Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

Mike gave this product an overall rating of 4 / 5

Great service, but nearly hung up before it started

Car insurance. Once the conversation had started the service was slick, the member of staff was very clear, polite and knowledgeable - overall it was a top experience. However the recorded message when I first dialled in went on for a ridiculous amount of time and I nearly hung up.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Mike

jonjo gave this product an overall rating of 5 / 5

aviva insurance

Home and car insurance all done on line quick and easy and at good prices

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

jonjo

Thursday gave this product an overall rating of 5 / 5

Fantastic product

Car insurance, perfect for my needs. Provided the annual mileage I need, 3 levels of cover to choose from also fitted what I needed.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Thursday

Doug gave this product an overall rating of 5 / 5

Excellent all round service

l had an vehicle accident that was not my fault and Aviva was the other vehicles insurance, they were so good l changed over my insurance immediately to Aviva and haven't looked back they were so good and efficient,both on the phone and the repairs to my own vehicle l can't say enough.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Doug

Trix gave this product an overall rating of 5 / 5

Great Experience

Bought car insurance, after calling four other insurance companies Aviva were the most helpful and the quote given to me included exactly what I needed at a very reasonable cost seeing as I'm new to the country. The customer service representatives were very friendly and great at assisting, really went the extra mile. Very happy to have Aviva as my insurance company.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Trix

gonzo gave this product an overall rating of 5 / 5

great all round

hassle free, very competitive price, in fact the best price. really pleased and many thanks to Aviva..

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

gonzo

Tango gave this product an overall rating of 4 / 5

Good costumer service

Is not completely satisfied but is ok The point is to expans 20 eyars driver and I still pay too much

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
2 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tango

Scarlet gave this product an overall rating of 5 / 5

Scarlet

Purchased multi car insurance & house insurance via my Avila plus. Great products with great service from the Aviva team. Loved the benefit of monthly payments without a premium & price guarantees. In addition, the combination was significantly cheaper than the nearest competitor. A great experience

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
5 / 5

Scarlet

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