Overall rating
This product has been awarded an overall rating of from 3451 customer reviews
Rating breakdown
3451 reviews
- 5 stars awarded by 1751 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 84 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Sarah gave this product an overall rating of
Car insurance quote
07/05/2019
half the price of my previous insurer so very happy to insure with Aviva
I would recommend Aviva to a friend
- By:
- Sarah
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Sarah
Emily gave this product an overall rating of
So simple
06/05/2019
The online process was so easy, didn't have to be on hold for ages on the phone and cheapest quote
I would recommend Aviva to a friend
- By:
- Emily
- Gender:
- Female
- Age:
- 25 to 34
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 2 / 5
Emily
Tuvs gave this product an overall rating of
Great customer service
06/05/2019
Very easy to apply, not complicated with every question. Really satisfied with my car insurance.
I would recommend Aviva to a friend
- By:
- Tuvs
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Tuvs
A customer gave this product an overall rating of
Easy and fast process for application
06/05/2019
I was impressed, how fast and easy the process of quotation for car insurance was. Additionally, the prices were very competitive.
I would recommend Aviva to a friend
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
ElaH gave this product an overall rating of
Great service
06/05/2019
Customer service always on hand to help with advice . Always had my excellent house insurance from Aviva and come back for my car insurance.. Aviva really can’t be beaten on price and insurance cover
I would recommend Aviva to a friend
- By:
- ElaH
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
ElaH
Frankie gave this product an overall rating of
Great work
06/05/2019
Very easy going , very reliable and also very helpful and a very good insurance
I would recommend Aviva to a friend
- By:
- Frankie
- Gender:
- Male
- Age:
- 17 to 24
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Frankie
Steff gave this product an overall rating of
Unbelievable price
06/05/2019
Already got pension with Aviva so got a multi policy discount for my car insurance. Couldn't believe the price!!
I would recommend Aviva to a friend
- By:
- Steff
- Gender:
- Male
- Age:
- 17 to 24
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Steff
Mooseman gave this product an overall rating of
Quick and simple
06/05/2019
Recently bought car insurance after relying on comparison sites for several years. Aviva aren't on so had to enter all my details again but well worth it. Couldn't find a better deal and great cover for anywhere close to the premium quoted. Really easy to buy, couldn't be happier, and saved me a significant sum over my previous insurer.
I would recommend Aviva to a friend
- By:
- Mooseman
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Mooseman