Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1749 reviewers
  • 4 stars awarded by 412 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

JUPITERS55 gave this product an overall rating of 5 / 5

Good customer

Good and prompt service Very friendly No hastles in getting quote Encourage others to use AVIVA CAR INSURANCE.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JUPITERS55

Pauldon56 gave this product an overall rating of 5 / 5

New Policy.

A new type of policy where you pay monthly with no intrest charges,that alone is a winner. I took the premium level of cover at a lower price of my renewal with my then insurer. Only been live for 5 days,so not much I can say for now. Hopefuly will never have to use the claims section.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pauldon56

Lulu gave this product an overall rating of 3 / 5

Good

I was with aviva years ago then left due the price increase but then came back few months ago. Good customer service

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
1 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Lulu

Philp gave this product an overall rating of 5 / 5

Car insurance

Website clear and easy to follow. Price competitive and straightforward to sign up. Importantly Aviva confident of their product and price as allow price checking by holding the offer for 14 days from date of quote. Very satisfied

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Philp

Josh gave this product an overall rating of 5 / 5

Car insurance quick and easy

Car insurance quick easy and cheaper then any comparison site !

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Josh

LoopyLoo gave this product an overall rating of 4 / 5

Products Bought

I purchased Car Insurance as well as Travel Insurance, and pleased with ease of service and price. Time will tell if I ever need to make a claim ... I wasn't informed at the time of purchasing that I needed to verify my years of no claims bonus. I received a e mail after requesting it. I have never been asked this before when changing insurance, but was able to supply it without too much hassle

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

LoopyLoo

Saxon gave this product an overall rating of 5 / 5

Great customer service

AvivaPlus car insurance, very good deal, and dealt with efficiently!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Saxon

wendola gave this product an overall rating of 5 / 5

Provided exactly what i was looking for and more. Excellent customer service and very friendly and helpful.

Car insurance and exactly what I have already written above.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

wendola

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