Overall rating
This product has been awarded an overall rating of from 2742 customer reviews
Rating breakdown
2742 reviews
- 5 stars awarded by 1216 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 74 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
noddy gave this product an overall rating of
Very good helpful staff
26/08/2019
I bought car insurance and got an excellent deal. The person I spoke to was very helpful as I had tried to purchase on line but needed more information before committing to take out this insurance.
I would recommend Aviva to a friend
- By:
- noddy
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
noddy
Tanya gave this product an overall rating of
Car Insurance
26/08/2019
Purchased Avia Plus Car Insurance, even though it was 20 pounds more expensive. The benefits was that you don't pay for any changes over the duration of policy i.e change of vehicle or adding a person to the policy. They also offered 10 percent off of other products such as Home Insurance and Life Insurance. My only concern is paying by continuing card payment as I have not done this previously.
I would recommend Aviva to a friend
- By:
- Tanya
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Tanya
Alan27 gave this product an overall rating of
No Brainer Car Insurance Change
26/08/2019
When I received my renewal notice from current car insurer I noted increase in price again. Went into Aviva web page and obtained quote from them. Same cover (some bits better) with quote much cheaper than current provider. Also monthly payments without charging any extra! Very easy to get quote and all in all very easy to change.
I would recommend Aviva to a friend
- By:
- Alan27
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Alan27
Maggiemay gave this product an overall rating of
Easy peasy
26/08/2019
Simple and easy application form to complete and instant cover. The most reasonable and competitive cover I found.
I would recommend Aviva to a friend
- By:
- Maggiemay
- Gender:
- Female
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Maggiemay
mutley2000uk gave this product an overall rating of
Fantastic
25/08/2019
Straight forward forms. Easy to fill out. The cheapest quote by far. Saved me several poundsfrom my last insurer who I had been with for years.
I would recommend Aviva to a friend
- By:
- mutley2000uk
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
mutley2000uk
susi9000 gave this product an overall rating of
good price easy to deal with great customer service
25/08/2019
i purchased my car insurance from aviva and was very satisfied with the way it was conducted
I would recommend Aviva to a friend
- By:
- susi9000
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
susi9000
Amanda gave this product an overall rating of
So easy to take out and love the interest free monthly payments as well as the option to cancel free if necessary.
25/08/2019
Motor insurance for 2 cars along with home insurance.
I would recommend Aviva to a friend
- By:
- Amanda
- Gender:
- Female
- Age:
- 45 to 54
Amanda
Herbert gave this product an overall rating of
Doesn’t include legal cover
25/08/2019
Very competitive, only let down is that legal cover is not included.
I would recommend Aviva to a friend
- By:
- Herbert
- Gender:
- Male
- Age:
- 55 to 64
Herbert