Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1749 reviewers
  • 4 stars awarded by 412 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3448 customer reviews

Trix gave this product an overall rating of 5 / 5

Great Experience

Bought car insurance, after calling four other insurance companies Aviva were the most helpful and the quote given to me included exactly what I needed at a very reasonable cost seeing as I'm new to the country. The customer service representatives were very friendly and great at assisting, really went the extra mile. Very happy to have Aviva as my insurance company.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Trix

gonzo gave this product an overall rating of 5 / 5

great all round

hassle free, very competitive price, in fact the best price. really pleased and many thanks to Aviva..

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

gonzo

Tango gave this product an overall rating of 4 / 5

Good costumer service

Is not completely satisfied but is ok The point is to expans 20 eyars driver and I still pay too much

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
2 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tango

Scarlet gave this product an overall rating of 5 / 5

Scarlet

Purchased multi car insurance & house insurance via my Avila plus. Great products with great service from the Aviva team. Loved the benefit of monthly payments without a premium & price guarantees. In addition, the combination was significantly cheaper than the nearest competitor. A great experience

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
5 / 5

Scarlet

A customer gave this product an overall rating of 4 / 5

Easy to use customer services

Use web to buy a car insurance .Easy to use on website . Good customer services.

I would recommend Aviva to a friend

Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

CDOLL gave this product an overall rating of 5 / 5

EASY , QUICK AND HELPFUL

I MOVED MY CARS AND HOUSE INSURANCE AND I AM SO GLAD I DID I SAVED MONEY GOT A BETTER DEAL AND WAS DEALT WITH EFFICIENTLY AND QUICKLY ALL MY ACCOUNTS ARE ON LINE AND NO PAPER, GREAT EXPERIENCE AND THOUROUGHLY RECOMMEND AVIVA .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

CDOLL

GForce gave this product an overall rating of 4 / 5

Easy Peasy

Multi Car insurance, the online quote was clear and easy to tailor to specific requirements

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

GForce

Ant2019 gave this product an overall rating of 2 / 5

Ant2019

The person I spoke to knew what I required. After a problem with the the Avila online system. Good service Knowledgable agent

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Ant2019

Back to top