Overall rating
This product has been awarded an overall rating of from 2741 customer reviews
Rating breakdown
2741 reviews
- 5 stars awarded by 1215 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 74 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Sorinm gave this product an overall rating of
Great offer
24/08/2019
Car Insurers...good offer. Fast response. Easy to use.
I would recommend Aviva to a friend
- By:
- Sorinm
- Gender:
- Male
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Sorinm
Lofty gave this product an overall rating of
Satisfied
24/08/2019
Bought car insurance. Well satisfied with the call I made. The other person was VERY helpful explaining all the details and answered any questions that I had. Very professional.
I would recommend Aviva to a friend
- By:
- Lofty
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Lofty
Ians gave this product an overall rating of
Brilliant.
23/08/2019
Brilliant and so easy. Great value. I love the new shorter application process. Thanks.....
I would recommend Aviva to a friend
- By:
- Ians
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Ians
Josie gave this product an overall rating of
Great customer service
23/08/2019
Car insurance...straightforward with few questions to answer
I would recommend Aviva to a friend
- By:
- Josie
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Josie
victor166 gave this product an overall rating of
good service good price
22/08/2019
Service was quick and no fuss.Price was excellent.Cr insurance just right for me.
I would recommend Aviva to a friend
- By:
- victor166
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
victor166
Bill gave this product an overall rating of
Great value for comprehensive policy
21/08/2019
Premium cover really does include wide range of benefits and overall price very competitive.
I would recommend Aviva to a friend
- By:
- Bill
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Bill
Jmuz gave this product an overall rating of
Website
20/08/2019
Decided to try aviva for a quote website easy to navigate bonus having 3 different levels of insurance to choose from, wasn't the cheapest but was close and at least I've heard of aviva
I would recommend Aviva to a friend
- By:
- Jmuz
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jmuz
Elizabeth gave this product an overall rating of
Great customer service
20/08/2019
CustomerService was very good .. explained all the options to me clearly , even when I asked to repeat some of the options to me again.. I would definitely recommend to friends and Family. Due to past experience with other insurers, I found you more straightforward. I always get emails with updates and even reminders of how to deal with any accidents should I ever experience them.. The after care is very good and for me very satisfying.. Thank you.
I would recommend Aviva to a friend
- By:
- Elizabeth
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Elizabeth