Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Olivia gave this product an overall rating of 5 / 5

Olivia

Motor insurance ,the price was the best and the person I spoke to was very knowledgeable

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Olivia

Moro gave this product an overall rating of 5 / 5

Car Insurance with ease

Car insurance renewal was made easy and efficient. There was a problem halfway through trying to renew online (this could have been my fault! I phoned for some help and the Aviva representative was excellent in the way he simply helped me through the whole process. The price Aviva gave was acceptable to me and the representative explained all aspects of the renewal, what was covered and possible options. Although I don't like using a computer (yes there is a large section of the population who prefer personal service on the phone) I was reassured and helped with every aspect of the renewal.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Moro

Hafiz gave this product an overall rating of 5 / 5

Great service so far

Great service and benefits from the phone helpline people. I recently got a new policy for my car . They were very professional and gave me a good price . Will definitely recommend to others.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hafiz

IanD gave this product an overall rating of 5 / 5

Greta Value & Customer Service

After the car insurance company I had been with for 8 years doubled my premium and would not budge on bringing the renewal down, Aviva can in not only cheaper than my previous years quote but was far easier to find the right product that suited me. Also really good customer service.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

IanD

A customer gave this product an overall rating of 5 / 5

Fantastic experience

Car insurance, service great,Price very competitive would highly recommend.

I would recommend Aviva to a friend

Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Yame gave this product an overall rating of 5 / 5

Mrmo

Hi very good and helpful service and helpful staff thanks

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

Yame

LampWick gave this product an overall rating of 5 / 5

Very helpful and almost half the price for exact same cover with current Insurance I'd been with for YEARS!

Ford Focus Zetec Edition - Been buying new Ford cars since 1973 and various Focus models since first Focus was created.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LampWick

Gazza gave this product an overall rating of 5 / 5

Great customer service

Very friendly knowledgeable staff, always happy to help with any questions / queries plus great value easy to access products and services, definitely recommend.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gazza

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