Overall rating
This product has been awarded an overall rating of from 2741 customer reviews
Rating breakdown
2741 reviews
- 5 stars awarded by 1215 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 74 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Jojo gave this product an overall rating of
Easy
11/08/2019
The online service was easy to complete and the replies and documents were sent within minutes. The price was also very competitive
I would recommend Aviva to a friend
- By:
- Jojo
- Gender:
- Male
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jojo
Tony gave this product an overall rating of
Fantastic Price
11/08/2019
I have recently moved my car insurance to Aviva because of the Fantastic price. Not only was it cheaper to start with, the cover was better and what made the biggest difference was no monthly payment charges. Thank you Aviva for moving with the times and making an effort to reduce costs
I would recommend Aviva to a friend
- By:
- Tony
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Tony
Stupot gave this product an overall rating of
Great
11/08/2019
Quick easy and straight forward excellent service And will share with friends
I would recommend Aviva to a friend
- By:
- Stupot
- Gender:
- Male
- Age:
- 45 to 54
Stupot
Gdad gave this product an overall rating of
Good package.
10/08/2019
Overall a fair price after my previous insurer increased renewal by 30 per cent with no changes in circumstances.
I would recommend Aviva to a friend
- By:
- Gdad
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Gdad
ssaa gave this product an overall rating of
Excellent
10/08/2019
Excellent website good value. No problem so far but you only really how good any insurance is when you need to claim on it
I would recommend Aviva to a friend
- By:
- ssaa
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
ssaa
Nidum gave this product an overall rating of
Nidum
09/08/2019
Initially light mixup relating to documents being sent by e-mail but later rectified. Good value cover for price.
I would recommend Aviva to a friend
- By:
- Nidum
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Nidum
jacko gave this product an overall rating of
Fantastic service all round
09/08/2019
Great service at a great competative price including free extras
I would recommend Aviva to a friend
- By:
- jacko
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 2 / 5
- Value for money
- 5 / 5
- Customer experience
- 2 / 5
- Ease of purchase
- 5 / 5
jacko
Chrissie gave this product an overall rating of
Excellent service
08/08/2019
Excellent service from the initial phone call to the end of all the process, including a courtesy car.
I would recommend Aviva to a friend
- By:
- Chrissie
- Gender:
- Female
- Age:
- 65 or over
- Ease of claims process
- 5 / 5
- Speed of resolution
- 5 / 5
- Customer experience
- 5 / 5
- Fairness
- 5 / 5
Chrissie