Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

Olayinka gave this product an overall rating of 5 / 5

A GREAT CUSTOMER EXPERIENCE ON MY CAR INSURANCE PURCHASE WITH AVIVA INSURANCE. I WILL RECOMMEND THE INSURANCE COMPANY TO ALL AND SUNDRY. IT IS AMAZING

My expectation was surpassed. It was a hugely beneficial purchase for me and i recommend AVIVA to one and all.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Olayinka

Theaudz gave this product an overall rating of 5 / 5

Excellent service

I got a car insurance quote and this was carried out online. This has to have been the easiest process for a long time! There was no endless list of questions that you normally have to endure and the final quote was cheaper than any elsewhere.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Theaudz

Matt gave this product an overall rating of 5 / 5

Easy and honest

The process of getting my quote for the car insurance was easy and smooth. And when I had to change the insured vehicle, the assistance by phone was very attentive and problem solving.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Matt

A customer gave this product an overall rating of 5 / 5

Good Service, Good Price.

Excellent service from a very pleasant, helpful, and competent representative. Throw in an attractive product at a good price, and what s not to like. This is the second linked motor insurance policy I have bought from Aviva in the past month; both were seamless transactions.

I would recommend Aviva to a friend

Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Raymondo gave this product an overall rating of 5 / 5

Easy and satisfying

I bought two van insurances ,covers all my needs,at very reasonable premiums

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Raymondo

Jaycee gave this product an overall rating of 4 / 5

Easy repayments

Not only were Aviva very competitive on price but the interest free repayments are very attractive

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
1 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Jaycee

Lindy gave this product an overall rating of 5 / 5

Excellent service

Car insurance renewal is made easy and ‘pain-free’ using Aviva’s excellent team . Clarity and no nasty hikes , a seamless customer focused transaction.

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lindy

Dazwat72 gave this product an overall rating of 5 / 5

Top notch

I got a great deal on car insurance, as a new driver and a late starter to driving I searched all the usual comparison sites and none matched the policy or the price for a fully comprehensive cover. A fantastic deal and fantastic cover. The policy was so easy to set up on line and the website was easy to follow.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dazwat72

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