Overall rating
This product has been awarded an overall rating of from 3049 customer reviews
Rating breakdown
3049 reviews
- 5 stars awarded by 1457 reviewers
- 4 stars awarded by 326 reviewers
- 3 stars awarded by 70 reviewers
- 2 stars awarded by 44 reviewers
- 1 stars awarded by 76 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Curly gave this product an overall rating of
Great customer advice
21/07/2019
Got car insurance good friendly advice a pleasure to talk to
I would recommend Aviva to a friend
- By:
- Curly
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Curly
Patrick gave this product an overall rating of
Easy to purchase
21/07/2019
This policy was half the price of other quotes and through a broker this was unacceptable Well done Aviva for producing a sensible and good deal for the motorist
I would recommend Aviva to a friend
- By:
- Patrick
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Patrick
Sundar gave this product an overall rating of
Very good customer service.
20/07/2019
I bought a car insurance and it was Lot cheaper from the previous insurance company with no claim in the last 9 years .
I would recommend Aviva to a friend
- By:
- Sundar
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Sundar
DrVM gave this product an overall rating of
Good Customer Support
20/07/2019
I have purchased "Multi Car" insurance policy from Aviva. Competitive price, with wide choice of "additions"/"removals". Unfortunately, twice my DOB was wrongly printed in the documents, but after contacting them, they put this right and sent me the correct documents.
I would recommend Aviva to a friend
- By:
- DrVM
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
DrVM
Happycustomer gave this product an overall rating of
Good price and service
20/07/2019
Having been insured on one car last year, not only did the renewal price come through better than the previous year, but Aviva insured our second car for an even better price than than who we had been insured with. The cover is comprehensive and the team are very helpful should you need to speak to them too. Overall a very happy customer.
I would recommend Aviva to a friend
- By:
- Happycustomer
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Happycustomer
eddie gave this product an overall rating of
Affordable Car Insurance
20/07/2019
After obtaining seven quotes, including the company I am insured with at the moment, by far Aviva were the cheapest with the best cover.
I would recommend Aviva to a friend
- By:
- eddie
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
eddie
bracknellrk gave this product an overall rating of
Very helpful and efficient
19/07/2019
I bought car insurance for significantly less than that quoted by my insurance broker. The customer service rep was very helpful and efficient and the online application form (including purchase) was easy to use.
I would recommend Aviva to a friend
- By:
- bracknellrk
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
bracknellrk
DMac gave this product an overall rating of
Third Part Claim
19/07/2019
within 20 minutes phone call all sorted. very efficient explained process, no chasing required.
I would recommend Aviva to a friend
- By:
- DMac
- Gender:
- Male
- Age:
- 35 to 44
- Ease of claims process
- 5 / 5
- Speed of resolution
- 5 / 5
- Customer experience
- 5 / 5
- Fairness
- 5 / 5
DMac