plus!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

AdrianP

Rickster gave this product an overall rating of 5 / 5

It was a quick, easy and affordable experience applying for car insurance online

It was a quick, easy and affordable experience applying for car insurance online

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Rickster

EllieSomerset gave this product an overall rating of 5 / 5

Patient Professional advise and information

I bought Car insurance over the phone . I spoke to a call handler called Stephen who could not have been any more kinder or helpful. I would thoroughly recommend you get a quote from Aviva and I am very pleased I have switched to Aviva. Many thanks

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

EllieSomerset

Dave gave this product an overall rating of 5 / 5

Helpful

I purchased motor insurance. Staff were helpful and respectful. The whole process was hassle free.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

Dave

Squibber gave this product an overall rating of 4 / 5

Good service from the telephone team

Motor insurance - good price and multi-policy discount reduced the competitive policy costs even further.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Squibber

Katz38 gave this product an overall rating of 5 / 5

Smooth process

I bought full comprehensive car insurance following the cheapest quote found with 2 drivers, no claims protected and free courtesy car. The fact that there is no charge for paying monthly is another added bonus. I would use the service again and recommend to others.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Katz38

Bebe28 gave this product an overall rating of 5 / 5

Quick & Simple

Changed from a long-standing insurer who wanted to charge me over 150 pounds extra . So I opted for the European rescue too and sm still saving . I chose Aviva as we use them on our fleet at work and my experience with them is excellent right from claim start to end and so quick !!!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Bebe28

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