Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3450 customer reviews

Rating breakdown

3450 reviews

  • 5 stars awarded by 1750 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3450 customer reviews

Bigsoy gave this product an overall rating of 5 / 5

Great price insurance

When coming to Aviva for a motor insurance quotation I did not initially believe the price quoted as it was so low compared to other insurers I had contacted I even phoned back to check that I had not misheard the price So from very helpful Aviva agents I bought my motor insurance at an excellent price. Thanks Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bigsoy

Yvonne gave this product an overall rating of 5 / 5

excellent service

Being already an Aviva customer, I know their customer service is excellent the on line tools are great and easy to use.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Yvonne

Jimc gave this product an overall rating of 5 / 5

Easily negotiated purchase

Motor insurance at a good price with easy payment method at no extra cost. What's not to like about that

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jimc

LCoo gave this product an overall rating of 5 / 5

Great

I recently purchased dual car insurance for my husband and me. I have used Aviva before and have other policies with them. They're extremely competitive and offer an excellent range of products and services. I also find them very easy to deal with.

I would recommend Aviva to a friend

By:
Age:
45 to 54

LCoo

Sweetpea gave this product an overall rating of 5 / 5

Great service

We have all of our policies with Aviva..Great service and prices

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sweetpea

Sepu gave this product an overall rating of 5 / 5

Competitive priced

Great price and easy to use website - Much cheaper than Direct Line

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Sepu

YoungTaff gave this product an overall rating of 4 / 5

Happy with product

Needed house and car insurance Was out of UK for 30 days prior to renewal Aviva could offer quote up to 60 days in advance which helped Car insurance was competitive and cheaper than last year House insurance similar and oddly was done through my bank and it was Aviva!! Need to make all decisions online as customer service did not really want to discuss options So far so good

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

YoungTaff

Dja1 gave this product an overall rating of 5 / 5

Customer service

I rang them for a quote for my car they where so polite, well mannered, and made me fill relaxed on the phone, inconclusion I have car insurance with you now and being overror 50 was reasonable in price too. So we'll worth a ring for insurance.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dja1

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