Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 2741 customer reviews

Sorinm gave this product an overall rating of 5 / 5

Great offer

Car Insurers...good offer. Fast response. Easy to use.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sorinm

Lofty gave this product an overall rating of 4 / 5

Satisfied

Bought car insurance. Well satisfied with the call I made. The other person was VERY helpful explaining all the details and answered any questions that I had. Very professional.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Lofty

Ians gave this product an overall rating of 5 / 5

Brilliant.

Brilliant and so easy. Great value. I love the new shorter application process. Thanks.....

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ians

Josie gave this product an overall rating of 5 / 5

Great customer service

Car insurance...straightforward with few questions to answer

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Josie

victor166 gave this product an overall rating of 5 / 5

good service good price

Service was quick and no fuss.Price was excellent.Cr insurance just right for me.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5

victor166

Bill gave this product an overall rating of 5 / 5

Great value for comprehensive policy

Premium cover really does include wide range of benefits and overall price very competitive.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Bill

Jmuz gave this product an overall rating of 5 / 5

Website

Decided to try aviva for a quote website easy to navigate bonus having 3 different levels of insurance to choose from, wasn't the cheapest but was close and at least I've heard of aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jmuz

Elizabeth gave this product an overall rating of 5 / 5

Great customer service

CustomerService was very good .. explained all the options to me clearly , even when I asked to repeat some of the options to me again.. I would definitely recommend to friends and Family. Due to past experience with other insurers, I found you more straightforward. I always get emails with updates and even reminders of how to deal with any accidents should I ever experience them.. The after care is very good and for me very satisfying.. Thank you.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Elizabeth

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