Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3009 customer reviews

Rating breakdown

3009 reviews

  • 5 stars awarded by 1431 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3009 customer reviews

Jock gave this product an overall rating of 5 / 5

An excellent high quality all inclusive quote.

Excellent value, albeit that I availed myself of ' new member status ' plus having health insurance with Aviva. The agent dealing with my quote, was clearly enthusiastic without being too ' pushy ' I am well pleased with my Aviva experience.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jock

simon gave this product an overall rating of 5 / 5

Great flexibility, and trustworthy

Buying a car can be an uncertain time. Our car purchase fell threw at the last minute, and despite my policy having technically started that morning I got a no questions asked refund for the full amount I had paid. The main reason I use Aviva is they have earned my trust, and when it comes to insurance this is very important. The second reason, is they are flexible, being able to pay month by month, and adjust my cover depending on my needs is very important.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

simon

Shelly gave this product an overall rating of 5 / 5

Easy on line and also helpful when telephoning

Very clear and simple to use thus service hope next years price will be as good

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Shelly

Robbie gave this product an overall rating of 5 / 5

Great customer service advisor

Aviva plus for our two cars. Easy to set up with the help of a really friendly helpful advisor.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Robbie

Simo gave this product an overall rating of 4 / 5

Easy set up

I brought car insurance and a very good price. I also have the life insurance through aviva which was easy to do set up the only thing g I think could be better is if my car insurance would be included on the App but for some reason it isn't and it says I can add car insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Simo

Petery gave this product an overall rating of 3 / 5

Good on the surface

Took out car insurance, fairly straightforward apart from long wait on the phone and having to listen to lengthy automatic info talk while waiting. Asked to confirm no claims discount from previous insurance, did that to e mail address supplied, no response or confirmation after 12 days- so unsure of status

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

I can see you've called in since your review & we've confirmed your NCD status for you. Please don't hesitate to get back in touch if you need anything else at all.

Tasha, Aviva Social Media Team

Petery

KJhe gave this product an overall rating of 5 / 5

Cheap quotes and with a further discount applied

Online car insurance, very easy to navigate with not too many questions. The cheapest quote I’ve been offered. Pleasantly surprised as I always assumed that Aviva was expensive.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

KJhe

melox2 gave this product an overall rating of 5 / 5

easy to use site

insured my commercial vehicle last year and my car this year,downloaded the app which is a good way to view your documents at any time.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

melox2

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