Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

AGNES gave this product an overall rating of 4 / 5

Very good customer service

Great customer service. quick response to my rescue.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

AGNES

ELTASHO gave this product an overall rating of 5 / 5

CAR INSURANCE

After receiving my renewal from admiral ,I noticed it had gone up ,so I retrieved the flier which had been mailed in which they offered a 20 p/cent discount, as we have other insurance with them decided to give a quote a chance, unable to complete online, so rang a rep up for live chat, what I received was astounding compared to admiral offer, I managed my upgrades on policy still coming under admiral renewal quote. only down side when I asked for my daughters car registration to be added ,as a car I may use occasionally, i was told you just go online and register, trying this on 13 may 2019, we hit a stumbling block as I fully comp , and told from rep at time I was covered fully comp to drive other vehicles, apparently not my daughters, which is gutting, as her car is the only car I would use if my car is in for service or repair. so back to third party only.disappionted............

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ELTASHO

Mikeyb gave this product an overall rating of 5 / 5

Easy to use website and very competitive rates for motor insurance

I bought motor insurance from Aviva and it was 40 percent less that my renewal from the provider I was with

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mikeyb

Happycustomer gave this product an overall rating of 5 / 5

Excellent service

I was unable to get a quote online ... not sure why but when I called I spoke to a young gentleman man called Chris he was helpful friendly and efficient and saved me a lot of money vs other quotes . He also applied the online discount for me as I explained I had tried to do my quote online very happy with the service received

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Happycustomer

Rickford gave this product an overall rating of 5 / 5

Spot on service

Good customer service very helpfull good price no pushie sale team

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rickford

Bigsplash gave this product an overall rating of 5 / 5

Perfect in every way

Easy to fill in application form and a very good price what more could one want...

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Bigsplash

Bill gave this product an overall rating of 5 / 5

Great service

Easy process and great service. Good value for money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bill

Everest gave this product an overall rating of 4 / 5

Good service

My wife and I’v already life insurance with Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Everest

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