Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

vickip gave this product an overall rating of 5 / 5

Great customer service

very impressed on how help staff where when i phoned to check my details. Also really easy to buy online.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

vickip

Sandgrown gave this product an overall rating of 5 / 5

Easy to set up

I setup home insurance on line. It was straightforward thanks to the simple choices offered. It makes a nice change from the lists of options many insurers give you. My car insurance renewal was also due soon after so I tried Aviva again, this time by phone. Again it was straightforward and the advisor was helpful. What was really good were the competitive prices offered - quite a bit lower than my existing insurers in both cases. I don't much like the monthly payments by credit card as the only option to pay, but hey-ho these were good deals. All the paperwork is online (you can have it mailed), so it's simple to manage, especially if you use the App too. No idea about claims performance. I hope I don't need to use it! Overall, I can recommend Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sandgrown

Steve gave this product an overall rating of 5 / 5

Good clear information

Insurance for 2 cars Shopped around comparing prices and cover Liked being able to pay monthly with no interest

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Steve

susan gave this product an overall rating of 5 / 5

Great price

Been with previous company for 5 years, suddenly this year it jumped up by twenty percent, for no reason, no claims or anything. so we checked around and found Aviva a really great price, with all the added extras too, pay monthly, no extra cost or deposits etc.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

susan

Bruceerus gave this product an overall rating of 5 / 5

Fairness

Got comprehensive car insurance and cheaper of most

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bruceerus

Cally gave this product an overall rating of 5 / 5

Good value

Good value, multi car that is collected at the same time to avoid confusion.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Cally

noddy gave this product an overall rating of 5 / 5

Very good helpful staff

I bought car insurance and got an excellent deal. The person I spoke to was very helpful as I had tried to purchase on line but needed more information before committing to take out this insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

noddy

Tanya gave this product an overall rating of 5 / 5

Car Insurance

Purchased Avia Plus Car Insurance, even though it was 20 pounds more expensive. The benefits was that you don't pay for any changes over the duration of policy i.e change of vehicle or adding a person to the policy. They also offered 10 percent off of other products such as Home Insurance and Life Insurance. My only concern is paying by continuing card payment as I have not done this previously.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tanya

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