Overall rating
This product has been awarded an overall rating of from 3025 customer reviews
Rating breakdown
3025 reviews
- 5 stars awarded by 1444 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 69 reviewers
- 2 stars awarded by 41 reviewers
- 1 stars awarded by 76 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Monowheel1 gave this product an overall rating of
Easy web site to use.
10/07/2019
Went for best deal on van insurance, easy to purchase, web site has good and clear information.
I would recommend Aviva to a friend
- By:
- Monowheel1
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Monowheel1
Josh gave this product an overall rating of
Great service and price
09/07/2019
Car Insurance - Brilliant quote based on 20 percent discount based on multi policy.
I would recommend Aviva to a friend
- By:
- Josh
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Josh
Jane gave this product an overall rating of
Amazing service
09/07/2019
Rang up to claim on someone else's Insurance... Ended up ringing back the following week to take out my own.!!
I would recommend Aviva to a friend
- By:
- Jane
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jane
Lucian gave this product an overall rating of
Chep and easy to purchase!
08/07/2019
Very good company! Unfortunately I found to late about this company and I pay a lot of money for another insurance at another company's. Thank you Aviva!!!!
I would recommend Aviva to a friend
- By:
- Lucian
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Lucian
Mable gave this product an overall rating of
Great price insurance
08/07/2019
I bought insurance for my pick up . Great price and easy to purchase on line.
I would recommend Aviva to a friend
- By:
- Mable
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mable
Anita gave this product an overall rating of
Car insurance
08/07/2019
After a very nasty experience wit an online quote elsewhere!! the staff at Aviva was brilliant thoughtful and efficient. I will definitely use them again
I would recommend Aviva to a friend
- By:
- Anita
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Anita
Bazzer gave this product an overall rating of
Great service
08/07/2019
Good price and good clearly understanderble service
I would recommend Aviva to a friend
- By:
- Bazzer
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Bazzer
Yatesy gave this product an overall rating of
Great customer service
08/07/2019
Cheapest insurance I could find very quick and easy to set up.
I would recommend Aviva to a friend
- By:
- Yatesy
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Yatesy