Overall rating
This product has been awarded an overall rating of from 2741 customer reviews
Rating breakdown
2741 reviews
- 5 stars awarded by 1215 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 74 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Jtavares gave this product an overall rating of
Exelent value for money
07/08/2019
I found that they have really good deals for household with more than one car. Customer service also were great when I had to contact them to solve an issue I was having online.
I would recommend Aviva to a friend
- By:
- Jtavares
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jtavares
will gave this product an overall rating of
Ease of setting-up policy and speed of service
06/08/2019
Motor insurance policy which was excellent value and easy to set-up
I would recommend Aviva to a friend
- By:
- will
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
will
Barnum gave this product an overall rating of
Great premium, simple to apply.
06/08/2019
Car Insurance- very simple online application. Very competitive premium. Choice of online paperwork, in post or both.
I would recommend Aviva to a friend
- By:
- Barnum
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Barnum
Danny gave this product an overall rating of
Easy registration
06/08/2019
Kept the application simple and easy to complete. Value for money. Would definitely recommend to anyone.
I would recommend Aviva to a friend
- By:
- Danny
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Danny
Irishman gave this product an overall rating of
Insurance
05/08/2019
As I have never used your company before I have given your selves a good I hope I dont need your service but nice to have a team behind me if and when I do from my van insurance.
I would recommend Aviva to a friend
- By:
- Irishman
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 5 / 5
Irishman
Khan gave this product an overall rating of
Great customer service and they give me very good quote really happy
05/08/2019
Took insurance for my two cars very good price they offered thanks
I would recommend Aviva to a friend
- By:
- Khan
- Gender:
- Male
- Age:
- 35 to 44
Khan
Mojiverse gave this product an overall rating of
Fell at the first hurdle!!!
04/08/2019
Wanted to pay in a single payment - online concierge advised I could do this very simply after the policy was started - turns out you can’t. Been with Aviva roughly 12/13 years and always paid a single annual payment. 1st time I’ve heard of a company refuse paying in one go!!!!
- By:
- Mojiverse
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 2 / 5
- Value for money
- 1 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 1 / 5
We've recently started a new subscription style insurance called AvivaPlus. As this is a subscription you pay monthly for it at no extra cost. We still offer a classic style annual policy but that has to be purchased over the phone rather than online. I hope that clarifies things for you
Katie, Aviva Online Support
Mojiverse
Minnie gave this product an overall rating of
Relatively easy
04/08/2019
I'm never very confident doing things on line, but buying my car insurance was straightforward and easy.
I would recommend Aviva to a friend
- By:
- Minnie
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Minnie