Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2740 customer reviews

Rating breakdown

2740 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 73 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2740 customer reviews

Gabbygal gave this product an overall rating of 5 / 5

Car insurance

Bought car insurance. Added some optional extras on. Great price and excellent service. What more is there to ask for?

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gabbygal

Nanny gave this product an overall rating of 5 / 5

No hassle insurance

We bought car insurance.. Were having problems with other firms as my husband has been driving mobility cars for the last 9yrs they wouldn't accept my husbands no claim bonus but Aviva were very helpful and had no problem with the no claim bonus and were reasonable I price

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nanny

Dusty gave this product an overall rating of 5 / 5

Easy

Motor insurance, simple to get the right policy at the right price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dusty

maj1905 gave this product an overall rating of 4 / 5

great price

had some issue retrieving the quote but was all sorted via a phone call. Great offer price will look to move the pet as well.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
3 / 5

maj1905

Pandi gave this product an overall rating of 5 / 5

Competitive qute

Bought ca r insurance - competitive price and great service. Hiccup with online so live chat. Very helpful and resolved issue. Follow up call from customer service assistant extremely helpful and reassuring. Would certainly recommend.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
3 / 5

Pandi

Simmo gave this product an overall rating of 4 / 5

All clearly explained

Car insurance, using the internet but got clarification by landline. Very helpful. Thank you.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Simmo

Lozz gave this product an overall rating of 4 / 5

Good customer service but emails not answered

I emailed asking if I get a discount through work and did not get a reply called to buy policy and completely forgot to ask! Really good service on the phone though

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Lozz

Andy gave this product an overall rating of 5 / 5

Fast and helpful great service

Fully comp car cover very easy to get quote and set up policy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Andy

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